Tag Archives: Windows 10

Windows 10 May Update Pushed on April 2018 Update

If you have an older update on your computer, be prepared for this.

Windows has previously announced the beginning of the Windows 10 May 2019 Update for users with devices that have not installed the latest update and are nearing end of service. As of July 16, the updating process has begun with the Home and Pro editions to ensure ample time for everything to run as expected.

Though many users aren’t happy about this forced update, Windows assures that they will, “closely monitor update feedback to allow [them] to prioritize those devices likely to have a good update experience and quickly put safeguards on other devices while [they] address known issues.” This is to ensure customers that Support will continue. Be sure to remember that you can delay the update for a short time. Those with Home and Pro editions will be able to choose a time that works for them and pause the update for up to 35 days.

For help with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Windows 10 Upcoming Update 1909

Windows 10 announced their upcoming update, code-named 19H2, but will probably be better known as 1909. This one will be released to the public sometime in September (others think it may come out as late as October). But Windows Insiders can receive it earlier. Sort of.

2 days ago, Dona Sarkar and Brandon LeBlanc wrote that Windows Insiders who are in the slow ring of Windows 10 May Update will be “receiving 19H2 via servicing as a Cumulative Update and not a full build update.” This is in hopes to receive feedback and issue reports for better improvement.

The 1090 build adds a plethora of new features and fixes; The fixes can be registered instantly. However, the features by default are all turned off. This allows them to test the off-by-default technology, which is one of the features included in this update. Sarkar and LeBlanc listed in their post some enhancements and changes included in 19H2 Build:

  • “Windows containers require matched host and container version. This restricts customers and limits Windows containers from supporting mixed-version container pod scenarios This update includes 5 fixes to address this and allow the host to run down-level containers on up-level for process (Argon) isolation.
  • A fix to allow OEMs to reduce the inking latency based on the hardware capabilities of their devices rather than being stuck with latency selected on typical hardware configuration by the OS.
  • Key-rolling or Key-rotation feature enables secure rolling of Recovery passwords on MDM managed AAD devices upon on demand request from in-tune/MDM tools or upon every time recovery password is used to unlock the BitLocker protected drive. This feature will help prevent accidental recovery password disclosure as part of manual BitLocker drive unlock by users.
  • A change to enable third-party digital assistants to voice activate above the Lock screen.”

So regardless of when this new update comes out, you will still have the option of updating your OS when you’re ready for it.

For help with any Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960.

Pausing Windows 10 Updates

Many Windows 10 OS users have complained about the new update slowing down or even crashing their computer. It can be a nuisance and often frustrating, especially since in the new operating system downloads updates automatically without any notice.

Thankfully, Windows 10 gives you the opportunity to choose to pause any updates on downloads and installations. So if you’re not prepared to install, here’s how you can pause it:

  • Start Menu
  • Settings
  • Update & Security
  • Windows Update
  • Advanced Options -or- Pause updates for 7 days
  • Select the drop-down menu and pick a date

Windows notes that you will have to install the latest updates before you will be able to pause again.

(This tip works with Windows 10, version 1903, Windows 10 Pro, version 1809, or Windows 10 Enterprise, version 1809)

For help with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Black Screen Possible with Windows 10

Outdated graphics cards could be the culprit.

If your computer has experienced with the Black Screen of Death (not to be confused with the Blue Screen of Death), there are possible reasons and fixes for it. The Microsoft Community Forum shows many users having problems with the Black Screen with independent advisers replying with feasible corrections. With that included RDP (Remote Desktop Protocol) and Teamviewer performance running poorly.

Responses show that outdated graphic cards and display drivers are the practical culprit.

Denis Gundarev, a Microsoft Employee wrote, “There’s a known issue with some of the old display drivers. Display drivers report some of their capabilities upon load. In previous Windows versions this reported data wasn’t used or verified. Because of that, some of the old versions of the legacy display driver may report invalid data and it would be ignored. Starting with Windows 10 1903 RDP uses this data to initialize the session. 
The best option is to install an updated display driver from the hardware manufacturer. If the new version is not available, you can workaround this by disabling the problematic driver in the device manager.Our team has identified the issue and we are currently verifying the fix that will dynamically switch to the software renderer if the problematic driver is detected.”

At this time, Microsoft is working to resolve this current issue, but doesn’t have a precise time when.

For help with any Windows 10 problems, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Microsoft Announced Bug in Windows 10

RASMAN Operations

Within the last couple weeks, Microsoft shared an error in Windows 10 on their Support Blog. In certain Windows 10 installations, RASMAN, or “Remote Access Connection Manager” is often crucial to have operating in the background. VPN features and dial-up connections are used by this Manager and many VPN connections may have trouble working when RASMAN is disabled.

Microsoft’s Statement

Microsoft writes in their Known Issues that, “RASMAN service may stop working and you may receive the error “0xc0000005” on devices where the diagnostic data level is manually configured to the non-default setting of 0. You may also receive an error in the Application section of Windows Logs in Event Viewer with Event ID 1000 referencing “svchost.exe_RasMan” and “rasman.dll”.This issue only occurs when a VPN profile is configured as an Always On VPN (AOVPN) connection with or without device tunnel. This does not affect manual only VPN profiles or connections.”

Windows 10 older version, 1803 and 1809 aren’t affected by this bug. To alleviate this issue, you can try the Workaround, provided below:

source: support.microsoft.com

Microsoft noted that they are hoping to fix the problem by the end of July, so keep an eye out. Check back in with Windows 10 updates, improvements and fixes on their Support blog.

If you are having issues with a Windows 10 update and would like to have a professional computer repair company resolve it for you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008.

Troubleshooting Your Printer

Printers are a necessity in the workplace, whether you’re in a large company or a one-man business. And sometimes, printers work while other times, they don’t want to cooperate. It’s a hassle and stressful situation when you have to troubleshoot the issue because you’re unsure as to what happened. But it doesn’t have to be complicated so don’t throw that printer in the trash just yet.

Windows Troubleshooting

If your computer has Windows 10 version, Check that your printer is plugged into the power supply and turned on. Look at the wireless connection by going to the Start Menu and typing in “Printer”. A tab should open from your Settings and you will be able to see your printer information. Find and manage devices has a link below named Get help with your printer that can help you search the internet for device drivers. You can also download the printing troubleshooter and run through the steps to assist in determining and fixing the problem. If you have a wired printer, check your USB cable.

Printing Issues on Apple Devices

Some printers can be AirPrint-enabled so you can use your Apple Device to print things off. In this case, be sure your Mac or iOS device and printer are connected to the same WIFI network.

If you still can’t print (and sometimes this is the case), try restarting your router. Then turn your printer off and turn it back on again. It may also be the case that your printer is too far from the router, in which you find a closer spot.

Apple supports suggest after that, “if you’re using a Mac and you still can’t print, it might help to reset the printing system. Otherwise, contact the printer manufacturer for support.”

For help with any troubleshooting, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Recovering Deleted Items on PCs

It’s been known to happen from time to time. You accidentally empty the Recycle Bin on your computer, only to realize that there was something in there you actually needed. Panic sets in, but thankfully there’s no need to. If you are using Windows Backup, there are steps you can take to recover the deleted item(s).

  1. Click on the Start button
  2. Select Computer
  3. Go to the folder that previously contained the file or folder
  4. Right-click it and select Restore previous versions.

If the folder was located on the top level of a drive, (ex. C:\) right-click on the drive, scroll down and then click on Restore previous versions.

Using File History as Back Up

Windows explains that you can,”use File History to back up to an external drive or network location.”

  1. Click Start​ button 
  2. Go to Settings  
  3. Then Update & Security 
  4.  Backup 
  5. Add a drive 
  6. Choose an external drive or network location for backups

And if you had created a backup on Windows 7, you’ll still be able to recover lost, damaged or deleted files on Windows 10, and Backup will show the “Go to Backup and Restore (Windows 7)” link you can click on to give you further instruction.

A safe place you can back up your files on Windows is OneDrive. You can get 5 MB for free, and 50 MB for $1.99 right now. However, in the coming months, you’ll be able to double that 50 and get 100 MB for $1.99. And Windows introduced Personal Vault feature, which includes additional protection your more important files and information on your personal account. Definitely recommended.

For help with restoring files on your PC, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Is Your Computer One of the Million Susceptible to Malware?

Yes, you heard that right.

Last month, Microsoft warned users that their computers may be unprotected. While they released fixes back on the 14th of May for a ‘Remote Code Execution vulnerability‘, Microsoft explains that it’s ‘wormable‘ and could cause a handful of issues to your computer.

Simon Pope, the Director of Incident Response, Microsoft Security Response Center (MSRC) includes, “It’s been only two weeks since the fix was released and there has been no sign of a worm yet. This does not mean that we’re out of the woods. If we look at the events leading up to the start of the WannaCry attacks, they serve to inform the risks of not applying fixes for this vulnerability in a timely manner. “

Their fix to this vulnerability: simply update your system as soon as possible.

Better to be safe than sorry.

For help updating, restoring or dealing with any Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

A New Update Released from Windows

Yesterday, Windows shared a new update to Windows 10. To see if you can updated, simply open your Windows Update settings (Settings – Update & Security – Windows Update) and click on Check for Updates. Keeping your OS updated allows you to utilize your computer to its’ full capabilities. It also keeps it secure from any possible viruses or crashes.

With the new release comes issues, however. According to Windows, there are listed ‘investigated’ issues:

  • Display brightness may not respond to adjustments
  • Duplicate folders and documents showing in user profile directory
  • Audio not working with Dolby Atmos headphones and home theater 

There are the issues that are listed as ‘mitigated’:

  • Intel Audio displays an intcdaud.sys notification
  • Error attempting to update with external USB device or memory card attached 
  • Older versions of BattlEye anti-cheat software incompatible
  • Unable to discover or connect to Bluetooth devices
  • Night light settings do not apply in some cases
  • Cannot launch Camera app 
  • Intermittent Wi-Fi connectivity loss
  • AMD RAID driver incompatibility 
  • D3D applications and games may fail to enter full-screen mode on rotated displays

Windows is working on resolving any/all issues and expected to release another update in late May. Keep an eye out!

For help updating to Windows 10 version 1903 or dealing with any Windows 10 computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960.

Windows 10 Update Won’t Restore

Word of Caution to Windows OS Users:

Updated on May 17th, Windows Support posted on their forum, explaining that, “you cannot restore the system to a restore point after you install a Windows 10 update.” This occurs when you install Windows 10 on your computer and turn on System Protection, then adding a R1 point to reinstate the system. A Stop error (0xc000021a) then shows up on your monitor. And restarting your computer only does nothing to fix the issue.

Windows claims that this is a known issue, including the following information on how to recover:

“During the system restore process, Windows temporarily stages the restoration of files that are in use. It then saves the information in the registry. When the computer restarts, it completes the staged operation.

In this situation, Windows restores the catalog files and stages the driver .sys files to be restored when the computer restarts. However, when the computer restarts, Windows loads the existing drivers before it restores the later versions of the drivers. Because the driver versions do not match the versions of the restored catalog files, the restart process stops.”

It’s possible to force a shutdown of the computer (this might have to be done a couple of times) and then enter the WinRE if a glitch occurs.

How do you do this? Windows can help:

In the Windows Recovery Environment (or WinRE), follow these steps:

  1. Select Troubleshoot Advanced options More recovery options > Startup settings, and then select Restart now.
  2. In the list of startup settings, select Disable driver signature enforcement.

    Note You may have to use the F7 key to select this setting.
  3. Allow the startup process to continue. As Windows restarts, the system restore process should resume and finish.

These steps restore the computer to its “R1” state.

Steer Clear of this Issue by doing this:

  1. Select Start > Settings > Update & Security > Recovery.
  2. Under Advanced options, select Restart now.
  3. After WinRE starts, select Troubleshoot Advanced options System restore.
  4. Enter your recovery key as it is shown on the screen, and then follow the instructions in the System Restore wizard.

For help updating, restoring or dealing with any Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.