Monthly Archives: November 2019

Windows 10 Ransomware E-Mails – Do NOT Download

If you receive an e-mail about installing Windows 10 updates, just delete it. A new ransomware has been found, urging users to install the latest Windows 10 update. The subject line shows either ‘Install Latest Microsoft Windows Update now!’ or ‘Critical Microsoft Windows Update!’ and once opened, a file extension attachment will show up for you to click on.

This malicious download will infect any computer that downloads the “.jpg” file extension. TechRadar reported that the download, “encrypts all of the files on the infected user’s system and appends their filenames with its own file extension, 777. A ransom note with the filename ‘Cyborg_DECRYPT.txt’ is then left on the desktop of the compromised machine. Finally the ransomware leaves a copy of itself called ‘bot.exe’ hidden at the root of the infected drive.”

The file is called ‘bitcoingenerator.exe’ and the GitHub account it’s from is named “misterbtc2020”. This ransomware can lock your PC and your files be encrypted, and for a ransom, you can receive your files as decrypted.

Make sure your antivirus is up to date on your computer to avoid any and all malicious cyber attacks. Also, remember that Windows 10 updates are only pushed through its operating system and not through e-mails.

If you ever have an issue with any Windows 10 updates, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.

Realtek Driver Won’t Work on Windows 10 – Here’s a Fix

If you use Realtek Bluetooth drivers, you may be having issues with updating your Windows 10 operating system. That itself is due to the safeguard hold that was put into place in May of 2019 by Microsoft because of outdated driver versions. Microsoft states, “You will need to update to driver version 1.5.1012 or later to remove this safeguard hold. Any earlier version of the driver is affected by this issue.”

On November 15th, however, Microsoft removed the hold with affected versions, according to their statement on Microsoft Docs. And you can install Windows 10 after updating the Realtek Bluetooth drivers. This process can take up to 48 hours, so don’t be discouraged if you’re not able to install right away.

If you need to download and install the drivers manually to disable the compatibility hold, here’s the step-by-step process:

• Download both of the Realtek Bluetooth radio drivers to your preferred folder: Driver 1Driver 2Note: We recommend downloading them to your Documents folder.
• Open File Explorer. If there is no file explorer icon in the task bar, select the search box and enter file explorer and select it.
• Within File Explorer, go the the Documents folder or the folder you downloaded the drivers to.
• Find and double click or double tap on the file named 068de0d6-6ac2-473a-8cbd-bd449cd5c97c_942eec5828662eecc6b98cc2706658bf2433717c.cab
• Select CTRL+a on the keyboard. This should select all of the files
• Right click or long press on any of the files and select Extract.
• Select the New folder button and rename it Realtek Bluetooth.
• Select the Extract button.
• In File Explorer, select the back  button to go to the location you downloaded the drivers into.
• Find and double click or double tap on the file named f2748416-7753-49c6-9185-56f4986f490b_e98e0d664b7e874011b8e3752046ca61f3475295.cab
• Select CTRL+a on the keyboard. This should select all of the files
• Right click or long press on any of the files and select Extract.
• If you are in the folder named Realtek Bluetooth, then select the New folder button and type Realtek Bluetooth 2.
• Select the Extract button.
• In the search box on the taskbar, enter device manager, then select Device Manager.
• Find Bluetooth and expand it.
• Find the Realtek device and right-click or long press on it.
• Select Update Driver from the context menu.
• Select the Browse my computer for driver software button.
• It should default to your Documents folder, if this is where you saved the drivers then just select the Next button. If you did not save the drivers to your Documents folder, select the Browse button and find the folder you downloaded the drivers to and select OK.
• It should now find the updated drivers and install them. Wait for this to complete and select Close.

Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Safari Users can Enable DuckDuckGo Privacy Extension

Protection is key!

Enhancing your privacy setting are essential when you surf the web. Extensions are equipped to help you out with that need. Just recently, DuckDuckGo privacy extension was disabled due to incompatibility with Safari web browser, but is available for Chrome and Firefox.

Today, DuckDuckGo announced that it has finally enabled it again for Safari and is ready to use. They wrote:

“Millions of Firefox and Chrome users rely on DuckDuckGo Privacy Essentials, our desktop browser extension that helps protect you no matter where you go on the web. Today, we’re delighted to announce that the wait is over: DuckDuckGo Privacy Essentials is once again available for Safari users!

As you may be aware, major structural changes in Safari 12 meant that we had to remove DuckDuckGo Privacy Essentials from the Safari extensions gallery. With Safari 13, new functionality was thankfully added that enabled us to put it back. Consequently, you’ll need Safari 13+ on macOS 10.15 (Catalina) or newer to install the updated version.”

Source: DuckDuckGo.com

You can use DuckDuckGo for your preferred search option by clicking on the magnifying glass icon in a new tab, and choosing DuckDuckGo. This feature will allow you to search and browse discreetly. Please note that this private essentials extension is only available for desktop. If you would like the same for your mobile devices, you can download the browser app for iOS or Android.

For help with Apple updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Download Folder Removed from Disk Cleanup

To free up hard disk space on computers, users often refer to Windows 10 Disk Cleanup. This will remove any unnecessary files cluttering your hard drive and free up for future needed files.

Tuesday, Brandon LeBlanc from Windows Insiders announced that they will be removing the Download option from Disk Cleanup. He writes in a released statement, “Based on feedback, we’ve decided to remove the downloads folder from disk cleanup.”

The feedback responses included many users challenging the necessity of having the option to remove files from the Downloads folder. Too many of them accidentally selected it and ‘OK’ed the disk cleanup, only to find that there were indeed files in the folder that they needed.

There’s no word as to when this change will occur, but it’s speculated that the next patch will follow through for Disk Cleanup for Windows 10.

For help with any Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960.

New Microsoft Office Mobile App Announced

Jared Spataro, Corporate Vice President for Microsoft 365 wrote a new announcement coming to mobile devices, a new Office mobile app. This app will benefit both Android and iOS users and will help make work productivity run more smooth.

He writes, “We all want to be able to work on the go from mobile devices and we’re always looking to simplify and improve the experience. Today, we’re announcing a new mobile experience for Office that combines three of the suite’s most popular apps—Word, Excel, and PowerPoint—into a single go-to app for mobile productivity.”

Gif Source: Microsoft.com

This app hasn’t been released to the public just yet. However, you are allowed to preview it through the Google Play Store and Apple’s TestFlight program (update: The beta testing for Apple is full). This can allow you to help the development team thoroughly test and perfect the app.

While there is no set date, it is said that the app release will come around the first part of the year.

If you ever have Microsoft issues or if you have any questions, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.

Scan Documents Using Notes on iPhone

This is a pretty cool tip if you don’t have a printer with a scanner. If you have an iPhone, you can scan important documents using the Notes app.

All you have to do is go to the Notes App and click on the Camera icon on the bottom of the screen (it’s right in the middle). Once you’ve clicked on it, the option Scan Documents will be available for you to pick.

From there, you’ll just position the document and take a picture. You can drag the sides to match up to the paper. Then save the scan.

After all that is said and done, you can print off the document by hitting the Share button in the top right corner. Then scroll down the options until you find Print. What a handy feature on iPhones!

For help with Apple devices, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Update iPhone or iPad to Avoid GPS Issues

If you have an iPhone or iPad made in 2012 or earlier, you will want to read this. This Sunday, November 3rd, GPS disruptions will occur if you do not have your Apple devices updated to the latest software.

According to Apple Support, “Starting just before 12:00 a.m. UTC on November 3, 2019,* some iPhone and iPad models introduced in 2012 and earlier will require an iOS update to maintain accurate GPS location. This is due to the GPS time rollover issue that began affecting GPS-enabled products from other manufacturers on April 6, 2019. Affected Apple devices are not impacted until just before 12:00 a.m. UTC on November 3, 2019.”

The software version should be 10.3.4 or 9.3.6. To check if you have one of these numbers, simply open up the Settings app and go to General, then About. The Software Version is the second down, under your name.

If this pertains to you and you need more information on this, check out the Apple Support Website.

If you are having issues with your Apple device and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service, if you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.