Trouble with Internet Connection

Internet connection issues are one of the greatest tech nuisances, but thankfully there are plenty of reasons for it. Most reasons require little effort too. Here are just a few:

  • Checking your network settings are the initial ‘go to’ for your connecting concerns. Search for Network Status in the Start Menu.
  • Your Internet Service Provider (or ISP) is having problems, resulting in the ‘waiting game’ until they get resolved
  • Your router/modem needs to be reset
  • Computer needs to be reset
  • Software is misconfigured for internet entry

Windows includes a Network Troubleshooter to help diagnose and fix the problem. From Network Status, you’ll find it listed. It’ll then scan your computer to aid in treatment. For Mac computers, use Network Utility.

A New Update Released from Windows

Yesterday, Windows shared a new update to Windows 10. To see if you can updated, simply open your Windows Update settings (Settings – Update & Security – Windows Update) and click on Check for Updates. Keeping your OS updated allows you to utilize your computer to its’ full capabilities. It also keeps it secure from any possible viruses or crashes.

With the new release comes issues, however. According to Windows, there are listed ‘investigated’ issues:

  • Display brightness may not respond to adjustments
  • Duplicate folders and documents showing in user profile directory
  • Audio not working with Dolby Atmos headphones and home theater 

There are the issues that are listed as ‘mitigated’:

  • Intel Audio displays an intcdaud.sys notification
  • Error attempting to update with external USB device or memory card attached 
  • Older versions of BattlEye anti-cheat software incompatible
  • Unable to discover or connect to Bluetooth devices
  • Night light settings do not apply in some cases
  • Cannot launch Camera app 
  • Intermittent Wi-Fi connectivity loss
  • AMD RAID driver incompatibility 
  • D3D applications and games may fail to enter full-screen mode on rotated displays

Windows is working on resolving any/all issues and expected to release another update in late May. Keep an eye out!

For help with any computer updates or issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. 

Windows 10 Update Won’t Restore

Word of Caution to Windows OS Users:

Updated on May 17th, Windows Support posted on their forum, explaining that, “you cannot restore the system to a restore point after you install a Windows 10 update.” This occurs when you install Windows 10 on your computer and turn on System Protection, then adding a R1 point to reinstate the system. A Stop error (0xc000021a) then shows up on your monitor. And restarting your computer only does nothing to fix the issue.

Windows claims that this is a known issue, including the following information on how to recover:

“During the system restore process, Windows temporarily stages the restoration of files that are in use. It then saves the information in the registry. When the computer restarts, it completes the staged operation.

In this situation, Windows restores the catalog files and stages the driver .sys files to be restored when the computer restarts. However, when the computer restarts, Windows loads the existing drivers before it restores the later versions of the drivers. Because the driver versions do not match the versions of the restored catalog files, the restart process stops.”

It’s possible to force a shutdown of the computer (this might have to be done a couple of times) and then enter the WinRE if a glitch occurs.

How do you do this? Windows can help:

In the Windows Recovery Environment (or WinRE), follow these steps:

  1. Select Troubleshoot Advanced options More recovery options > Startup settings, and then select Restart now.
  2. In the list of startup settings, select Disable driver signature enforcement.

    Note You may have to use the F7 key to select this setting.
  3. Allow the startup process to continue. As Windows restarts, the system restore process should resume and finish.

These steps restore the computer to its “R1” state.

Steer Clear of this Issue by doing this:

  1. Select Start > Settings > Update & Security > Recovery.
  2. Under Advanced options, select Restart now.
  3. After WinRE starts, select Troubleshoot Advanced options System restore.
  4. Enter your recovery key as it is shown on the screen, and then follow the instructions in the System Restore wizard.

(Source of information:

If you need computer repair, computer service or have any technology problem, Karls Technology can fix it. We have been performing computer repair full time since 1999. Feel free to give us a call at 1-800-620-5285 or send a text to us at (602) 633-4584.

The Value of SEO

Search Engine Optimization, or SEO is a handy tool used to enhance website traffic and is a must-have if you’re looking to improve your company.

Did you know that HubSpot’s research shows that 75% of users never scroll past the first page of search results, with the number one page containing close to 2,000 words. So you’re losing 3/4 of potential readers or customers. And no one wants that! SEO with a detailed post ultimately help your search engine rankings.

Glancing over your Readability Analysis can pinpoint ways to better the posts with problems and good results. Also adding keywords, or search term will show search engines “what you want your page to rank for most.”
(source: )

There are different types of SEO to look into.

  1. On Page SEO – Content, Keywords, Key phrases, etc.
  2. Technical SEO – site speed, structure, back end development
  3. Off Site SEO – quality backlinks from other websites

(source: )

Your websites’ SEO is a valuable part of your business, and if you need help with your SEO, Karls Technology can assist you. We have been performing computer repair full time since 1999. Feel free to give us a call at 1-800-620-5285 or send a text to us at (602) 633-4584.

Microsoft Paint Upgrade

Microsoft Paint is one of the most popular programs of Windows. And though while back in 2017 it was announced that Paint was getting removed, Microsoft reverted back to keeping it. Users were incredibly happy with the news.

In April, Microsoft announced their depletion of the deprecation warning message each time you run the application. On May 14th, MSPaint announced new features to its’ program in the Windows 10 update.

Brandon LeBlanc, Senior Program Manager, wrote a post on behalf of the MSPaint team. He writes, “We’ve introduced the keyboard as a primary input mechanism. Microsoft Paint is already fully functional with mouse and multi-touch tablet input, but customers will now be able to use the app and draw with only their keyboard.”

image source:

Brandon added, “Along with full keyboard input support, we’ve made improvements to the way Paint interacts with Screen Readers, like Windows Narrator, which some users might find improves their overall experience with the app.”

So not only did they NOT get rid of Paint, they gave it a bit of an enhancement. Oh, happy day!


Insider Dev Tour 2019

Yesterday, Windows announced their Insider Dev Tour for 2019, which comes in right after the Microsoft Build Developer Conference that took place earlier this month in Seattle, Washington. In the blog post, they share multiple regions that are included, along with basic agendas for the tour:

“Agenda varies by location, but you can expect to find developer demo-focused practical sessions with topics such as:

  • Introduction to Microsoft Graph Services
  • Web Development with NodeJS and Microsoft Developer Tools
  • Embedded and IoT Solutions with Microsoft Windows IoT Core
  • Command Line / Terminal and Windows Subsystem for Linux
  • Coding your Future with the Windows Insider Program
  • Desktop Apps with the Microsoft Graph
  • UWP User Interfaces with the latest APIS and OSS libraries
  • Developing with the New Edge Browser
  • Desktop Apps with .NET Core
  • AI Platform / Machine Learning on Windows
  • Progressive Web Apps with the New Edge
  • NET Core 3.0
  • Build apps for Microsoft Teams with Microsoft Graph and Web Technology

The day will start, of course, with a great keynote that covers the best from Microsoft Build.”

Locations are being updated over the next week, so keep an eye out to see if one is near you. If registration is not available immediately, check back on the Windows Blog for updates.

(source: )

If you need computer repair, computer service or have any technology problem, Karls Technology can fix it. We have been performing computer repair full time since 1999. Feel free to give us a call at 1-800-620-5285 or send a text to us at (602) 633-4584.

Get the Most out of your Shortcuts

Computers have evolved so much in the past several decades, and it still continues to improve to this day. You have the world at your fingertips. With the ability to search the internet for any and all questions, converse with anyone in the world, acquire all forms of jobs, the possibilities are endless with this wonderful piece of technology. And when you own one, you want to get the most out of it. Here are just a few Windows shortcuts that make life just a little bit easier:

If you are surfing the web and by a mere fluke, your mouse exits out of a tab you were needing. It can be frustrating, indeed, but CTRL + SHIFT + T will bring back the tab you accidentally closed. All is well again.

Extensions on your browsers are one of the best forms of utilization. Use 1Password to save all of the passwords in one place. You’ll even have to have a password for this Chrome extension. AdBlockPro is also a great one to avoid pesky ads. Check out more available entrepreneur-related extensions here:

Snip And Sketch is a keyboard shortcut, allowing you to highlight what you want to save in the Print Screenshot Mode. START MENU ICON + SHIFT + S will start it. Then open the Paint application, right click, and paste. Voilà!

And speaking of “voilà”, you too can find the proper letters for foreign words (shown above). Look up the Character Map in the START MENU for foreign letters or symbols. It will also give you the keystroke: ALT+Numberpad on the bottom right corner of its window for quicker access. For example, the à is “ALT+0228“.

Open the Task Manager by clicking CTRL + ALT + DELETE. There, it can provide you with information on your memory, performance, open applications, etc.

Would you like to view information about your computer? To get right to it, go your System Settings by using the START MENU + PAUSE-BREAK shortcut.

Done with work for the day? Quickly lock your computer down with START MENU + L. This will automatically revert back to the “sign-in” screen.

If you have any questions about getting the most out of your computer, call us at 1-800-620-5285. We can help! Karls Technology is a nationwide computer service company with offices in many major cities.

Windows 10 Updates

After Windows released a feature update back in October 2018, a new one was scheduled for May. Some may have already updated their computer, but just in case you haven’t, you can learn a few things about it. Windows 10 includes a wide variety of improvements and adjustments to the operating system. Here are a few things on what you need to look out for with this update.

First, If you are part of the Windows Insiders Program, you can update your computer before anyone else does – great for future reference. If you’d like to sign up, register here:, accept the terms and you’ll receive a Welcome E-mail. Be sure to read the Important Notice before agreeing to join, as it adds a variety of risks to your computer.

Second, huge bonus for Android phone users: You can send texts and see photos from your computer. You can also install Microsoft Launcher on your phone and search and sync your calendar and other documents.

Third, you may not be able to update if you have an SD memory card or external USB. According to the Microsoft Support Website: “An external USB device or SD memory card that is attached to the computer could cause inappropriate drive reassignment on Windows 10-based computers during the installation of the May 2019 update. For this reason, these computers are currently blocked from receiving the May 2019 Update. This generates the error message that is mentioned in the “Symptoms” section if the upgrade is tried again on an affected computer.”“To work around this issue, remove all external media, such as USB devices and SD cards, from the computer. Then,restart the May 2019 Update installation.” (source:

Last, but not least, this update requires 32GB of storage on your computer – up from 16GB for 32-bit and 64-bit. If you don’t have the storage, you will not be able to update.

If you ever have an issue with the Windows 10 update and would like to have a professional computer service company consult with you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.

Free Up Hard Drive Space

No one enjoys their computer running slower than usual. It’s a nuisance, especially if you use it for business. But there are plenty of ways to speed up your computer simply by freeing up your hard drive space.

Check how your Storage Usage is being handled under the Settings tab, to System, and then Storage. You can then click on which drive is running out of space. This will show you a breakdown of what it all contains, and you can click on each items listed to give you more detail. That way, you will be able to clear up any hard drive space by deleting unnecessary files.
Also, use Storage Sense to free up files. This feature will automatically delete files. You can also make this a manual option by clicking on “Change how we free up space automatically”, and under “Free up space now” click Clean Now.

Don’t forget to use Disk Cleanup. Search for Disk Cleanup when you click on the Start menu (Windows Icon). Deleting temporary internet files, downloads, and Recycling Bin in the Cleanup is one of the easiest ways to free up space on your Hard Drive.

You can find other ways to help alleviate issues with your hard drive by checking out Windows Central.

If you ever have an issue with your computer running slow and would like to have a professional computer service company consult with you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.

The Blue Screen of Death

The Blue Screen of Death, or BSOD for short, is a detrimental error due to flawed hardware or crashing software on a Microsoft Windows computer. And it shows up on your monitor as a – yep, you guessed it – blue screen. Too often, users have no knowledge of why or how this happens or what to do next. But there are ways to troubleshoot this specific problem.


Depending on which version of Windows you have currently installed on your computer will determine what form of error information will show up. Windows 8 and 10’s is less complicated than 7 and under, which include a handful of steps to handle the situation. Windows OS has a default restart automatically setting in the case of a system failure.

If you’d rather it not restart, follow these steps to do so:

  1. Control Panel —–System and Security
  2. Click on System
  3. Go to Advanced System Settings
  4. Advanced Tab —–Startup and Recovery
  5. Click on Settings

From there, you’ll see the System Failure block. The “Automatically Restart” box is checked. Disable it by simply un-checking the box. You’ll also notice the Dump File, which contains information about the crash to identify, and possibly fix the issue. When your computer restarts, Windows 8 and 10 will perform a troubleshooting step automatically after a BSOD. This step will inspect your computer’s unresolved problems for results. You can also observe this option in the Action Center of your Control Panel and run a test to look out for available fixes.

Search Online

When you get a BSOD, there may also be a code shown for you to search on the web to get information for that specific error. This can be a quick and easy way to troubleshoot your computer and get it fixed right away.

If you ever have an issue with the Blue Screen of Death and would like to have a professional computer service company consult with you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.