Ransomware Refunding Payments

This is something you don’t hear every day. The Ziggy Ransomware admin says that they’re giving victims their money back.

Ransomware, in shortest terms, is a form of an affected virus to your computer. It encrypts all of your files and instructs you to contact the hacker for payment negotiations. Ergo: RANSOMware!


Ransomware fact: Phishing is responsible for 65 percent of ransomware attacks.


Last month, after operations shut down, an announcement was made by the ransomware “to publish all decryption keys.” It was stated that because they lived in a third-world country, the hackers designed the virus for monetary gain.

On March 19th, the group made the decision to refund those who were affected by the ransomware.

Bleeping Computer reported, “Victims should contact the admin at a given email address ([email protected]) with the proof of their payment in bitcoin and the computer ID, and the money would be returned to the victim’s bitcoin wallet in about two weeks.”

Source: Twitter

Make sure your antivirus is up to date on your computer to avoid any and all malicious cyber attacks. It’s highly advised that you do not open any documents through e-mails unless you know exactly who it is from. Be sure to double check the address it was sent from as well. Many times, the name will show up legit, but the email address itself does not match.


For help with any computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

November 2019 Update End of Support

Your version of Windows 10 will reach end of service soon. Click to download a newer version of Windows 10 to stay supported.”

Source: Windows Notification

Microsoft is encouraging users who are still utilizing Windows 10 Update version 1909 to upgrade to the newest version. This should be done by May of 2021. The November 2019 update will no longer offer support after that.

Updating to the latest version is of great importance for continued security from Microsoft. According to Microsoft Docs, end of support begins in Mid-May.


Windows 10, version 1909 will reach the end of servicing on May 11, 2021. This applies to the following editions of Windows 10 released in November of 2019:

  • Windows 10 Home, version 1909
  • Windows 10 Pro, version 1909
  • Windows 10 Pro Education, version 1909
  • Windows 10 Pro for Workstations, version 1909

These editions will no longer receive security updates after May 11, 2021.”


Some users may see an error in the Update application. This states that the May 2020 update is not available to download and install. However, when it’s ready, the update will show up. Hopefully, Microsoft will sort that issue out before end of servicing occurs in the coming months.

For inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Why is Your Computer Overheating?

An overheating computer has the potential of permanent damage to its hardware. With its structured processing power, laptops and PC’s risk loss of cooling from its fans and other hardware. Here are a few ways to remedy this issue:

Dust

Dust can act more as insulation when covering the fan or clogging the vents. Blocking the ventilation airflow throughout can contribute to overheating the CPU. To relieve the dust buildup, open up the computer case and carefully clean it off.

Where its at

Did you know that the location of your laptop or PC matters when it comes to keeping it cool? Keep it away from direct sunlight and overly warm rooms. You can also invest in a cooling pad or fan stand.

Malfunctions

When you start up your computer, you normally hear the fan turning on. If you don’t hear anything, this may be an indication the fans may be shot. Overheating can cause components to melt and crash your entire computer. Your local repair shop, such as Karls Technology, can troubleshoot and give you a proper diagnosis. Overheating can cause components to melt and crash your entire computer.


What types of Computer Repair Services does Karls Technology perform?

We provide services to businesses and clients in their homes, including:

  • Diagnose / repair hardware or software problems
  • Spyware, malware, trojan and virus removal
  • Setup wireless and small business networks
  • Laptop repair, PC repair and Apple repair
  • Hard drive data recovery

For help with diagnosing an overheating computer, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Let’s Talk Bloatware

When it comes to computer terminology, seeing any word ending in ‘ware’ is worrisome. Malware, Ransomware, and spyware are just a few that raise red flags as they are created to sneak into unsecured software. This in turn gives hackers the ability to steal personal information such as social security numbers or bank credentials.

No one wants that. We want to feel safe and secure during our time on the web. I’m sure we can all be in agreement that our computer time, in general, should be a pleasant experience.

So let’s talk about another kind of ‘ware’, named Bloatware. What is it exactly?

So a short answer is, Bloatware is simply unnecessary, preinstalled software.

These preinstalled apps can cause issues within the operating system. You may find a reduction in battery life or a lower quality in performance. Just recently, WindowsLatest shared an announcement made by Microsoft. This statement explains how Microsoft understands some of the preinstalled apps available on Windows 10 are often useless to users.

“When you buy a new device, you expect it to be clean with fewer apps. Unfortunately, most new Windows 10 PCs are clogged with unnecessary preloaded software from Microsoft and OEMs, and even the clean install of the OS includes unwanted apps, such as 3D Viewer and Paint 3D.”

Source: WindowsLatest

Thankfully, Microsoft has shared that their upcoming updates will include an ‘optional’ button for those apps you may not use. This change will most likely be seen in the upcoming Sun Valley update in October or November.


If you have any questions regarding Apple OS, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Phoenix Computer Repair Service. If you need computer repair in Phoenix, AZ please call our local office at (602) 445-9862

What if a Website Doesn’t Load?

Sometimes, the internet can be a frustrating thing to deal with, especially if the website doesn’t load. You may be welcomed with a “The connection has timed out” or 404 error will pop up. Or, you might find the black and white dinosaur mini game, while it reads “No internet”.

This can be confusing, as you think everything on your end should be working properly. Thankfully, there are a few ways you can troubleshoot this issue.

Turn it off, then on again

Computer techs are often quick to ask, “have you tried turning it off, then back on again?” And while that can be annoying, these techs swear by it. When computer issues arise, something as easy as shutting down your PC for a short time, then turning it back on alleviates the problem.

Add-Ons may be stopping a loading page

Certain browser add-ons you may hinder the loading process of a website. These can vary anywhere from anti-virus extensions to incorrect configurations. Try a different browser to see if you’re acquiring the same results. Also, a word of caution, if the extensions are causing the webpage to fail at loading, there may be a good reason for it. Often times, you can trust your add-ons to determine which websites are safe and which are not.

Try a ‘website down’ checker

Websites, such as “Is It Down Right Now?” will help double-check if you’re the only one experiencing loading problems. All you have to do is type in the URL and search. Within seconds, the results will show if anyone else is having trouble on that website as well.

Check a different device

It’s quite possible that the device you’re surfing the web on is having some technical difficulties. To test this, try using the browser on a different device and see if the same results appear.

PGMag states on their blog, “try visiting the site on another device, like your phone (connected to the same Wi-Fi network). If the site loads on your phone but not your computer, you can narrow down the problem to your PC. If the site doesn’t load on your phone when connected to Wi-Fi but loads when Wi-Fi is off, you’ll need to start digging around in your router’s settings—it’s possible the built-in security software, parental controls, firewall, or some other option is blocking your access.”

Stating the obvious

There are also options on the problematic webpage, which states:

  • checking the internet connection
  • checking the firewall and proxy
  • Run the Windows Network Diagnostic

These options give links, which will send you to the proper destination to run any diagnostics or check any connections.


For computer-related inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Update on SolarWinds Breach

Back in December, we shared a statement on the SolarWinds Breach on our blog. Thankfully, the SolarWinds software that we provide to our clients was not a part of the corporate scale Orion system and our systems and the software we use was not subject to any data loss or breach.

SolarWinds recently reported a $3.5 million (pre-tax) loss, after paying for legal and other services to remedy the breach. And unfortunately, the company is still dealing with legality issues.

They’re hoping that security knowledge will heighten to avoid this destructive incident from happening again. MarketScreener shared statements and information by SolarWinds:

“Through our investigations into the Cyber Incident, we hope to understand it better, apply our findings to further adapt and enhance our security measures across our systems and our software development and build environments and share our findings and adaptations with our customers, government officials and the technology industry more broadly to help them better understand and protect against these types of attacks in the future. We refer to these adaptations and enhancements as “Secure by Design.”

Source: MarketScreener

If you have any questions regarding this incident, don’t hesitate to reach out.


Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

macOS Update to Fix USB-C Hub Issues

Apple issued an update on macOS to fix a USB-C problem with MacBook Pro and MacBook Air.

According to Apple Support, it states, “macOS Big Sur 11.2.2 prevents MacBook Pro (2019 or later) and MacBook Air (2020 or later) models from incurring damage when they are connected to certain third-party, non-compliant powered USB-C hubs and docks.”

Newer MacBooks are seemingly becoming unresponsive when third-party USB-C hubs are connected to the laptop. This particular Big Sur OS update will improve this case.

It’s encouraged to download and install this update to be safe. You can find the the Software Update under System Preferences.


If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Tucson Computer Repair Service. If you need computer repair in Tucson, AZ, please call the local office at (520) 526-9940.

What Are Computer Cookies?

Computer cookies, simply put, is stored data on internet browsers. When users surf the web, each site visited sends cookie files back to their browser.

This could end up being a good thing, or a nuisance.

For example, cookies store information, such as login credentials to user accounts. This can be quite the perk, considering another login won’t have to be remembered. However, if the user delete the cookies, it will erase any files or data connecting to all websites visited.

What’s the Reasoning Behind Cookies?

Companies use cookies on their website to gather a variety of information. Norton, a cyber-security company, includes a Privacy and Cookie Policy on their site, which says:

“We and our partners use cookies on this site to improve the efficiency of the navigation, perform analytics, serve more relevant advertising content to you and measure advertising performance, provide social media features, remember website preferences, and generally improve the user experience. By clicking on “Yes I agree”, you consent to these cookies. For more information on cookies, including how to manage your consent, please click on “Settings” to access our Cookie tool.”

Source: Norton Website

While for the most part, cookie files are innocent, users may not want their privacy compromised on their computer. Browsing patterns can be detected due to the cookies. Thankfully, websites usually request permission to use cookies, and you can deny it.

How to Delete Cookies

In your browser settings, you will find the clear browser data. With Google Chrome, click on the three dots on the top right corner of the browser. From there, scroll to More tools and a second list will show up. Click the Clear browser data option. Afterwards, a pop-up occurs, like the one below:

You can now clear whatever history, data, or files you’d prefer within certain time ranges. Incognito mode, a private browsing option, is a useful tool for those who would prefer only little information collected. And that’s the way the cookie crumbles.

If you have any computer-related questions, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Scottsdale Computer Repair Service. If you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960 or schedule an appointment at www.scottsdalecomputerrepairservice.net.

New Floating Start Menu on Windows 10

Microsoft developers are currently working hard on some new designs for Windows 10, specifically its user interface.

Named “Sun Valley”, this project began back last year, in hopes for it to be released later in 2021. One specific feature they are currently revamping is the Start Menu. To modernize, the Start Menu will float unattached, just above the taskbar. Windows Central shared a recreation of the floating Start Menu design.

Source; WindowsCentral

“Regarding the Start menu, I know that Microsoft is working to round off “sharp” elements of its UI, such as the corners around live tiles and the Start menu itself. Context menus and Jump Lists in the Start menu and Taskbar are also expected to get the rounded corner treatment, along with most modern in-box apps.”

Source: Zac Bowden, WindowsCentral

In addition to the Start Menu, Microsoft planned to update the operating system, adding new features, and fixing up animations. Sun Valley is expected to be released in October 2021.

If you need help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service. If you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Some MacBook Pros Aren’t Charging

If you have a 2016 or 2017 MacBook Pro, this issue may pertain to you.

Apparently, some MacBooks aren’t charging past 1%, which is quite the dilemma. macOS Big Sur released an update just recently, encouraging all users to install it as a precaution. This one battery-related issue affects a small percentage of users acquiring a 2016 or 2017 MacBook Pro.

Apple Support stated, “A very small number of customers with 2016 and 2017 MacBook Pro computers have experienced an issue with the battery not charging past 1%.

The battery health status on these devices will also indicate “Service Recommended.” If the status indicates that your battery is Normal, your battery is not affected by this issue.

Thankfully, if you fall under those experiencing battery issues, Apple says you can contact them. They will verify if your computer is eligible to receive a new battery replacement for free.

The MacBook Pros are listed below:

MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

MacBook Pro (15-­inch, 2016)

MacBook Pro (15-­inch, 2017)

Source: Apple Support

If you are having issues with your computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service. If you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.