Tag Archives: Windows 10

A New Update Released from Windows

Yesterday, Windows shared a new update to Windows 10. To see if you can updated, simply open your Windows Update settings (Settings – Update & Security – Windows Update) and click on Check for Updates. Keeping your OS updated allows you to utilize your computer to its’ full capabilities. It also keeps it secure from any possible viruses or crashes.

With the new release comes issues, however. According to Windows, there are listed ‘investigated’ issues:

  • Display brightness may not respond to adjustments
  • Duplicate folders and documents showing in user profile directory
  • Audio not working with Dolby Atmos headphones and home theater 

There are the issues that are listed as ‘mitigated’:

  • Intel Audio displays an intcdaud.sys notification
  • Error attempting to update with external USB device or memory card attached 
  • Older versions of BattlEye anti-cheat software incompatible
  • Unable to discover or connect to Bluetooth devices
  • Night light settings do not apply in some cases
  • Cannot launch Camera app 
  • Intermittent Wi-Fi connectivity loss
  • AMD RAID driver incompatibility 
  • D3D applications and games may fail to enter full-screen mode on rotated displays

Windows is working on resolving any/all issues and expected to release another update in late May. Keep an eye out!

For help with any computer updates or issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. 

Windows 10 Update Won’t Restore

Word of Caution to Windows OS Users:

Updated on May 17th, Windows Support posted on their forum, explaining that, “you cannot restore the system to a restore point after you install a Windows 10 update.” This occurs when you install Windows 10 on your computer and turn on System Protection, then adding a R1 point to reinstate the system. A Stop error (0xc000021a) then shows up on your monitor. And restarting your computer only does nothing to fix the issue.

Windows claims that this is a known issue, including the following information on how to recover:

“During the system restore process, Windows temporarily stages the restoration of files that are in use. It then saves the information in the registry. When the computer restarts, it completes the staged operation.

In this situation, Windows restores the catalog files and stages the driver .sys files to be restored when the computer restarts. However, when the computer restarts, Windows loads the existing drivers before it restores the later versions of the drivers. Because the driver versions do not match the versions of the restored catalog files, the restart process stops.”

It’s possible to force a shutdown of the computer (this might have to be done a couple of times) and then enter the WinRE if a glitch occurs.

How do you do this? Windows can help:

In the Windows Recovery Environment (or WinRE), follow these steps:

  1. Select Troubleshoot Advanced options More recovery options > Startup settings, and then select Restart now.
  2. In the list of startup settings, select Disable driver signature enforcement.

    Note You may have to use the F7 key to select this setting.
  3. Allow the startup process to continue. As Windows restarts, the system restore process should resume and finish.

These steps restore the computer to its “R1” state.

Steer Clear of this Issue by doing this:

  1. Select Start > Settings > Update & Security > Recovery.
  2. Under Advanced options, select Restart now.
  3. After WinRE starts, select Troubleshoot Advanced options System restore.
  4. Enter your recovery key as it is shown on the screen, and then follow the instructions in the System Restore wizard.

(Source of information:
https://support.microsoft.com/en-us/help/4503117/system-restore-on-windows-10-fails-after-you-install-updates)

If you need computer repair, computer service or have any technology problem, Karls Technology can fix it. We have been performing computer repair full time since 1999. Feel free to give us a call at 1-800-620-5285 or send a text to us at (602) 633-4584.

The Value of SEO

Search Engine Optimization, or SEO is a handy tool used to enhance website traffic and is a must-have if you’re looking to improve your company.

Did you know that HubSpot’s research shows that 75% of users never scroll past the first page of search results, with the number one page containing close to 2,000 words. So you’re losing 3/4 of potential readers or customers. And no one wants that! SEO with a detailed post ultimately help your search engine rankings.

Glancing over your Readability Analysis can pinpoint ways to better the posts with problems and good results. Also adding keywords, or search term will show search engines “what you want your page to rank for most.”
(source: https://yoast.com/tag/keyword-research/ )

There are different types of SEO to look into.

  1. On Page SEO – Content, Keywords, Key phrases, etc.
  2. Technical SEO – site speed, structure, back end development
  3. Off Site SEO – quality backlinks from other websites

(source: https://blog.alexa.com/types-of-seo/ )

Your websites’ SEO is a valuable part of your business, and if you need help with your SEO, Karls Technology can assist you. We have been performing computer repair full time since 1999. Feel free to give us a call at 1-800-620-5285 or send a text to us at (602) 633-4584.

Microsoft Paint Upgrade

Microsoft Paint is one of the most popular programs of Windows. And though while back in 2017 it was announced that Paint was getting removed, Microsoft reverted back to keeping it. Users were incredibly happy with the news.

In April, Microsoft announced their depletion of the deprecation warning message each time you run the application. On May 14th, MSPaint announced new features to its’ program in the Windows 10 update.

Brandon LeBlanc, Senior Program Manager, wrote a post on behalf of the MSPaint team. He writes, “We’ve introduced the keyboard as a primary input mechanism. Microsoft Paint is already fully functional with mouse and multi-touch tablet input, but customers will now be able to use the app and draw with only their keyboard.”

image source: insider.windows.com

Brandon added, “Along with full keyboard input support, we’ve made improvements to the way Paint interacts with Screen Readers, like Windows Narrator, which some users might find improves their overall experience with the app.”

So not only did they NOT get rid of Paint, they gave it a bit of an enhancement. Oh, happy day!

(source: https://insider.windows.com/en-us/articles/new-microsoft-paint-accessibility-features/)

Windows 10 Updates

After Windows released a feature update back in October 2018, a new one was scheduled for May. Some may have already updated their computer, but just in case you haven’t, you can learn a few things about it. Windows 10 includes a wide variety of improvements and adjustments to the operating system. Here are a few things on what you need to look out for with this update.

First, If you are part of the Windows Insiders Program, you can update your computer before anyone else does – great for future reference. If you’d like to sign up, register here: https://insider.windows.com/en-us/register/, accept the terms and you’ll receive a Welcome E-mail. Be sure to read the Important Notice before agreeing to join, as it adds a variety of risks to your computer.

Second, huge bonus for Android phone users: You can send texts and see photos from your computer. You can also install Microsoft Launcher on your phone and search and sync your calendar and other documents.

Third, you may not be able to update if you have an SD memory card or external USB. According to the Microsoft Support Website: “An external USB device or SD memory card that is attached to the computer could cause inappropriate drive reassignment on Windows 10-based computers during the installation of the May 2019 update. For this reason, these computers are currently blocked from receiving the May 2019 Update. This generates the error message that is mentioned in the “Symptoms” section if the upgrade is tried again on an affected computer.”“To work around this issue, remove all external media, such as USB devices and SD cards, from the computer. Then,restart the May 2019 Update installation.” (source: https://support.microsoft.com/en-us/help/4500988/windows-update-blocked-for-windows-10-insider-program)

Last, but not least, this update requires 32GB of storage on your computer – up from 16GB for 32-bit and 64-bit. If you don’t have the storage, you will not be able to update.

If you ever have an issue with the Windows 10 update and would like to have a professional computer service company consult with you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.

Free Up Hard Drive Space

No one enjoys their computer running slower than usual. It’s a nuisance, especially if you use it for business. But there are plenty of ways to speed up your computer simply by freeing up your hard drive space.

Check how your Storage Usage is being handled under the Settings tab, to System, and then Storage. You can then click on which drive is running out of space. This will show you a breakdown of what it all contains, and you can click on each items listed to give you more detail. That way, you will be able to clear up any hard drive space by deleting unnecessary files.
Also, use Storage Sense to free up files. This feature will automatically delete files. You can also make this a manual option by clicking on “Change how we free up space automatically”, and under “Free up space now” click Clean Now.

Don’t forget to use Disk Cleanup. Search for Disk Cleanup when you click on the Start menu (Windows Icon). Deleting temporary internet files, downloads, and Recycling Bin in the Cleanup is one of the easiest ways to free up space on your Hard Drive.

You can find other ways to help alleviate issues with your hard drive by checking out Windows Central.

If you ever have an issue with your computer running slow and would like to have a professional computer service company consult with you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.

High CPU Nvidia Bug Fixed

Nvidia has just released Nvidia driver version 430.53 which is a hotfix to resolve a high CPU problem. We have seem several clients complain about desktop videos flickering. The flickering happens in a variety of configurations (moving a video from one monitor to another, when launching a game, on benchmarking) but in all cases we have seen a very high CPU utilization from NVDisplay.Container.exe.

The new Nvidia driver v430.53 will also add Windows 10 May 2019 Update support. NVidia engineers have confirmed in the Nvidia GeForce Forums that they were able to reproduce the issue after driver version 430.39 (although we have seen examples of it for several weeks now). They state this hotfix was made specifically to address the high CPU problem and ensure May 2019 Update compatibility.

If you are experiencing high CPU issues with your Nvidia video card and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service, if you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Microsoft kills off some PCs

The new May 2019 Update will expand the list of PCs that will not be able to upgrade beyond their current version of Windows 10. Previously Microsoft removed support for Intel Clover Tail processors (see this TechNet note ). The new update will expand the list of Atom processors and other lower end computers that will not be able to support updates beyond the current one.

Microsoft has moved to software as a service model so if you cannot upgrade your version of Windows it will stop receiving support and updates after 18 months. The problem with this if those computers would have stayed on Windows 8 or 8.1 they would receive support and updates until 2023.

If your computer needs to be upgraded and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960 or schedule an appointment at www.scottsdalecomputerrepairservice.net.

Roaming User Profiles will reset

If you are a mobile computer user that uses a Roaming User Profile look out for the new update of Windows 10. Roaming Users that customize your start menu settings or any operating system settings will be reset after updating to May 2019 Update of Windows 10.

Microsoft lays out a work around in a support article ( https://support.microsoft.com/en-us/help/4493782/customized-start-menu-not-persisting-after-upgrade-in-windows-10 ) published today. The work around only works if the Start Menu customizations that are stored locally and have not been deleted due to a group policy.

This update is part of the LCU (latest cumulative update) released today for older versions of Windows 10 (versions 1703, 1709 and 1803).

If you use a Roaming User Profile and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call the local office at (469) 299-9005 or schedule an appointment at www.friscocomputerrepairservice.com.

Passwords in Windows are changing

Microsoft has published a draft security revision for Windows 10 version 1903 (May 2019 Update) that changes security requirements for Windows 10 desktop users and Windows Server 2016 / Windows Server 2019 (read the new draft at https://blogs.technet.microsoft.com/secguide/2019/04/24/security-baseline-draft-for-windows-10-v1903-and-windows-server-v1903/ ).

The biggest change in the draft security revision is that Microsoft is dropping the password expiration policy. Previously, Microsoft had set the default password expiration period at 90 days.

Microsoft explained the purpose behind changing the password expiration policies in the draft security revision:


When humans pick their own passwords, too often they are easy to guess or predict. When humans are assigned or forced to create passwords that are hard to remember, too often they’ll write them down where others can see them. When humans are forced to change their passwords, too often they’ll make a small and predictable alteration to their existing passwords, and/or forget their new passwords.

Microsoft TechNet

Which makes perfect sense. The purpose of password expiration policies are to force password changes assuming that someone’s password will frequently be compromised. If a password never gets compromised, there is no need to change the password regularly.

There are a handful of other important changes coming in the May 2019 Update of Windows 10. Some of the more notable changes are:

  • Removing multicast name resolution
  • Removing Data Execution Prevention for Windows Explorer
  • Removing Heap termination on corruption
  • Limiting NetBT NodeType to P-node
  • Creating a svchost.exe mitigation policy
  • Removing BitLocker drive encryption ciphers
  • Removing built-in Windows admin account
  • Removing built-in Windows guest account
  • Adding Kerberos authentication audit settings

If you are having security problems or any other issue with your Windows 10 computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service, if you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.