Author Archives: Kristin Willis

Windows 10 Version 2004 Update Comes with Issues

As pretty much every update that comes out from Windows 10 also comes a handful of issues. This is not much of a surprise to those who use the operating system. It can still be quite frustrating, to say the least.

Version 2004 came out last week with a plethora of security improvements and features included, such as the Passwordless option. However, it’s being said that Microsoft isn’t fully encouraging users to download and install the newest update. The reasoning behind this rumor possibly come from the number of issues unintentionally involved. Some issues include:

  • Older drivers for Nvidia display adapters
  • Thunderbolt dock errors
  • Conexant and Synaptics device drivers
  • Bluetooth connectivity

At this time, there are no resolutions to any of the current problems surrounding Windows 10 version 2004. However, all of them are being investigated to settle them as quickly as possible. Microsoft states, “We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.”

You can check to see if this update is available to you by going to the Start menu and typing in ‘update‘. From there, you’ll be able to see on the right side of the screen if it’s available. To get the best Windows 10 experience, Microsoft added a “safeguard hold” for those who may have a compatibility issue. This hold will be lifted once they are positive that they will receive the least amount of issues possible.

If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Tucson Computer Repair Service. If you need computer repair in Tucson, AZ, please call the local office at (520) 526-9940.

Software Device to Unlock iPhones

Although this device is affiliated with law enforcement, it still acquires a security threat concern.

Founded in 2016, the company Grayshift created a device that had the ability to unlock iPhones. And those who really know about Apple’s products know how difficult it can be to hack into their phones. They spend millions of dollars focusing on security measures to make their products uncrackable. Their vulnerability is quite low.

However, Grayshift’s device, called GrayKey allows law enforcement to unlock iPhones easily. This raised concerns for iPhone users globally, as this device could fall into the wrong hands. In 2018, Grayshift added a “Request Access” form to fill out on their website. It states, “GrayKey is not for everyone. We kindly request that you tell us a bit about yourself and your organization.” This lowers the chances of hackers getting their hands on their device and causing problems. Police departments then have to sign a non-disclosure agreement.

And according to NBC News, the software that Grayshift implements for the police is called Hide UI, and “can track a suspect’s passcode when it’s entered into a phone, according to two people in law enforcement, who asked not to be named out of fear of violating non-disclosure agreements.”

Those NDAs have helped keep Hide UI a secret. Because of the lack of public scrutiny of the feature as well as its covert behavior, defense attorneys, forensic experts and civil liberties advocates are concerned that Hide UI could be used without giving owners the due process of law, such as a warrant.

Source: NBC News

On top of Grayshift’s security, the price tag for a GrayKey is quite hefty. They include two options, a $15k one and a $30k. The first one requires internet access and has limitations, and the second one can work offline and limitless.

Source: Malwarebytes LABS Blog

Unfortunately with all of the new technology coming out, there are definite rip offs of these kinds of devices. You can buy them just about anywhere, and the cost is more affordable. It’s possible they’re not as potent as the GrayKey. But unlike the GrayKey, which at the moment is believed to only be available to law enforcement, the other devices are available to anyone.

An iPhone typically contains all manner of sensitive information: account credentials, names and phone numbers, email messages, text messages, banking account information, even credit card numbers or social security numbers. All of this information, even the most seemingly innocuous, has value on the black market, and can be used to steal your identity, access your online accounts, and steal your money.

The existence of the GrayKey isn’t hugely surprising, nor is it a sign that the sky is falling. However, it does mean that an iPhone’s security cannot be ensured if it falls into a third party’s hands.

Source: Malwarebytes LABS Blog

For help with Apple issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

May 2020 Windows Update Arriving This Week

If you use Windows 10, be on the look out for the newest update occurring this week. Tech news outlets are stating that Microsoft is ready to release it. This has been months in the making, and lots of people are getting antsy.

The rumors have leaked that May 28th is the day. However, it could possibly be released at anytime this week. There are a plethora of features and changes for Windows 10, including Cortana and it’s new window app. Functionality is a big one as well, as it will help users who have continued using outdated hardware.

Also, don’t forget about the Passwordless feature Microsoft is encouraging users to utilize. We shared this fun feature back in March as part of Microsoft’s list of strengthening security.

They mentioned, “Microsoft states that, “this will strengthen your device sign-in by switching all Microsoft accounts on your device to modern multifactor authentication with Windows Hello Face, Fingerprint, or PIN, and eliminating passwords from Windows.”

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Similar ‘Hot Corners’ Feature Off the Table for Google

This past month, rumors flew around about Google working on a feature for the Chrome operating system, similar to MacOS’s ‘Hot Corners‘. This handy feature would allow work to move more fluidly, assigning your display corners for quicker access. According to Zac Hall from 9to5Mac.com, he states:

Hot Corners turn each of the four corners of your display into actions. Just move your cursor to the designated corner, then an action that you assign to that corner is launched.

I rely on Hot Corners to both quickly access Notification Center and reveal my desktop for accessing recently saved files. There are keyboard shortcuts, buttons, and gestures for doing both of these tasks, but neither method is as fast or natural for me than a cursor movement.

Zac Hall – 9to5Mac.com

However, this past Tuesday, it was shared that Google had decided to abandon the project, stating that they were “no longer moving forward with this project.”

I personally think this would have been a nice feature for Chrome OS. Who knows – maybe the project will be put back on the table in the future. Google has been known for mimicking other operating systems and adding similar features to their own OS.

For help updating, restoring or dealing with any PC issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

How to Uninstall Updates on Windows 10

Since the COVID-19 pandemic began, Microsoft has released a handful of troublesome updates to its users. The most recent one, Windows 10 KB4556799, has issued a plethora of problems – including the Blue Screen of Death and reverting back to default settings. There’s no telling how many users are being affected by this issue. However, if you are one of them, the best thing to do is to uninstall the update.

Uninstalling problematic updates is pretty simple and will help get your computer back up to working order.

Here’s how to uninstall updates:
  1. Go to Start Menu
  2. Settings
  3. Update & Security
  4. Under Check for updates, click on View update history
  5. Click on Uninstall updates

This will open up a window showing all of the updates, with the most recent on top. From there, click on the update needing to be uninstalled, right click it, and choose uninstall. If there are certain KB (Knowledge Base) number updates that are needing to be uninstalled, using the Search Installed Updates box in the top right corner of the control panel window is a convenient and quick way of finding it.

It is encouraged that you write down any KB numbers, as they may be needed later on.

If you are needing assistance with any Microsoft issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008.

Game Performance gets hit with Windows 10 Bug

Many games, such as League of Legends, Call of Duty Lineup, and other various games are taking a major hit on performance.

According to Windows Latest, “Users are reporting that Windows 10 Game Mode could negatively impact gaming performance on some hardware. Gamers noted that their computer with both Nvidia and AMD configurations have been affected.”

It is possible that this bug was brought on in a Windows 10 update or a driver. Nvidia and AMD users have shared their recent gaming hiccups. If you open up Settings on Windows 10 and click on Gaming, you’ll find the Game Mode tab on the side. When you click on that, you’ll find a toggle for “Game Mode”, which enhances the gaming performance on your PC.

Source: Microsoft.com

If you are currently experiencing slower frame rates, or low performance on your PC games, it is recommended to go to the Game Mode option and turn the toggle off. Once a new patch or update comes along, fixing the bug, turn it back on.

With all that said…

The Windows 10 May 2020 update is rumored to be releasing on May 28th, which will feature a handful of improvements for gamers. This will include DirectX Mesh Shader, raytracing support, performance, and more.

For help troubleshooting PC issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Phishing Scams for Office 365

Since the COVID-19 pandemic began, around 75 million users have relied on Office 365 for work and school. Many of these users are first-time users, and sometimes don’t recognize phishing attacks. Last week, Abnormal Security came across a phishing scam looking to steal users’ Office 365 login credentials.

Reports came in that as many as 50,000 e-mails were received as part of this attack. Often, the sender’s e-mail address is an unrecognizable one, along with URL attachments with outrageous links.

We reported back in August of 2019 of similar phishing scams for Office 365. Hackers will make the e-mail look legit with company logos and information. It’s very important not to be clicking on any of the links in the e-mails. And if it’s in your junk folder, there’s a good reason why.

For inquiries with Microsoft issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Windows Mixed Reality Bug in Windows 10 Update

The VR platform in the Windows 10 May 2020 update unfortunately was hit with a few bugs, according to Windows Latest. Windows Mixed Reality includes over 2,500 VR games and experiences.

The bugs include the application not working properly, along with affecting the DISM (Deployment Image Servicing and Management) to improperly report issues.

Windows Latest states, “Microsoft says the DISM tool may help users fix Windows corruption errors, but the feature does not always report the correct status on systems running May 2020 Update (version 2004).”

Source: Windows

Microsoft plans to fix the overall experience for the new Windows 10 update, however it may take until the end of May. It is reported as a phase update, so it may not be available to everyone at that time. We shall see how well it goes.

For help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950

Intel Announces Fastest Gaming Processor

Today, Intel announced a brand new, incredibly fast gaming processor, called the 10th Gen Intel Core S-series. This “game-changing” improvement is anticipated to be acquired in new desktops in May 2020.

“Intel is committed to enabling the future of powerful desktop gaming by continuously pushing the performance boundary to deliver an amazing PC gaming experience. The 10th Gen Intel Core S-series for desktops, and the Intel Core i9-10900K processor, the world’s fastest gaming processor reinforces our commitment to the gaming and enthusiast communities.”

– Brandt Guttridge, Intel senior director of the Desktop Products Group

Enhancements include a 31% game performance boost, compared to a 3 year old PC, and 63% more fps (frames per second). If you video edit, you’ll see anywhere between 12-35% boost in speed. Their new Intel Turbo Boost Max Technology includes involuntary quality improvements for the best gaming experience.

In April 2020, Intel announces new desktop processors as part of the 10th Gen Intel Core processor family, including Intel’s flagship Core i9-10900K processor, the world’s fastest gaming processor. (Credit: Intel Corporation)

MacRumors stated on their blog that only a select few of these processors will be showing up in iMacs. This comes along with the news about a possible 23″ iMac future announcement. I suppose we’ll see if this actually comes into play later on this year.

For more information on the latest Intel processors, be sure to visit their Newsroom!

For inquiries with PC updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

COVID-19 Tracker Apps Available

Many people in the US are still concerned about the pandemic, especially since starting next month, nonessential businesses will begin to open back up. Federal and local governments are working to ensure transparency with the Coronavirus, along with large tech corporations.

Google and Apple are currently in the works for a Bluetooth-based app to trace COVID-19 exposures. And there are apps included in the iOS App Store for worldwide coronavirus exposure data. According to the Electronic Frontier Foundation, or EFF, they are, “undertaking an unprecedented team effort to build a system for Androids and iPhones to interoperate in the name of technology-assisted COVID-19 contact tracing.”

Bing also brings a COVID-19 tracker to the Microsoft App Store. This app shares news about the coronavirus along with dependable information from your local Department of Health. It includes an overview of cases in multiple regions and shares Testing Centers in your local counties.

For help troubleshooting PC issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.