Monthly Archives: February 2021

macOS Update to Fix USB-C Hub Issues

Apple issued an update on macOS to fix a USB-C problem with MacBook Pro and MacBook Air.

According to Apple Support, it states, “macOS Big Sur 11.2.2 prevents MacBook Pro (2019 or later) and MacBook Air (2020 or later) models from incurring damage when they are connected to certain third-party, non-compliant powered USB-C hubs and docks.”

Newer MacBooks are seemingly becoming unresponsive when third-party USB-C hubs are connected to the laptop. This particular Big Sur OS update will improve this case.

It’s encouraged to download and install this update to be safe. You can find the the Software Update under System Preferences.


If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Tucson Computer Repair Service. If you need computer repair in Tucson, AZ, please call the local office at (520) 526-9940.

What Are Computer Cookies?

Computer cookies, simply put, is stored data on internet browsers. When users surf the web, each site visited sends cookie files back to their browser.

This could end up being a good thing, or a nuisance.

For example, cookies store information, such as login credentials to user accounts. This can be quite the perk, considering another login won’t have to be remembered. However, if the user delete the cookies, it will erase any files or data connecting to all websites visited.

What’s the Reasoning Behind Cookies?

Companies use cookies on their website to gather a variety of information. Norton, a cyber-security company, includes a Privacy and Cookie Policy on their site, which says:

“We and our partners use cookies on this site to improve the efficiency of the navigation, perform analytics, serve more relevant advertising content to you and measure advertising performance, provide social media features, remember website preferences, and generally improve the user experience. By clicking on “Yes I agree”, you consent to these cookies. For more information on cookies, including how to manage your consent, please click on “Settings” to access our Cookie tool.”

Source: Norton Website

While for the most part, cookie files are innocent, users may not want their privacy compromised on their computer. Browsing patterns can be detected due to the cookies. Thankfully, websites usually request permission to use cookies, and you can deny it.

How to Delete Cookies

In your browser settings, you will find the clear browser data. With Google Chrome, click on the three dots on the top right corner of the browser. From there, scroll to More tools and a second list will show up. Click the Clear browser data option. Afterwards, a pop-up occurs, like the one below:

You can now clear whatever history, data, or files you’d prefer within certain time ranges. Incognito mode, a private browsing option, is a useful tool for those who would prefer only little information collected. And that’s the way the cookie crumbles.

If you have any computer-related questions, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Scottsdale Computer Repair Service. If you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960 or schedule an appointment at www.scottsdalecomputerrepairservice.net.

New Floating Start Menu on Windows 10

Microsoft developers are currently working hard on some new designs for Windows 10, specifically its user interface.

Named “Sun Valley”, this project began back last year, in hopes for it to be released later in 2021. One specific feature they are currently revamping is the Start Menu. To modernize, the Start Menu will float unattached, just above the taskbar. Windows Central shared a recreation of the floating Start Menu design.

Source; WindowsCentral

“Regarding the Start menu, I know that Microsoft is working to round off “sharp” elements of its UI, such as the corners around live tiles and the Start menu itself. Context menus and Jump Lists in the Start menu and Taskbar are also expected to get the rounded corner treatment, along with most modern in-box apps.”

Source: Zac Bowden, WindowsCentral

In addition to the Start Menu, Microsoft planned to update the operating system, adding new features, and fixing up animations. Sun Valley is expected to be released in October 2021.

If you need help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service. If you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Some MacBook Pros Aren’t Charging

If you have a 2016 or 2017 MacBook Pro, this issue may pertain to you.

Apparently, some MacBooks aren’t charging past 1%, which is quite the dilemma. macOS Big Sur released an update just recently, encouraging all users to install it as a precaution. This one battery-related issue affects a small percentage of users acquiring a 2016 or 2017 MacBook Pro.

Apple Support stated, “A very small number of customers with 2016 and 2017 MacBook Pro computers have experienced an issue with the battery not charging past 1%.

The battery health status on these devices will also indicate “Service Recommended.” If the status indicates that your battery is Normal, your battery is not affected by this issue.

Thankfully, if you fall under those experiencing battery issues, Apple says you can contact them. They will verify if your computer is eligible to receive a new battery replacement for free.

The MacBook Pros are listed below:

MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

MacBook Pro (15-­inch, 2016)

MacBook Pro (15-­inch, 2017)

Source: Apple Support

If you are having issues with your computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service. If you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.

Edge Legacy End Support Next Month

Last year in September, we shared a blog post about Windows 10 forcing the Edge browser installation. There are ways to remove it. However, other than it possibly becoming a nuisance, the browser doesn’t cause any problems to the operating system.

Microsoft announced its end of support back in August of 2020 for Edge Legacy. While it is currently the default browser on Windows 10, downloading the new Edge browser is encouraged to keep ongoing support. The End of Life for Edge Legacy will be on March 9th, 2021. This means security updates will no longer be available.

Source: Microsoft Support

On top of that, Microsoft 365 is ending support for Internet Explorer 11 in August. The Microsoft Tech Community states on its blog, “after the above dates, customers will have a degraded experience or will be unable to connect to Microsoft 365 apps and services on IE 11. For degraded experiences, new Microsoft 365 features will not be available or certain features may cease to work when accessing the app or service via IE 11. While we know this change will be difficult for some customers, we believe that customers will get the most out of Microsoft 365 when using the new Microsoft Edge. We are committed to helping make this transition as smooth as possible.”

Keep an eye out for more end of support updates here on the Karls Technology blog.


If you are needing help with Microsoft issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service. If you need computer repair in Plano, TX please call the local office at (469) 299-9005.