Category Archives: Computer Repair

Southwest Airlines

Southwest Airlines changes $8 internet prices

Southwest Airlines has recently announced a change in its in-flight internet pricing model, shifting from an $8 daily internet fee to an $8 per flight segment internet access fee. This decision has sparked conversation and interest from consumers, as they consider how this change may impact their travel experience and budget. We will explore the reasons behind this shift and analyze its potential effects on Southwest and its passengers.

The primary reason behind this change is to align with Southwest’s business model of keeping costs low while offering reliable services. Southwest has not made much public statements about this change but we were able to review and confirm this internal Southwest Airlines company communication:


To support the current and upcoming WiFi enhancements, Southwest is implementing a new internet pricing model. Effective Tuesday, February 21, internet will remain $8 but will be purchased per-leg (being introduced as “Takeoff to Landing”). We will no longer offer an $8 DayPass for internet.

The new per-leg model, entitled $8 Internet

  • Supports the introduction of Viasat and allows us to use two vendors without integrating the two payment systems.
  • Provides an experience with which Customers are familiar, as most other airlines follow a per-leg internet pricing model.
  • Impacts a small subset of Customers due to our robust network of nonstop flights and a small percentage of internet Customers choosing to use paid internet across connecting flights.



The old pricing model of $8 daily internet fee did not generate enough revenue for the airline to justify the expense of providing this service on all flights. This pricing model also meant that passengers who were traveling on connecting flights did not have to pay the daily fee multiple times, reducing their overall travel expenses. By changing the pricing model to $8 per flight segment, Southwest can now offer in-flight internet access to all passengers while ensuring that the cost of providing the service is covered. This pricing model also ensures that passengers who are connecting on multiple flights are not penalized for using the service.

Another benefit of this new pricing model is that it aligns with Southwest’s “transparency” philosophy. By breaking down the internet fee to a per-flight segment basis, passengers can easily understand the cost associated with using the service. This move by Southwest is consistent with their overall strategy of providing straightforward and transparent pricing, which has been a key factor in the airline’s success.

While this change may seem like a small adjustment, it could potentially have a significant impact on Southwest’s bottom line. With in-flight internet access becoming increasingly important to travelers, offering this service can be a competitive advantage for airlines. By making in-flight internet more affordable, Southwest is making their service more appealing to passengers who are looking for a cost-effective way to stay connected while in the air. This move may also attract more business travelers, who often need to stay connected during their flights.

However, there are potential downsides to this change as well. One of the main concerns is that by charging per flight segment, passengers who are taking longer flights or multiple flights may end up paying more than they would have with the daily fee. For example, a passenger taking a flight with two segments would end up paying $16 for internet access, while they would have paid $8 under the old pricing model. This increase in cost may deter some passengers from using the service, particularly if they are traveling on a tight budget.

Another potential downside is that this change may create confusion among passengers who are not familiar with the new pricing model. The daily fee was a simple and straightforward pricing model that was easy for passengers to understand. The new pricing model of $8 per flight segment may require more explanation and could lead to confusion, particularly among infrequent travelers.

Southwest Airline’s decision to change its in-flight internet pricing model from a daily fee to a per flight segment fee is a strategic move that aligns with the airline’s business model and overall philosophy of transparency. While this change may create confusion and may increase costs for some passengers, it has the potential to attract more passengers who are looking for a cost-effective way to stay connected while traveling. Overall, this change reflects Southwest’s commitment to providing affordable and reliable services to their passengers while maintaining their competitive advantage in the airline industry.


If have internet or any connectivity issues, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer repair company with offices in many major cities. This blog post was brought to you by our staff at the Dallas Computer Repair Service. If you need computer repair in Dallas, TX please call or text the local office at (469) 2999005.

Upgrade to Windows 11 now or wait longer?

Windows 11 is the latest operating system from Microsoft, set to be released in 2022. This updated version of Windows is highly anticipated by the millions of users around the world who have been eagerly waiting for it. In this article, we will take a closer look at Windows 11 and what it has to offer.

First and foremost, Windows 11 is designed to be more intuitive and user-friendly than its predecessors. This is achieved through a new, modern design that is both aesthetically pleasing and functional. The start menu has been completely overhauled, making it easier to access your most frequently used apps and settings. In addition, Windows 11 will have new customization options, allowing you to personalize the look and feel of your device to suit your style.

One of the key features of Windows 11 is its improved performance. Microsoft has optimized the operating system to run faster and more efficiently on a wide range of devices, including both traditional desktops and laptops, as well as newer devices like 2-in-1s and tablets. The company has also made improvements to the battery life of devices running Windows 11, making it easier to stay productive on the go.

Another major addition to Windows 11 is the integration of virtual and augmented reality technologies. The operating system will support both AR and VR, allowing users to experience new levels of immersion and interactivity. Microsoft has also made it easier to access and use these technologies, with new tools and apps that are specifically designed for VR and AR experiences.

Windows 11 will also bring a number of new security features to keep your device and personal information safe. Microsoft has made improvements to the operating system’s existing security measures, as well as adding new ones. For example, Windows 11 will have built-in antivirus software, a new firewall, and improved encryption to protect your data.

Another major change in Windows 11 is the new Microsoft Store, which will be more than just an app store. The new Microsoft Store will be a central hub for all of your digital content, including apps, games, movies, and more. You will be able to purchase, download, and manage all of your digital content from a single location, making it easier to find what you need and keep your content organized.

In addition to the new features mentioned above, Windows 11 will also have a number of other improvements, including better support for touchscreens, improved multi-tasking capabilities, and new accessibility features to make the operating system more accessible to users with disabilities.

One of the most exciting aspects of Windows 11 is its compatibility with a wide range of devices. Microsoft has designed the operating system to run on both new and older devices, making it accessible to a large number of users. In addition, Windows 11 will be available on a wide range of devices, including desktops, laptops, 2-in-1s, tablets, and even smartphones.

Finally, it is important to note that Windows 11 will be a free upgrade for many users. Microsoft has announced that the operating system will be free for users who currently have Windows 10 installed on their devices. This means that millions of users around the world will be able to upgrade to Windows 11 without having to pay anything.

In conclusion, Windows 11 is shaping up to be a major update to the Windows operating system. With its new features, improved performance, and increased accessibility, Windows 11 promises to offer users a better and more efficient experience. Whether you are a traditional desktop user, or you are looking for a more mobile solution, Windows 11 has something to offer for everyone.


If have an issue with any version of Windows, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer repair company with offices in many major cities. This blog post was brought to you by our staff at the Tampa Computer Repair Service. If you need computer repair in Tampa, FL please call or text the local office at (813) 400-2865.

Remote Desktop Not Working? Here May Be Why (KB5019980)

Microsoft acknowledged many problems with Windows 11 recently, including that the Remote Desktop software may not be working properly.

What is Remote Desktop?

After installing a program called “Remote Desktop,” it’s easy to establish connections with other computers. It’s a convenient way to transfer data or offer technical support from one computer to another.

In the beginning, setup is required. Your computer must be running Windows 10 version 16299.0 or later.

Users may experience error messages when using Remote Desktop. Microsoft will soon release a fix. Be on the look out for it.


If you ever have an issue with any Windows OS tools, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Atlanta Computer Repair Service. If you need computer repair in Atlanta, GA please call or text the local office at (678) 695-8120.

3 New Security Features Announced by Apple

Today, Apple anApple has been working hard to give users with more advanced methods of data protection, and the company recently announced the release of three new security features.

  • iMessage Contact Key Verification
  • Security Keys for Apple ID
  • Advanced Data Protection for iCloud

Learn more about these tools on the Apple website.


For help with computer issues, call us at 1-800-620-5285. Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Oro Valley Computer Repair Service. If you need computer repair in Oro Valley, AZ, please call the local office at (520) 526-9940.

New Feature for AirTags

Apple is currently working on an additional feature on Find My to allow AirTags to “chirp”. This is a small, but important accessory to their product.

According to sources from 9to5Mac, AirTag and a few other third-party devices allow you to “ping” an accessory with a sound. With this revision, the same function will be available on AirTag and other “Find My” trackers.

This is only in beta mode on macOS Ventura for now, but should be available soon.


If you have any Apple inquiries, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Thornton Computer Repair Service. If you need computer repair in Thornton, CO please call or text the local office at (720) 441-6460.

The New OOBE on Windows 10

On November 30, 2022, Microsoft released an out-of-band update for Windows 10 with the intention of improving the experience of performing a fresh installation of versions 2004, 21H2, 21H1, and 22H2.

It enables Windows 11 to run on devices that are suitable and is known as an out of the box experience. This one can be accessible again after an OOBE update has been installed, but only then.

Following the installation of the KB5020683 update, the OOBE displays will become available.


If you’re needing help with updating issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Boulder Computer Repair Service. If you need computer repair in Boulder, CO please call or text the local office at (720) 441-6460.

What is System Restore?

System Restore is a useful Windows feature that allows you to restore any changes made to your computer’s settings to a previous save point.

As a result, if a computer has system-related issues, the System Restore feature will use the restore point to revert to those settings from the current one. To use this feature, you must first establish a System Restore point.

The capability known as System Restore is no longer present in Windows 10 and is not enabled by default. As a result, it must be manually activated in order to function.


If you are having computer-related issues, please give us a call at 1-800-620-5285. Karls Technology is a nationwide computer service company with offices in many major cities. This blog post is brought to you by our staff at the Plano Computer Repair Service. If you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Testing Memory on Windows OS

Memory can be tested in a variety of various ways depending on the situation.

RAM, which stands for random access memory, is the type of memory that your computer draws from in order to complete the work at hand while it processes current data. If you are having troubles with your computer, you should check the RAM first.

To examine it, use the software launcher to navigate to “Windows Memory Diagnostic” and click on that. It is necessary to click on the “Restart now” option.

When Windows has successfully completed the test, the operating system will immediately restart itself. After the computer has been restarted, it will inform you that the findings are on their way to being completed.


If you ever have an issue with any Windows OS tools, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Atlanta Computer Repair Service. If you need computer repair in Atlanta, GA please call or text the local office at (678) 695-8120.

‘What is my IP address’ on Mac

Internet Protocol (IP) addresses are needed for computers including desktops, portable devices, and hosts to communicate with one another via the network. It is important to know where to find the IP address, if it’s needed for any future issues.

If you’re needing to find your IP address on your Mac, look no further. There are a couple ways you can do this, and they are quite simple:

  • To learn what your public IP address is, just type “what is my IP address” into your browser.
  • Privacy settings may be accessed through System Settings > Wifi. Once there, click on Details button next to the utilized Wifi. It will show the IP address and Router address.

For help updating, restoring, or dealing with any computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Pembroke Pines Computer Repair Service. If you need computer repair in Pembroke, FL please call or text the local office at (754) 241-1655.

Upcoming VPN Feature on Windows 11

As of Windows 11, a message may soon appear in the system tray when you are connected to a VPN, allowing you to confirm that you are connected if you prefer anonymous browsing.

Virtual Private Networks (VPNs) make it possible to surf the Internet without being traced. Unfortunately for companies, this location-insensitive technology is useless to them because they cannot monitor their customers’ online activities.

A virtual private network (VPN) is accessible and inexpensive. Some users of Windows 11 “Dev” version 25247 say that a new hidden feature is triggered when a VPN connection is made, causing a little shield icon to appear on top of the Network system tray icon. For the time being, only Windows Insiders can access it.

It’s not known when this feature will be usable. Keep a look out.


For help with VPN’s, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Aurora Computer Repair Service. If you need computer repair in Aurora, CO, please call the local office at (720) 441-6460.