Tag Archives: Windows 10

Realtek Driver Won’t Work on Windows 10 – Here’s a Fix

If you use Realtek Bluetooth drivers, you may be having issues with updating your Windows 10 operating system. That itself is due to the safeguard hold that was put into place in May of 2019 by Microsoft because of outdated driver versions. Microsoft states, “You will need to update to driver version 1.5.1012 or later to remove this safeguard hold. Any earlier version of the driver is affected by this issue.”

On November 15th, however, Microsoft removed the hold with affected versions, according to their statement on Microsoft Docs. And you can install Windows 10 after updating the Realtek Bluetooth drivers. This process can take up to 48 hours, so don’t be discouraged if you’re not able to install right away.

If you need to download and install the drivers manually to disable the compatibility hold, here’s the step-by-step process:

• Download both of the Realtek Bluetooth radio drivers to your preferred folder: Driver 1Driver 2Note: We recommend downloading them to your Documents folder.
• Open File Explorer. If there is no file explorer icon in the task bar, select the search box and enter file explorer and select it.
• Within File Explorer, go the the Documents folder or the folder you downloaded the drivers to.
• Find and double click or double tap on the file named 068de0d6-6ac2-473a-8cbd-bd449cd5c97c_942eec5828662eecc6b98cc2706658bf2433717c.cab
• Select CTRL+a on the keyboard. This should select all of the files
• Right click or long press on any of the files and select Extract.
• Select the New folder button and rename it Realtek Bluetooth.
• Select the Extract button.
• In File Explorer, select the back  button to go to the location you downloaded the drivers into.
• Find and double click or double tap on the file named f2748416-7753-49c6-9185-56f4986f490b_e98e0d664b7e874011b8e3752046ca61f3475295.cab
• Select CTRL+a on the keyboard. This should select all of the files
• Right click or long press on any of the files and select Extract.
• If you are in the folder named Realtek Bluetooth, then select the New folder button and type Realtek Bluetooth 2.
• Select the Extract button.
• In the search box on the taskbar, enter device manager, then select Device Manager.
• Find Bluetooth and expand it.
• Find the Realtek device and right-click or long press on it.
• Select Update Driver from the context menu.
• Select the Browse my computer for driver software button.
• It should default to your Documents folder, if this is where you saved the drivers then just select the Next button. If you did not save the drivers to your Documents folder, select the Browse button and find the folder you downloaded the drivers to and select OK.
• It should now find the updated drivers and install them. Wait for this to complete and select Close.

Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

PowerToys is One of Microsoft’s Coolest Tools

Yesterday, Brandon LeBlanc from Windows Insider Program announced a new release of PowerToys v0.12.

If you’ve never heard of PowerToys, LeBlanc states that, “it’s a set of utilities for power users to tune and streamline their Windows experience for greater productivity.” Apparently PowerToys was revamped from Windows 95 and is specifically for Windows 10 on GitHub.

Microsoft received lots of feedback from the Windows Insiders for this particular feature and seem to be eager to see how it all pans out for the public.

One certain PowerToy is the PowerRename. This allows you to group a handful of files and rename them in a short amount of time.

Power Rename Gif Source: blog.windows.com

LeBlanc finishes the blog post with two more utilities, FancyZones and Dark Mode Support. He states, “The next big improvement is with FancyZones, a window manager that’s designed to make it easy to arrange and snap windows into efficient layouts for your workflow. We made the editor multi-monitor aware, targeted globalization bugs, and corrected other high priority issues. Lastly, we’ve started to add in support for Dark Mode where appropriate.”

I can definitely see businesses applying these utilizations to their workload. You’re able to choose your layout and adjust according to what works best for you. It just makes things easier.

Source: github.com/microsoft/PowerToys

If you’d like to install PowerToys, head over to GitHub and download the PowerToysSetup.msi installer.

For help updating, restoring or dealing with any Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Security Patch Sent to Wrong Windows 10 Version

Windows slipped up a little again this week. Microsoft released an update that included an improvement to Windows Autopilot devices. However it was sent to the wrong version.

According to Chris Merriman, an associate editor at the INQUIRER:

For anyone that doesn’t know, Autopilot is a system from the company’s InTune imprint, used to roll out Windows in a business environment. If you’re not in a business environment, and at the IT admin end, you’re usually never going to see it. In fact, according to the notes for the patch:

“Windows Autopilot update is not installed on Windows 10 Pro or a later version when the device is not registered or configured for Windows Autopilot deployment. Windows Autopilot update is never offered to Windows 10 Home.”

Thing is, it was. In fact, it was sent to Home devices and Pro devices that weren’t registered for Autopilot.

The issue has apparently been found and dealt with, but it is urged that you don’t install it unless it’s necessary – which it probably isn’t.

Microsoft Docs says this in regarding adding devices:

“Before deploying a device using Windows Autopilot, the device must be registered with the Windows Autopilot deployment service. Ideally, this would be performed by the OEM, reseller, or distributor from which the devices were purchased, but this can also be done by the organization by collecting the hardware identity and uploading it manually.

If an existing device is already running Windows 10 version 1703 or later and enrolled in an MDM service such an Intune, that MDM service can ask the device for the hardware ID (also known as a hardware hash). Once it has that, it can automatically register the device with Windows Autopilot.

For instructions on how to do this with Microsoft Intune, see Create an Autopilot deployment profile documentation describing the “Convert all targeted devices to Autopilot” setting.

For help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Start Menu and Bug Fixes in New Windows Update

With software problems comes updates to alleviate those problems. Earlier today, Microsoft released a cumulative update available to all Windows 10 users. This update, called KB4522355 (OS Build 18362.449) has a variety of fixes, including the Start Menu problem that several users encountered, according to Microsoft Support:

  • “Updates an issue that prevents Microsoft Narrator from working in certain touch mode scenarios.
  • Updates an issue that starts assistive technology (AT) (such as Microsoft Narrator, Magnifier, or NVDA) after signing in when you’ve configured it to start before signing in. 
  • Updates an issue that causes Magnifier to stop working in certain scenarios, and you have to restart it manually. 
  • Updates an issue that causes Microsoft Narrator to stop working in the middle of a session in certain scenarios. 
  • Updates an issue that might prevent a scroll bar from being selected. 
  • Updates an issue that allows a device to go to Sleep (S3) even if you configure the device to never sleep. 
  • Updates an issue that prevents you from shrinking a window in some cases.
  • Updates an issue that prevents you from connecting to a virtual private network (VPN).
  • Updates an issue that causes screen flickering or is slow to display the screen when you show application thumbnails on a monitor that has high dots per inch (DPI).
  • Updates an issue that causes the tile for the Photos app to appear larger than expected in the Start menu under certain conditions. 
  • Updates an issue that causes the system to stop responding at the sign-in screen.
  • Updates an issue that might cause a black screen to appear the first time you sign in after installing a feature or quality update.
  • Updates an issue that causes the Start menu, the Cortana Search bar, Tray icons, or Microsoft Edge to stop responding in certain scenarios after installing a monthly update.
  • Addresses an issue with the behavior of the Origin HTTP header when you use Internet Explorer to make cross-origin resource sharing (CORS) requests to redirect resources in internal subnets. 
  • Addresses an issue that prevents Microsoft Narrator from working in certain touch mode scenarios. 
  • Addresses an issue with syncing settings from the Accounts page when the “Continue experiences on this device” Group Policy is disabled. 
  • Addresses an issue that starts assistive technology (AT) (such as Microsoft Narrator, Magnifier, or NVDA) after signing in when the Ease of Access Center setting requires AT to start before signing in. 
  • Addresses an error message that appears when you open an app after enabling NT Virtual DOS Machine (NTVDM) and the legacy console mode. The error message is, “OACClearArry: Cannot connect to Trace32 OLE Automation server. Error code: -2147483645.” 
  • Addresses an issue that causes Magnifier to stop working in certain scenarios, and the user must restart it manually. 
  • Updates time zone information for Norfolk Island, Australia. 
  • Updates time zone information for the Fiji Islands. 
  • Addresses an issue that causes Microsoft Narrator to stop working in the middle of a user session in certain scenarios. 
  • Addresses an issue that fails to set the default Command Prompt window color when you use the color command without a parameter. 
  • Addresses an issue that causes the Microsoft Windows Search Indexer (searchindexer.exe) to add or repair required access control lists (ACLs) without checking if ACLs exist. 
  • Addresses an issue in which controls in Win32 applications intermittently fail to render correctly when started from a logoff script using the “Run shutdown scripts visible” policy.
  • Addresses an issue in which installing many fonts in the system causes applications to stop responding. 
  • Addresses an issue with high CPU usage in Desktop Window Manager (dwm.exe) when you disconnect from a Remote Desktop Protocol (RDP) session. 
  • Addresses an issue that might prevent a scroll bar from being selected when an ActiveX control implements the CScrollView class. This occurs if you move the Internet Explorer window, which then moves the scroll bar to the left. 
  • Addresses an issue that allows the system to go to Sleep (S3) after two minutes of inactivity even if you configure the sleep timer to never sleep. 
  • Addresses an issue that prevents users from reducing the size of a window in some cases. 
  • Addresses an issue that causes Microsoft SharePoint file names to appear incorrectly in the Quick access and Recent items folders. 
  • Addresses an issue that prevents you from establishing virtual private network (VPN) connections. 
  • Addresses an issue that causes screen flickering or is slow to display the screen when you show application thumbnails on high dots per inch (DPI) monitors. 
  • Addresses an issue with incorrect permissions on a user’s class registry keys that prevents users from opening files, links, and applications. 
  • Addresses an issue that causes the tile for the Photos app to appear larger than expected in the Start menu under certain conditions. 
  • Addresses an issue that causes the system to stop responding at the sign-in screen. 
  • Addresses an issue with the multifactor unlock policy of Windows Hello for Business, which fails to show the default sign-in option on Windows 10 devices. 
  • Addresses an issue that causes Windows Search to close unexpectedly when a Group Policy applies sub-groups to the Start menu layout. 
  • Addresses an issue that prevents you from retrieving the correct Dynamic Host Configuration Protocol (DHCP) information by setting the DHCP LeaseTerminatesTime and LeaseObatinedTime parameters to the correct format.
  • Addresses an issue with diagnostic data processing when a device has the Diagnostic data setting enabled and set to Basic. 
  • Addresses an issue that prevents Internet Explorer from opening when Microsoft User Experience Virtualization (UE-V) is being used to roam many favorites. 
  • Addresses an issue that improves the reliability of the UE-V AppMonitor. 
  • Addresses an issue in which Microsoft AppLocker might prevent an application from running or log a false positive error instead of running the application. 
  • Addresses an issue that prevents netdom.exe from displaying the new ticket-granting ticket (TGT) delegation bit for the display or query mode. 
  • Addresses an issue that might cause Direct Access servers to use a large amount of non-paged pool memory (pooltag: NDnd). 
  • Addresses an issue with AppContainer firewall rules that leak when guest users or mandatory user profile users sign in and sign out from Windows Server. 
  • Addresses an issue that prevents the Unified Write Filter (UWF) servicing mode of Windows Update from working with the Windows Server Update Services (WSUS) server. 
  • Addresses an issue that causes all Transmission Control Protocol (TCP) dynamic ports to be consumed. As a result, network communications will fail for any protocol or operation using dynamic ports. 
  • Addresses an issue with applications and scripts that call the NetQueryDisplayInformation API or the WinNT provider equivalent. They might fail to return results after the first page of data, often 50 or 100 entries. When requesting additional pages, you might receive the error, “1359: an internal error occurred.” 
  • Addresses an issue that disrupts window ordering after tooltips appear in the RemoteApp window. 
  • Improves an access control list (ACL) check for Known Folders to prevent a black screen that appears the first time a user signs in after installing a feature or quality update. 
  • Addresses an issue with evaluating the compatibility status of the Windows ecosystem to help ensure application and device compatibility for all updates to Windows. 
  • Addresses issue with Autopilot self-deploying mode and White glove deployments.
  • Addresses an issue in which the pszTargetName parameter was set incorrectly in the InitializeSecurityContext() API.
  • Addresses an issue that causes the Start menu, the Cortana Search bar, Tray icons, or Microsoft Edge to stop responding in certain scenarios after installing a monthly update.”

If you ever have an issue with any Windows 10 updates, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.

Windows November Update Now in Fast Ring

Just a few weeks left until the new Windows 10 November update comes out, and now the Windows Insiders are testing it in the Fast Ring. Update 20H1 build 19008 remedies were shared on the Windows Insiders Blog. These pre-released builds sometimes contains bugs and Insiders can submit feedback.

Brandon LeBlanc, Senior Program Manager of the Windows Insiders program shared a bulletined list of fixes and known issues:

“General changes, improvements, and fixes for PC

  • For Insiders that were experiencing their PCs getting stuck on restart and shutdown on Builds 18999-19002: A fix for this was included with the update to Build 19002.1002, but in case you didn’t see it, including a note here too. If you didn’t install Build 19002.1002, you may need to use the workaround in order to upgrade to this build.
  • We fixed an issue where, when optional updates were available, Insiders with the Settings header might see the Windows Update indicator in a warning state, although the main page of Windows Update Settings showed that everything is up to date.
  • We fixed an issue resulting in sometimes not being able to bring Settings back up after minimizing the window.
  • We’ve done some work to improve the launch speed of the taskbar jump lists.
  • We fixed an issue resulting in the Program Compatibility Assistant popping up for some Insiders
  • We fixed an issue resulting in Windows Hello unexpectedly showing an error message periodically saying “Can’t turn camera on” on recent builds.
  • We cleaned up some UI in the Mouse pointer settings in Ease of Access.
  • We fixed a bug in Narrator where Narrator was not reading link text in the proper language in the Chrome Browser.

Known issues

  • BattlEye and Microsoft have found incompatibility issues due to changes in the operating system between some Insider Preview builds and certain versions of BattlEye anti-cheat software. To safeguard Insiders who might have these versions installed on their PC, we have applied a compatibility hold on these devices from being offered affected builds of Windows Insider Preview. See this article for details.
  • We’re investigating an issue where initiating “Reset this PC” with the cloud download option isn’t working on this build or the previous one when started from Windows RE.
  • We’ve heard that Settings still isn’t available outside of launching via the URI (ms-settings:) for some Insiders and are investigating.
  • When using dark theme, the hardware keyboard text prediction candidate window is unreadable due to black text on a dark grey background.
  • Bluetooth devices may not reconnect as expected after closing the device lid for certain devices. We’re working on a fix, but in the meantime, you can toggle Bluetooth off and back on in the Settings app or reboot the device and that should resolve the issue.
  • Some Insiders are still reporting that after successfully updating to a new build, the Windows Update Settings page may show the same build needs to install. You can verify the build was successfully installed by checking the build number in the corner of the screen or going to Win + R, typing winver, and confirming the build number. We’re investigating this issue.
  • Some Insiders are still reporting that when viewing Optional drivers in the new section on the Windows Update page, there may be older drivers showing as available for download. If accepted, they will attempt to install and fail to do so. We’re investigating this issue.”

If you have any operating system update issues, or have any questions, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Lakewood Computer Repair Service, if you need computer repair in Lakewood, CO please call or text the local office at (720) 441-6460.

Windows 10 Allows Sharing with Nearby Devices

One handy feature that Windows 10 includes sharing pictures, documents, and other attachments with nearby devices. This can be arranged by using bluetooth, which is a requirement and running version 1803 or later of Windows 10.

Here’s how to get there:
  • Start Menu
  • Settings
  • System
  • Shared Experiences
  • Turn on toggle of Share across devices
  • You can choose either My devices only or Everyone nearby

To share a file, simply open File Explorer, right click on your chosen file, and scroll to Share. The Share box will come up and will show you if any devices nearby.

Please note that Nearby Sharing will only operate within computers you have signed into with the same Microsoft account if you choose My devices only.

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

How To: Windows 10 System Restore

When computer software issues arise, such as the latest OS debacle KB4520062 breaking the Windows Defender Advanced Threat Protection, some users have explained uninstalling or using system restore to help alleviate the problem. Andre Da Costa, an article author, posted an easy and effective way on how to do a system restore on your Windows 10 OS on the Microsoft Community Board.

“Easy Guides are intended to make it easy for users to follow instructions regarding basic tasks in Windows 10,” He states. “Guides are a single info-graphic that you can follow from beginning to end.”

Here’s Andre’s simple breakdown on how to format and construct a System Restore:
  • Press Windows key + R
  • Type: rstrui.exe
  • Hit Enter
  • Click the: ‘system protection’ link
  • Click ‘Configure’
  • Select the ‘Turn on system protection’ radio box.
  • Use the slider to adjust the amount of space you want to allocate to system restore
  • Click Apply then OK
  • Click ‘Create’
  • Enter a name for your system restore point then click ‘Create’
  • Wait while your first system restore point is created.
  • Click ‘Close’ then ‘OK’

He also shares how to complete a system restore by opening up the rstrui.exe program, which opens up the settings. Just choose the restore point and confirm.

Remember that System Restore does require a restart of your computer, so Microsoft urges you to save any necessary open files and close out of any programs you have on your desktop.

For help updating, restoring or dealing with any Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

How To Turn on Dynamic Lock

Windows 10 includes such a nifty little feature to help those who are somewhat forgetful when it comes to locking their home screen.

The feature, called Dynamic Lock, automatically locks your device or PC when your bluetooth (which needs to be connected with your computer) is out of range. Here’s how to enable this helpful feature:

  • Start Menu
  • Settings
  • Accounts
  • Sign-in Options
  • Dynamic Lock
  • Check box “Allow Windows to automatically lock your device when you’re away”

No Bluetooth? No problem!

If you’d rather not deal with bluetooth, you can still lock your screen automatically and have it put to a screen saver:

  • Start Menu
  • Type Change screen saver
  • Scroll to Blank
  • Choose allotted time for Screen Saver
  • Check box “On resume, display logon screen”
  • Click Apply, then OK

If you need assistance with Windows 10, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960 or schedule an appointment at www.scottsdalecomputerrepairservice.net.

How To Turn on Windows 10 Night Light

When you lay awake at night, one thing we habitually snag to avoid boredom are our devices. But this in turn ruins our sleep habit with the blue light. Windows 10 has a practical feature, called Night Light, which removes blue light and displays a warmer screen.

To enable Night Light:
  • Start Menu
  • Settings
  • System
  • Display
  • turn on the switch under Night Light

You can use the Night light settings, which display options of the strength of Night Light, along with scheduling. Window Support adds that, “Night light isn’t available if your device uses certain drivers (DisplayLink or Basic Display).”

If you are needing help with Windows 10 issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service, if you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Security Warning, Microsoft Says Not to Update

Just days after the October 15th cumulative update for Windows 10, Microsoft urged users not to install the update.

KB4520062 (OS Build 17763.832) was available to install on Tuesday, and added bug fixes and improvements. But the Windows Support blog post pertaining to the update shared a security concern with it on Thursday. This certain issue seems to only affect businesses who heavily rely on the Microsoft Defender ATP.

0xc0000409 Error

They stated, “After installing this update, the Microsoft Defender Advanced Threat Protection (ATP) service might stop running and might fail to send reporting data. You might also receive a 0xc0000409 error in Event Viewer in MsSense.exe. At this time, we suggest that devices in an affected environment do not install this update.We are working on a resolution and estimate a solution will be available in mid-November 2019.”

This certain issue seems to only affect businesses who heavily rely on the Microsoft Defender ATP. Windows Support is quick to encourage users that before installing updates, they install the latest servicing stack update for their OS beforehand. The SSU minimizes possible update issues, while enhancing “the reliability of the update process”.

If you are needing help with Windows 10, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service, if you need computer repair in Plano, TX please call the local office at (469) 299-9005.