Update on SolarWinds Breach

Back in December, we shared a statement on the SolarWinds Breach on our blog. Thankfully, the SolarWinds software that we provide to our clients was not a part of the corporate scale Orion system and our systems and the software we use was not subject to any data loss or breach.

SolarWinds recently reported a $3.5 million (pre-tax) loss, after paying for legal and other services to remedy the breach. And unfortunately, the company is still dealing with legality issues.

They’re hoping that security knowledge will heighten to avoid this destructive incident from happening again. MarketScreener shared statements and information by SolarWinds:

“Through our investigations into the Cyber Incident, we hope to understand it better, apply our findings to further adapt and enhance our security measures across our systems and our software development and build environments and share our findings and adaptations with our customers, government officials and the technology industry more broadly to help them better understand and protect against these types of attacks in the future. We refer to these adaptations and enhancements as “Secure by Design.”

Source: MarketScreener

If you have any questions regarding this incident, don’t hesitate to reach out.


Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

macOS Update to Fix USB-C Hub Issues

Apple issued an update on macOS to fix a USB-C problem with MacBook Pro and MacBook Air.

According to Apple Support, it states, “macOS Big Sur 11.2.2 prevents MacBook Pro (2019 or later) and MacBook Air (2020 or later) models from incurring damage when they are connected to certain third-party, non-compliant powered USB-C hubs and docks.”

Newer MacBooks are seemingly becoming unresponsive when third-party USB-C hubs are connected to the laptop. This particular Big Sur OS update will improve this case.

It’s encouraged to download and install this update to be safe. You can find the the Software Update under System Preferences.


If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Tucson Computer Repair Service. If you need computer repair in Tucson, AZ, please call the local office at (520) 526-9940.

What Are Computer Cookies?

Computer cookies, simply put, is stored data on internet browsers. When users surf the web, each site visited sends cookie files back to their browser.

This could end up being a good thing, or a nuisance.

For example, cookies store information, such as login credentials to user accounts. This can be quite the perk, considering another login won’t have to be remembered. However, if the user delete the cookies, it will erase any files or data connecting to all websites visited.

What’s the Reasoning Behind Cookies?

Companies use cookies on their website to gather a variety of information. Norton, a cyber-security company, includes a Privacy and Cookie Policy on their site, which says:

“We and our partners use cookies on this site to improve the efficiency of the navigation, perform analytics, serve more relevant advertising content to you and measure advertising performance, provide social media features, remember website preferences, and generally improve the user experience. By clicking on “Yes I agree”, you consent to these cookies. For more information on cookies, including how to manage your consent, please click on “Settings” to access our Cookie tool.”

Source: Norton Website

While for the most part, cookie files are innocent, users may not want their privacy compromised on their computer. Browsing patterns can be detected due to the cookies. Thankfully, websites usually request permission to use cookies, and you can deny it.

How to Delete Cookies

In your browser settings, you will find the clear browser data. With Google Chrome, click on the three dots on the top right corner of the browser. From there, scroll to More tools and a second list will show up. Click the Clear browser data option. Afterwards, a pop-up occurs, like the one below:

You can now clear whatever history, data, or files you’d prefer within certain time ranges. Incognito mode, a private browsing option, is a useful tool for those who would prefer only little information collected. And that’s the way the cookie crumbles.

If you have any computer-related questions, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Scottsdale Computer Repair Service. If you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960 or schedule an appointment at www.scottsdalecomputerrepairservice.net.

New Floating Start Menu on Windows 10

Microsoft developers are currently working hard on some new designs for Windows 10, specifically its user interface.

Named “Sun Valley”, this project began back last year, in hopes for it to be released later in 2021. One specific feature they are currently revamping is the Start Menu. To modernize, the Start Menu will float unattached, just above the taskbar. Windows Central shared a recreation of the floating Start Menu design.

Source; WindowsCentral

“Regarding the Start menu, I know that Microsoft is working to round off “sharp” elements of its UI, such as the corners around live tiles and the Start menu itself. Context menus and Jump Lists in the Start menu and Taskbar are also expected to get the rounded corner treatment, along with most modern in-box apps.”

Source: Zac Bowden, WindowsCentral

In addition to the Start Menu, Microsoft planned to update the operating system, adding new features, and fixing up animations. Sun Valley is expected to be released in October 2021.

If you need help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service. If you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Some MacBook Pros Aren’t Charging

If you have a 2016 or 2017 MacBook Pro, this issue may pertain to you.

Apparently, some MacBooks aren’t charging past 1%, which is quite the dilemma. macOS Big Sur released an update just recently, encouraging all users to install it as a precaution. This one battery-related issue affects a small percentage of users acquiring a 2016 or 2017 MacBook Pro.

Apple Support stated, “A very small number of customers with 2016 and 2017 MacBook Pro computers have experienced an issue with the battery not charging past 1%.

The battery health status on these devices will also indicate “Service Recommended.” If the status indicates that your battery is Normal, your battery is not affected by this issue.

Thankfully, if you fall under those experiencing battery issues, Apple says you can contact them. They will verify if your computer is eligible to receive a new battery replacement for free.

The MacBook Pros are listed below:

MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

MacBook Pro (15-­inch, 2016)

MacBook Pro (15-­inch, 2017)

Source: Apple Support

If you are having issues with your computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service. If you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.

Edge Legacy End Support Next Month

Last year in September, we shared a blog post about Windows 10 forcing the Edge browser installation. There are ways to remove it. However, other than it possibly becoming a nuisance, the browser doesn’t cause any problems to the operating system.

Microsoft announced its end of support back in August of 2020 for Edge Legacy. While it is currently the default browser on Windows 10, downloading the new Edge browser is encouraged to keep ongoing support. The End of Life for Edge Legacy will be on March 9th, 2021. This means security updates will no longer be available.

Source: Microsoft Support

On top of that, Microsoft 365 is ending support for Internet Explorer 11 in August. The Microsoft Tech Community states on its blog, “after the above dates, customers will have a degraded experience or will be unable to connect to Microsoft 365 apps and services on IE 11. For degraded experiences, new Microsoft 365 features will not be available or certain features may cease to work when accessing the app or service via IE 11. While we know this change will be difficult for some customers, we believe that customers will get the most out of Microsoft 365 when using the new Microsoft Edge. We are committed to helping make this transition as smooth as possible.”

Keep an eye out for more end of support updates here on the Karls Technology blog.


If you are needing help with Microsoft issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service. If you need computer repair in Plano, TX please call the local office at (469) 299-9005.

A Familiar Trojan is Back

If it’s too good to be true, it probably is.

Malware finds its way into just about everything. From online game downloads to e-mail attachments, users are encouraged to be mindful of where the source is coming from. You shouldn’t download unknown software, as the risk of viruses rise.

Just recently, TechRadar shared a returning trojan that was involved in cyber attacks between 2018 and 2020. They stated that ‘DanaBot’ produced no activity for several months. However, lately there has been noticeable schemes from the malware.

“The DanaBot malware works by hiding two stealer components within the software key of pirated tools. The first software key is used to collect browser details, system information, and cryptocurrency wallets from the victim, while the second is used to install a cryptocurrency miner.”

Source: TechRadar

DanaBot distributes its malware software online, impersonating legit games or free downloads. When pursued, the malware gives hackers the opportunity to steal personal information, such as banking credentials.

For help with computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950

Attack on SolarWinds Turns to Malwarebytes

It seems as though we have not seen the last of the attacker, who on December 14th, 2020, breeched the Orion platform in SolarWinds software.

According to Malwarebytes:

“We can confirm the existence of another intrusion vector that works by abusing applications with privileged access to Microsoft Office 365 and Azure environments. After an extensive investigation, we determined the attacker only gained access to a limited subset of internal company emails. We found no evidence of unauthorized access or compromise in any of our internal on-premises and production environments.”

Malwarebytes is a trusted name in cybersecurity. Although they do not utilize SolarWinds software in their company, they and other companies like Microsoft have been affected by it. They thank security companies, such as CrowdStrike and FireEye for their efforts in vividly recounting attacks publicly in hopes to avoid further issues.

Crowdstrike shared that malware coming from activity, called StellerParticle included SUNSPOT. SUNSPOT had been added to certain software builds (such as SolarWinds) as a backdoor. It then acted discreetly while replacing different source files with malware.

“The design of SUNSPOT suggests StellarParticle developers invested a lot of effort to ensure the code was properly inserted and remained undetected, and prioritized operational security to avoid revealing their presence in the build environment to SolarWinds developers.”

Source: Crowdstrike

For help with computer security issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service. If you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Computer Terminology To Know

When it comes to computers, it’s imperative to have a bit of knowledge of its terms and their meanings behind them. While there’s a plethora of hardware and software technology terms to fully comprehend computers as a whole, there are basic acronyms and words to help you better understand your computer. Here are a few:

URL, as we all know is simply a web address. But the acronym is known as Uniform Resource Locator. It can also be known as Universal Resource Locator.

SSH is known as Secure Shell. This protocol gives the administrator secure access and control over their servers over the internet. If unknown sources attempt to hack into the server, the code will jumble up to confuse the source.

ELI5 is an acronym in technology known as “Explain Like I’m 5”. It means to simplify certain complex topics.

BSOD, or Blue Screen of Death is an error that shows up on your monitor as a blue screen. This unfortunate error usually indicates your system has crashed.

IP Address is also known as Internet Protocol Address. This is a series of numbers which are identified to a local network or device. The identification connects to your online activities.

Cache/Cookies seem like intriguing terms for the computer world. They’re not harmful, but these files are created and saved by websites you visit. In addition, the websites can track visits. Thankfully, these cache/cookies can be cleared when certain issues ensue, such as pages not loading.

CPU is the Central Processing Unit that pertains to the memory and control of the computer. This hardware allows the user to utilize the programs and apps installed.

UI, or User Interface, can be applied to a visual display of a computer as a whole (monitor, keyboard, mouse, etc.). It can also mean apps and the internet and how users engage with those products and services.

VPN is also called Virtual Private Networking. This network allows users to acquire privacy while they’re online. It gives security and peace of mind when you are on a public Wi-Fi connection.

OS is known as the Operating System software. For example, Windows 10 and MacOS are both operating systems. The software connects with the hardware, keeping your PC working the best it can for you.

More terminology will be added throughout the year, so check back in!


For any computer related issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Microsoft Adding Features to Taskbar

Features will include weather, stock, and newsfeed

Windows Insiders are testing out the new widgets that will be added to the Windows 10 taskbar in a future update. It’s been a while since any new features had been added to the taskbar, so it will be interesting to see how users respond to it.

Tom Warren from The Verge writes on their blog, “The taskbar feature will pop out into a mini feed of content that can be personalized with the latest sports news, headlines, and weather information. Microsoft is using its Microsoft News network to surface news and content from more than 4,500 sources. The company has been curating this through artificial intelligence in recent months, and this particular feature will also learn what news is relevant to you when you dismiss or like stories in the feed.”

Source: Microsoft

It’s also shared that Microsoft Edge browser would be installed. So, if you click on a link on the newsfeed, it will open up the Edge browser for you to read it. You will have the ability to disable the feature, if you would rather.

Note for Windows Insiders: The preview may carry bugs that can affect your device. To become part of the Windows Insiders Program and try out upcoming features before anyone else, sign up here! Be sure to read the Important Notice before agreeing to join, as it adds a variety of risks to your computer.

If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Tucson Computer Repair Service. If you need computer repair in Tucson, AZ, please call the local office at (520) 526-9940.