Tag Archives: microsoft

Windows 10 Version 2004 Update Comes with Issues

As pretty much every update that comes out from Windows 10 also comes a handful of issues. This is not much of a surprise to those who use the operating system. It can still be quite frustrating, to say the least.

Version 2004 came out last week with a plethora of security improvements and features included, such as the Passwordless option. However, it’s being said that Microsoft isn’t fully encouraging users to download and install the newest update. The reasoning behind this rumor possibly come from the number of issues unintentionally involved. Some issues include:

  • Older drivers for Nvidia display adapters
  • Thunderbolt dock errors
  • Conexant and Synaptics device drivers
  • Bluetooth connectivity

At this time, there are no resolutions to any of the current problems surrounding Windows 10 version 2004. However, all of them are being investigated to settle them as quickly as possible. Microsoft states, “We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.”

You can check to see if this update is available to you by going to the Start menu and typing in ‘update‘. From there, you’ll be able to see on the right side of the screen if it’s available. To get the best Windows 10 experience, Microsoft added a “safeguard hold” for those who may have a compatibility issue. This hold will be lifted once they are positive that they will receive the least amount of issues possible.

If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Tucson Computer Repair Service. If you need computer repair in Tucson, AZ, please call the local office at (520) 526-9940.

May 2020 Windows Update Arriving This Week

If you use Windows 10, be on the look out for the newest update occurring this week. Tech news outlets are stating that Microsoft is ready to release it. This has been months in the making, and lots of people are getting antsy.

The rumors have leaked that May 28th is the day. However, it could possibly be released at anytime this week. There are a plethora of features and changes for Windows 10, including Cortana and it’s new window app. Functionality is a big one as well, as it will help users who have continued using outdated hardware.

Also, don’t forget about the Passwordless feature Microsoft is encouraging users to utilize. We shared this fun feature back in March as part of Microsoft’s list of strengthening security.

They mentioned, “Microsoft states that, “this will strengthen your device sign-in by switching all Microsoft accounts on your device to modern multifactor authentication with Windows Hello Face, Fingerprint, or PIN, and eliminating passwords from Windows.”

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

How to Uninstall Updates on Windows 10

Since the COVID-19 pandemic began, Microsoft has released a handful of troublesome updates to its users. The most recent one, Windows 10 KB4556799, has issued a plethora of problems – including the Blue Screen of Death and reverting back to default settings. There’s no telling how many users are being affected by this issue. However, if you are one of them, the best thing to do is to uninstall the update.

Uninstalling problematic updates is pretty simple and will help get your computer back up to working order.

Here’s how to uninstall updates:
  1. Go to Start Menu
  2. Settings
  3. Update & Security
  4. Under Check for updates, click on View update history
  5. Click on Uninstall updates

This will open up a window showing all of the updates, with the most recent on top. From there, click on the update needing to be uninstalled, right click it, and choose uninstall. If there are certain KB (Knowledge Base) number updates that are needing to be uninstalled, using the Search Installed Updates box in the top right corner of the control panel window is a convenient and quick way of finding it.

It is encouraged that you write down any KB numbers, as they may be needed later on.

If you are needing assistance with any Microsoft issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008.

Game Performance gets hit with Windows 10 Bug

Many games, such as League of Legends, Call of Duty Lineup, and other various games are taking a major hit on performance.

According to Windows Latest, “Users are reporting that Windows 10 Game Mode could negatively impact gaming performance on some hardware. Gamers noted that their computer with both Nvidia and AMD configurations have been affected.”

It is possible that this bug was brought on in a Windows 10 update or a driver. Nvidia and AMD users have shared their recent gaming hiccups. If you open up Settings on Windows 10 and click on Gaming, you’ll find the Game Mode tab on the side. When you click on that, you’ll find a toggle for “Game Mode”, which enhances the gaming performance on your PC.

Source: Microsoft.com

If you are currently experiencing slower frame rates, or low performance on your PC games, it is recommended to go to the Game Mode option and turn the toggle off. Once a new patch or update comes along, fixing the bug, turn it back on.

With all that said…

The Windows 10 May 2020 update is rumored to be releasing on May 28th, which will feature a handful of improvements for gamers. This will include DirectX Mesh Shader, raytracing support, performance, and more.

For help troubleshooting PC issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Phishing Scams for Office 365

Since the COVID-19 pandemic began, around 75 million users have relied on Office 365 for work and school. Many of these users are first-time users, and sometimes don’t recognize phishing attacks. Last week, Abnormal Security came across a phishing scam looking to steal users’ Office 365 login credentials.

Reports came in that as many as 50,000 e-mails were received as part of this attack. Often, the sender’s e-mail address is an unrecognizable one, along with URL attachments with outrageous links.

We reported back in August of 2019 of similar phishing scams for Office 365. Hackers will make the e-mail look legit with company logos and information. It’s very important not to be clicking on any of the links in the e-mails. And if it’s in your junk folder, there’s a good reason why.

For inquiries with Microsoft issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Quick Assist Allows Remote Access on Windows 10

Remote access to other computers is quite the handy feature to have when it comes to helping those having issues with their PC. And with the COVID-19 pandemic, more and more people are relying on remote accessing.

There are a handful of Remote Access Applications out there, such as TeamViewer and Chrome Remote Desktop. These are free and easy to use. However, Windows 10 has it’s own remote access feature available.

Quick Assist allows others you trust have access to your computer. It’s secured and only requires a Microsoft account.

To access Quick Assist, follow the prompts below:
  1. Start Menu
  2. Type in Quick Assist and click on it
  3. From there, you can Get assistance or Give assistance
  4. Giving Assistance requires a signed in Microsoft account and will give a 6 digit code to provide to the one receiving assistance
  5. Receiving Assistance requires the 6 digit code in the box provided. Then click on Share screen.

It is recommended not to have any personal data shown or anything you don’t want the remote assistance to see. Quick Assist will prompt a permission box.

Source: Windows Community

For inquiries with Windows 10 features, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

End of Support Put Off for Older Windows 10 Versions

On April 14, Microsoft Support shared an announcement about the end of support for older versions of Windows 10. Due to the Coronavirus, the end of support was delayed for at least 6 months.

According to Microsoft Support, “Microsoft has been deeply engaged with customers around the world who are impacted by the current public health situation. As a member of the global community, we want to contribute to reducing the stress our customers face right now.”

The versions below are being delayed from the End of Support:
  • Windows 10 1809
  • Windows 10 1709
  • Windows Server 1809
  • Dynamics 365 cloud service
  • Configuration Manager 1810
  • SharePoint Server, Foundation and Project Server 2010
  • Basic Authentication
However, it was also stated that other versions are not included in this delay:
  • Office 2016 for Mac
  • Project 2010
  • Office 2010
  • Office 2013 connectivity to Office 365
  • Exchange Server 2010

Here’s to hoping that this helps those who are still using the older versions.

For help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Samsung Phones get new Windows Feature

If you have a Samsung phone, you’ll want to download the Samsung My Files app.

Microsoft has developed a feature for your smartphone to allow files to be dragged and dropped to your PC. All you will need to do is to make sure that your phone and PC are on the same Wi-Fi.

According to Microsoft Community, to drag the files from your phone to your PC, follow the steps below:

To drag from My Files:

1.      Once you’ve opened Phone screen in the Your Phone app, use your mouse to navigate to a folder in My Files.

2.      Long press on the file until a checkmark appears, then release. If you’d like to select additional files, you can do so by tapping on them.

3.      Use your mouse to long press again on the file(s) you’ve selected, and a thumbnail will appear. Drag the files to your desired location on your PC. The cursor will change to indicate when you’re able to drop the file(s).

To drag from the Gallery app:

1.      Once you’ve opened Phone screen in the Your Phone app, use your mouse to navigate to your Albums and select one.

2.      Long press on a photo until a checkmark appears, then release. If you’d like to select additional photos, you can do so by tapping on them.

3.      Use your mouse to long press on the photo(s) you’ve selected, and a thumbnail will appear. Drag the photo(s) to your desired location on your PC. The cursor will change to say Copy when you are able to drop.

You also have the ability to drag files from the PC to smartphone by selecting the files you want. You’ll then drag them to the Your Phone window. The file will transfer after you release the clicker.

For inquiries with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Optional Update Available – DON’T Download and Install

Warning to those using Windows 10, don’t download the optional update.

2020-03 Cumulative Update for Windows 10 Version 1909 has an optional update available for users to download and install. However, several people have already come out saying that this update ended up causing a handful of issues to their PC.

A couple of the issues include an unusual amount of memory usage and CPU. Others had claimed that it gave their computers the BSOD, or blue screen of death.

Thankfully, this update is optional. It’s best to wait to see if and when Microsoft will be able to fix this rather horrendous bug.

If you had already installed it, you can uninstall it by following the directions below:
  1. Start Menu
  2. Settings
  3. Click on Update and Security
  4. Go to the Windows Update tab
  5. View update history
  6. Uninstall updates
  7. Find the KB4541335 update
  8. Uninstall

If you are having security problems or any other issue with your computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service, if you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.

Creating a Child Account

With the recent global pandemic, more and more people are relying on the internet for work and other resources. Kids are also dependent on computers to help with schooling. And with all the amount of resources available to them, parents can easily become concerned. Restrictions need to be in place.

Windows 10 allows you to add child accounts with parental controls set in place to block unwanted websites.

First, to create a child account, follow the steps below:
  1. Go to Settings
  2. Accounts
  3. Family & other users
  4. Click the Add a family member, under Your Family
  5. Click Add a child, enter their e-mail address (if applicable), and click Next
  6. Click Confirm

An e-mail will be sent to the address provided, requesting them to join to complete the addition process.

Second, to block websites, follow the steps below:
  1. Go to Settings
  2. Accounts
  3. Family and other users
  4. Click Manage family settings online, located under Add a family member
  5. Click on More options
  6. On the drop-down menu, click on Content restrictions
  7. Click on Block inappropriate websites to turn it on

Turning on the Block inappropriate websites will block all adult websites. This will turn your SafeSearch on, which is quite the handy feature on Windows 10. You can also add websites that you want to allow, and add websites that you want to block. This is optional, however.

When kids attempt to access any websites that are on the blocked list, an Ask for permission box will pop up. This will state that they will need to request permission from an adult family member to access the website. This gives parents complete control on whether or not they want to approve it.

If you ever have an issue with any Windows 10 features, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.