Tag Archives: update

Start Menu and Bug Fixes in New Windows Update

With software problems comes updates to alleviate those problems. Earlier today, Microsoft released a cumulative update available to all Windows 10 users. This update, called KB4522355 (OS Build 18362.449) has a variety of fixes, including the Start Menu problem that several users encountered, according to Microsoft Support:

  • “Updates an issue that prevents Microsoft Narrator from working in certain touch mode scenarios.
  • Updates an issue that starts assistive technology (AT) (such as Microsoft Narrator, Magnifier, or NVDA) after signing in when you’ve configured it to start before signing in. 
  • Updates an issue that causes Magnifier to stop working in certain scenarios, and you have to restart it manually. 
  • Updates an issue that causes Microsoft Narrator to stop working in the middle of a session in certain scenarios. 
  • Updates an issue that might prevent a scroll bar from being selected. 
  • Updates an issue that allows a device to go to Sleep (S3) even if you configure the device to never sleep. 
  • Updates an issue that prevents you from shrinking a window in some cases.
  • Updates an issue that prevents you from connecting to a virtual private network (VPN).
  • Updates an issue that causes screen flickering or is slow to display the screen when you show application thumbnails on a monitor that has high dots per inch (DPI).
  • Updates an issue that causes the tile for the Photos app to appear larger than expected in the Start menu under certain conditions. 
  • Updates an issue that causes the system to stop responding at the sign-in screen.
  • Updates an issue that might cause a black screen to appear the first time you sign in after installing a feature or quality update.
  • Updates an issue that causes the Start menu, the Cortana Search bar, Tray icons, or Microsoft Edge to stop responding in certain scenarios after installing a monthly update.
  • Addresses an issue with the behavior of the Origin HTTP header when you use Internet Explorer to make cross-origin resource sharing (CORS) requests to redirect resources in internal subnets. 
  • Addresses an issue that prevents Microsoft Narrator from working in certain touch mode scenarios. 
  • Addresses an issue with syncing settings from the Accounts page when the “Continue experiences on this device” Group Policy is disabled. 
  • Addresses an issue that starts assistive technology (AT) (such as Microsoft Narrator, Magnifier, or NVDA) after signing in when the Ease of Access Center setting requires AT to start before signing in. 
  • Addresses an error message that appears when you open an app after enabling NT Virtual DOS Machine (NTVDM) and the legacy console mode. The error message is, “OACClearArry: Cannot connect to Trace32 OLE Automation server. Error code: -2147483645.” 
  • Addresses an issue that causes Magnifier to stop working in certain scenarios, and the user must restart it manually. 
  • Updates time zone information for Norfolk Island, Australia. 
  • Updates time zone information for the Fiji Islands. 
  • Addresses an issue that causes Microsoft Narrator to stop working in the middle of a user session in certain scenarios. 
  • Addresses an issue that fails to set the default Command Prompt window color when you use the color command without a parameter. 
  • Addresses an issue that causes the Microsoft Windows Search Indexer (searchindexer.exe) to add or repair required access control lists (ACLs) without checking if ACLs exist. 
  • Addresses an issue in which controls in Win32 applications intermittently fail to render correctly when started from a logoff script using the “Run shutdown scripts visible” policy.
  • Addresses an issue in which installing many fonts in the system causes applications to stop responding. 
  • Addresses an issue with high CPU usage in Desktop Window Manager (dwm.exe) when you disconnect from a Remote Desktop Protocol (RDP) session. 
  • Addresses an issue that might prevent a scroll bar from being selected when an ActiveX control implements the CScrollView class. This occurs if you move the Internet Explorer window, which then moves the scroll bar to the left. 
  • Addresses an issue that allows the system to go to Sleep (S3) after two minutes of inactivity even if you configure the sleep timer to never sleep. 
  • Addresses an issue that prevents users from reducing the size of a window in some cases. 
  • Addresses an issue that causes Microsoft SharePoint file names to appear incorrectly in the Quick access and Recent items folders. 
  • Addresses an issue that prevents you from establishing virtual private network (VPN) connections. 
  • Addresses an issue that causes screen flickering or is slow to display the screen when you show application thumbnails on high dots per inch (DPI) monitors. 
  • Addresses an issue with incorrect permissions on a user’s class registry keys that prevents users from opening files, links, and applications. 
  • Addresses an issue that causes the tile for the Photos app to appear larger than expected in the Start menu under certain conditions. 
  • Addresses an issue that causes the system to stop responding at the sign-in screen. 
  • Addresses an issue with the multifactor unlock policy of Windows Hello for Business, which fails to show the default sign-in option on Windows 10 devices. 
  • Addresses an issue that causes Windows Search to close unexpectedly when a Group Policy applies sub-groups to the Start menu layout. 
  • Addresses an issue that prevents you from retrieving the correct Dynamic Host Configuration Protocol (DHCP) information by setting the DHCP LeaseTerminatesTime and LeaseObatinedTime parameters to the correct format.
  • Addresses an issue with diagnostic data processing when a device has the Diagnostic data setting enabled and set to Basic. 
  • Addresses an issue that prevents Internet Explorer from opening when Microsoft User Experience Virtualization (UE-V) is being used to roam many favorites. 
  • Addresses an issue that improves the reliability of the UE-V AppMonitor. 
  • Addresses an issue in which Microsoft AppLocker might prevent an application from running or log a false positive error instead of running the application. 
  • Addresses an issue that prevents netdom.exe from displaying the new ticket-granting ticket (TGT) delegation bit for the display or query mode. 
  • Addresses an issue that might cause Direct Access servers to use a large amount of non-paged pool memory (pooltag: NDnd). 
  • Addresses an issue with AppContainer firewall rules that leak when guest users or mandatory user profile users sign in and sign out from Windows Server. 
  • Addresses an issue that prevents the Unified Write Filter (UWF) servicing mode of Windows Update from working with the Windows Server Update Services (WSUS) server. 
  • Addresses an issue that causes all Transmission Control Protocol (TCP) dynamic ports to be consumed. As a result, network communications will fail for any protocol or operation using dynamic ports. 
  • Addresses an issue with applications and scripts that call the NetQueryDisplayInformation API or the WinNT provider equivalent. They might fail to return results after the first page of data, often 50 or 100 entries. When requesting additional pages, you might receive the error, “1359: an internal error occurred.” 
  • Addresses an issue that disrupts window ordering after tooltips appear in the RemoteApp window. 
  • Improves an access control list (ACL) check for Known Folders to prevent a black screen that appears the first time a user signs in after installing a feature or quality update. 
  • Addresses an issue with evaluating the compatibility status of the Windows ecosystem to help ensure application and device compatibility for all updates to Windows. 
  • Addresses issue with Autopilot self-deploying mode and White glove deployments.
  • Addresses an issue in which the pszTargetName parameter was set incorrectly in the InitializeSecurityContext() API.
  • Addresses an issue that causes the Start menu, the Cortana Search bar, Tray icons, or Microsoft Edge to stop responding in certain scenarios after installing a monthly update.”

If you ever have an issue with any Windows 10 updates, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.

Start Menu Issues Still Linger

Over the past few weeks, Windows 10 users complained of both printer and Start Menu issues from the Windows Community Board. And while some users are resolving the issues by uninstalling the update all together, Microsoft acknowledged that they haven’t found the issue yet with the Start Menu.

The Patch KB4517389 Microsoft released fixed the printer-spooler headache, but the Start Menu is still being investigated. When it is used, a “critical error” pops up. On October 11, a Microsoft employee wrote a reply in the Windows Community Board, “We are aware of this issue and estimate a resolution to be released in late October.”

Keep an eye out for the expected date of release.

For help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Windows 10 Update Turning Desktop Orange

Microsoft’s Windows 10 KB4512941 update was causing CPU utilization to heighten. Now according to PCMag, several users have been saying that their desktop screen is turning an unusual orange (or red, some have said) tint.

One Microsoft user said, “My screen turns red when I capture a screenshot. How can I turn it off? I haven’t changed any settings; yesterday it was fine. I tried using different snipping tools, and the regular PrtSc button. All red. I have the night mode off, and everything else is regular.”

Microsoft hasn’t responded on social media just yet about this particular issue. But the Microsoft Community Board seems to be finding ways to fix the eye sore.

What’s causing it, and how can it be resolved?

There have been resolves around just uninstalling the new update. Others have accessed the services tab from the System Configuation and unchecked all Lenovo boxes, then restarting their computer. However, a Windows Independent Advisor says, “This is a direct result of an update to the Lenovo Application named Lenovo Vantage and the Eye Care mode feature. See the following Lenovo documentation for resolution.

For inquiries with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Windows 10 Spring Update Announcement

Yes, you’ve heard that right. Even though the 1909 update is still in testing phase, Microsoft has already announced their upcoming Spring 2020 update. And there are a handful of features and improvements included in this particular one!

The 20H1 release will allow users registered in the Windows Insiders Program to beta test them before the update is released to the public. Focusing on the OS performance, this upcoming major version plans on modernizing Windows with a rounded design instead of the traditional block angle look.

Create Event on Taskbar

You’ll also have the ability to add a quick reminder or appointment on your taskbar calendar. Choose a date, time and location (which are optional) and type up the important stuff. All those in Windows Insider Program are able to try this feature out first-hand.

Passwordless

Another great feature shared on the Microsoft blog post is the variety of sign-in options. You can add, change or remove ways to sign-in. These include Fingerprint, Pin, Security Key, or Windows Hello Face (used by your camera). But that’s not necessarily what the big deal is about. It’s the Passwordless option. This is specifically to increase security on your device.

Magnifier and Narrator

Other improvements include the Magnifier UI is now compatible with the dark theme, along with the text sizing alternative. And if you often use the Narrator, this update will allow it to automatically begin content when it loads on the webpage.

There are a plethora of other features included in next year’s 20H1 update, and I’m personally looking forward to seeing how it all pans out. The Language Settings Enhancement is going to be awesome. Installing the elected language pack will allow your display, apps and websites to be readable for you personally.

Keep an eye out for future What’s New on the Microsoft Docs.

For help with any Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960.

Apple Devices 2012 and Older Require Update

If you have an older iPhone or iPad device, Apple will require you to update your iOS on November 3rd of this year. While this may cause controversy over forced updates, Apple states how important this particular update is.

“It’s always a good idea to keep the operating system on your iPhone or iPad updated,” Apple Support writes. “It’s especially important to update your device’s software before November 3, 2019 to make sure that its GPS, date, and time continue to work properly.

If you don’t update to the newest version of iOS available for your device before November 3, 2019, some models might not be able to maintain an accurate GPS position. And functions that rely on the correct date and time—such as syncing with iCloud and fetching email—might not work.”

Devices affected by this update are located on their Support Blog. If you have a Wi-Fi only iPad or iPod touch, you won’t have to worry about this issue making any kind of impact.

For help with Apple updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Office 365 Improvements Coming in August

Within the last few years, negative feedback from clients and admins in regards to Office activation management have been concerning to Microsoft. So in the month of August, they will be implementing changes to Office 365. These changes will improve and simplify the licensing technology for clients with subscriptions.

Shubham Gupta from Microsoft writes, ” In August, we’ll start slowly rolling out these changes to commercial customers on Monthly Channel. The roll-out will continue to Semi-Annual Channel (Targeted) in September, and Semi-Annual Channel in January 2020.”

Changes will include:

  • Signing out automatically
  • No deactivation cues
  • Managing device activation
  • No Activation/Deactivation Error

There will still be a 5-device sign-in limit. And you’ll continue to sign in to Office 365. You will not have to do anything to allow these changes to happen in your Office 365 account. These improvements will happen when they’re available.

For inquiries about Microsoft, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Windows 10 May Update Pushed on April 2018 Update

If you have an older update on your computer, be prepared for this.

Windows has previously announced the beginning of the Windows 10 May 2019 Update for users with devices that have not installed the latest update and are nearing end of service. As of July 16, the updating process has begun with the Home and Pro editions to ensure ample time for everything to run as expected.

Though many users aren’t happy about this forced update, Windows assures that they will, “closely monitor update feedback to allow [them] to prioritize those devices likely to have a good update experience and quickly put safeguards on other devices while [they] address known issues.” This is to ensure customers that Support will continue. Be sure to remember that you can delay the update for a short time. Those with Home and Pro editions will be able to choose a time that works for them and pause the update for up to 35 days.

For help with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Windows 10 Upcoming Update 1909

Windows 10 announced their upcoming update, code-named 19H2, but will probably be better known as 1909. This one will be released to the public sometime in September (others think it may come out as late as October). But Windows Insiders can receive it earlier. Sort of.

2 days ago, Dona Sarkar and Brandon LeBlanc wrote that Windows Insiders who are in the slow ring of Windows 10 May Update will be “receiving 19H2 via servicing as a Cumulative Update and not a full build update.” This is in hopes to receive feedback and issue reports for better improvement.

The 1090 build adds a plethora of new features and fixes; The fixes can be registered instantly. However, the features by default are all turned off. This allows them to test the off-by-default technology, which is one of the features included in this update. Sarkar and LeBlanc listed in their post some enhancements and changes included in 19H2 Build:

  • “Windows containers require matched host and container version. This restricts customers and limits Windows containers from supporting mixed-version container pod scenarios This update includes 5 fixes to address this and allow the host to run down-level containers on up-level for process (Argon) isolation.
  • A fix to allow OEMs to reduce the inking latency based on the hardware capabilities of their devices rather than being stuck with latency selected on typical hardware configuration by the OS.
  • Key-rolling or Key-rotation feature enables secure rolling of Recovery passwords on MDM managed AAD devices upon on demand request from in-tune/MDM tools or upon every time recovery password is used to unlock the BitLocker protected drive. This feature will help prevent accidental recovery password disclosure as part of manual BitLocker drive unlock by users.
  • A change to enable third-party digital assistants to voice activate above the Lock screen.”

So regardless of when this new update comes out, you will still have the option of updating your OS when you’re ready for it.

For help with any Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960.

Pausing Windows 10 Updates

Many Windows 10 OS users have complained about the new update slowing down or even crashing their computer. It can be a nuisance and often frustrating, especially since in the new operating system downloads updates automatically without any notice.

Thankfully, Windows 10 gives you the opportunity to choose to pause any updates on downloads and installations. So if you’re not prepared to install, here’s how you can pause it:

  • Start Menu
  • Settings
  • Update & Security
  • Windows Update
  • Advanced Options -or- Pause updates for 7 days
  • Select the drop-down menu and pick a date

Windows notes that you will have to install the latest updates before you will be able to pause again.

(This tip works with Windows 10, version 1903, Windows 10 Pro, version 1809, or Windows 10 Enterprise, version 1809)

For help with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Windows 10 Updates

After Windows released a feature update back in October 2018, a new one was scheduled for May. Some may have already updated their computer, but just in case you haven’t, you can learn a few things about it. Windows 10 includes a wide variety of improvements and adjustments to the operating system. Here are a few things on what you need to look out for with this update.

First, If you are part of the Windows Insiders Program, you can update your computer before anyone else does – great for future reference. If you’d like to sign up, register here: https://insider.windows.com/en-us/register/, accept the terms and you’ll receive a Welcome E-mail. Be sure to read the Important Notice before agreeing to join, as it adds a variety of risks to your computer.

Second, huge bonus for Android phone users: You can send texts and see photos from your computer. You can also install Microsoft Launcher on your phone and search and sync your calendar and other documents.

Third, you may not be able to update if you have an SD memory card or external USB. According to the Microsoft Support Website: “An external USB device or SD memory card that is attached to the computer could cause inappropriate drive reassignment on Windows 10-based computers during the installation of the May 2019 update. For this reason, these computers are currently blocked from receiving the May 2019 Update. This generates the error message that is mentioned in the “Symptoms” section if the upgrade is tried again on an affected computer.”“To work around this issue, remove all external media, such as USB devices and SD cards, from the computer. Then,restart the May 2019 Update installation.” (source: https://support.microsoft.com/en-us/help/4500988/windows-update-blocked-for-windows-10-insider-program)

Last, but not least, this update requires 32GB of storage on your computer – up from 16GB for 32-bit and 64-bit. If you don’t have the storage, you will not be able to update.

If you are having issues with a Windows 10 update and would like to have a professional computer repair company resolve it for you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008.