Tag Archives: update

Windows 10 Version 2004 Update Comes with Issues

As pretty much every update that comes out from Windows 10 also comes a handful of issues. This is not much of a surprise to those who use the operating system. It can still be quite frustrating, to say the least.

Version 2004 came out last week with a plethora of security improvements and features included, such as the Passwordless option. However, it’s being said that Microsoft isn’t fully encouraging users to download and install the newest update. The reasoning behind this rumor possibly come from the number of issues unintentionally involved. Some issues include:

  • Older drivers for Nvidia display adapters
  • Thunderbolt dock errors
  • Conexant and Synaptics device drivers
  • Bluetooth connectivity

At this time, there are no resolutions to any of the current problems surrounding Windows 10 version 2004. However, all of them are being investigated to settle them as quickly as possible. Microsoft states, “We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.”

You can check to see if this update is available to you by going to the Start menu and typing in ‘update‘. From there, you’ll be able to see on the right side of the screen if it’s available. To get the best Windows 10 experience, Microsoft added a “safeguard hold” for those who may have a compatibility issue. This hold will be lifted once they are positive that they will receive the least amount of issues possible.

If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Tucson Computer Repair Service. If you need computer repair in Tucson, AZ, please call the local office at (520) 526-9940.

May 2020 Windows Update Arriving This Week

If you use Windows 10, be on the look out for the newest update occurring this week. Tech news outlets are stating that Microsoft is ready to release it. This has been months in the making, and lots of people are getting antsy.

The rumors have leaked that May 28th is the day. However, it could possibly be released at anytime this week. There are a plethora of features and changes for Windows 10, including Cortana and it’s new window app. Functionality is a big one as well, as it will help users who have continued using outdated hardware.

Also, don’t forget about the Passwordless feature Microsoft is encouraging users to utilize. We shared this fun feature back in March as part of Microsoft’s list of strengthening security.

They mentioned, “Microsoft states that, “this will strengthen your device sign-in by switching all Microsoft accounts on your device to modern multifactor authentication with Windows Hello Face, Fingerprint, or PIN, and eliminating passwords from Windows.”

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

How to Uninstall Updates on Windows 10

Since the COVID-19 pandemic began, Microsoft has released a handful of troublesome updates to its users. The most recent one, Windows 10 KB4556799, has issued a plethora of problems – including the Blue Screen of Death and reverting back to default settings. There’s no telling how many users are being affected by this issue. However, if you are one of them, the best thing to do is to uninstall the update.

Uninstalling problematic updates is pretty simple and will help get your computer back up to working order.

Here’s how to uninstall updates:
  1. Go to Start Menu
  2. Settings
  3. Update & Security
  4. Under Check for updates, click on View update history
  5. Click on Uninstall updates

This will open up a window showing all of the updates, with the most recent on top. From there, click on the update needing to be uninstalled, right click it, and choose uninstall. If there are certain KB (Knowledge Base) number updates that are needing to be uninstalled, using the Search Installed Updates box in the top right corner of the control panel window is a convenient and quick way of finding it.

It is encouraged that you write down any KB numbers, as they may be needed later on.

If you are needing assistance with any Microsoft issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008.

Optional Update Available – DON’T Download and Install

Warning to those using Windows 10, don’t download the optional update.

2020-03 Cumulative Update for Windows 10 Version 1909 has an optional update available for users to download and install. However, several people have already come out saying that this update ended up causing a handful of issues to their PC.

A couple of the issues include an unusual amount of memory usage and CPU. Others had claimed that it gave their computers the BSOD, or blue screen of death.

Thankfully, this update is optional. It’s best to wait to see if and when Microsoft will be able to fix this rather horrendous bug.

If you had already installed it, you can uninstall it by following the directions below:
  1. Start Menu
  2. Settings
  3. Click on Update and Security
  4. Go to the Windows Update tab
  5. View update history
  6. Uninstall updates
  7. Find the KB4541335 update
  8. Uninstall

If you are having security problems or any other issue with your computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service, if you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.

Microsoft Pausing Certain Windows 10 Updates

Optional is out

Windows 10 updates are a crucial part of keeping your PC up to date on quality improvements and security. Beginning May of this year, Microsoft will not allow their updates to be optional. This is due to the Coronavirus pandemic.

Microsoft stated in their message center, “We have been evaluating the public health situation, and we understand this is impacting our customers. In response to these challenges we are prioritizing our focus on security updates. Starting in May 2020, we are pausing all optional non-security releases (C and D updates) for all supported versions of Windows client and server products (Windows 10, version 1909 down through Windows Server 2008 SP2).
There is no change to the monthly security updates (B release – Update Tuesday); these will continue as planned to ensure business continuity and to keep our customers protected and productive. “

Security patches will still be a thing, so Patch Tuesday will continue each month. This change is specifically for the optional updates. There’s no telling how long this will last, or how future large updates will be affected.

For inquiries about Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Windows 10 Update is Deleting Your Files

Windows 10 seems to have had a tough beginning of 2020. Updates left and right are causing a plethora of issues for users, and this most recent problem isn’t any better.

February 11, 2020 KB4532693 update has been apparently removing files off of their PC’s, according to the Microsoft Community. This in turn has caused it to revert back to its default settings. Many have shared that after uninstalling the update and resetting, their PC continued to develop problems.

One user wrote, “This update KB4532693 caused all the data on my laptop to be erased. Even after uninstalling the update, the laptop would not successfully boot. Then “Resetting” the laptop to factory settings while choosing to keep all personal data erased everything. EVERYTHING.” 

To uninstall KB4532693, Windows Latest says to follow these steps:
  1. Press Windows key + I to open the Settings app. Update & Security and then on Windows Update.
  2. Click on the ‘View update history’ button and then on ‘Uninstall updates’.
  3. You can now select the update you want to uninstall and click the ‘Uninstall’ button.

If you’re unable to uninstall the patch from the Settings app, you can also remove it from the command line using the WUSA tool. To do so, follow these steps:

  1. Open Windows Command prompt (cmd.exe).
  2. Run Command prompt as administrator
  3. Use the command wusa /uninstall /kb:4532693 /quiet

Not all PC’s were affected by this update. In fact, if you installed it and didn’t experience issues, there’s no need to do anything further. But if you have, make sure to use the steps above to correct it.

For inquiries with Microsoft updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

New Features coming in Spring 2020 Update

Windows 10 2004, also known as 20H1, is heavily in the works and being tested within the Windows Insiders Program. The November update was a small update, but this one is planning on including a handful of improvements and features.

The name ‘2004’ was made for this update, instead of 2003. Brandon LeBlanc, the Windows Blog manager wrote, “Eagle-eyed Windows Insiders will notice that that as of this build, 20H1 officially shows it is version 2004. We have chosen to use 2004 as the version to eliminate confusion with any past product names (such as Windows Server 2003).”

Cortana is getting an upgrade! With both a light and a dark mode, you can also communicate with the digital assistant. There are operational improvements all around as well.

The Optional Update feature will be a thing. Next Spring, new drivers will only give you an optional update, and be under the ‘View Optional Updates’ on the Windows Update tab.

In the Optional Features, you will be able to see any information on all installations, along with selecting/cancelling multiple ones.

For inquiries with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Start Menu and Bug Fixes in New Windows Update

With software problems comes updates to alleviate those problems. Earlier today, Microsoft released a cumulative update available to all Windows 10 users. This update, called KB4522355 (OS Build 18362.449) has a variety of fixes, including the Start Menu problem that several users encountered, according to Microsoft Support:

  • “Updates an issue that prevents Microsoft Narrator from working in certain touch mode scenarios.
  • Updates an issue that starts assistive technology (AT) (such as Microsoft Narrator, Magnifier, or NVDA) after signing in when you’ve configured it to start before signing in. 
  • Updates an issue that causes Magnifier to stop working in certain scenarios, and you have to restart it manually. 
  • Updates an issue that causes Microsoft Narrator to stop working in the middle of a session in certain scenarios. 
  • Updates an issue that might prevent a scroll bar from being selected. 
  • Updates an issue that allows a device to go to Sleep (S3) even if you configure the device to never sleep. 
  • Updates an issue that prevents you from shrinking a window in some cases.
  • Updates an issue that prevents you from connecting to a virtual private network (VPN).
  • Updates an issue that causes screen flickering or is slow to display the screen when you show application thumbnails on a monitor that has high dots per inch (DPI).
  • Updates an issue that causes the tile for the Photos app to appear larger than expected in the Start menu under certain conditions. 
  • Updates an issue that causes the system to stop responding at the sign-in screen.
  • Updates an issue that might cause a black screen to appear the first time you sign in after installing a feature or quality update.
  • Updates an issue that causes the Start menu, the Cortana Search bar, Tray icons, or Microsoft Edge to stop responding in certain scenarios after installing a monthly update.
  • Addresses an issue with the behavior of the Origin HTTP header when you use Internet Explorer to make cross-origin resource sharing (CORS) requests to redirect resources in internal subnets. 
  • Addresses an issue that prevents Microsoft Narrator from working in certain touch mode scenarios. 
  • Addresses an issue with syncing settings from the Accounts page when the “Continue experiences on this device” Group Policy is disabled. 
  • Addresses an issue that starts assistive technology (AT) (such as Microsoft Narrator, Magnifier, or NVDA) after signing in when the Ease of Access Center setting requires AT to start before signing in. 
  • Addresses an error message that appears when you open an app after enabling NT Virtual DOS Machine (NTVDM) and the legacy console mode. The error message is, “OACClearArry: Cannot connect to Trace32 OLE Automation server. Error code: -2147483645.” 
  • Addresses an issue that causes Magnifier to stop working in certain scenarios, and the user must restart it manually. 
  • Updates time zone information for Norfolk Island, Australia. 
  • Updates time zone information for the Fiji Islands. 
  • Addresses an issue that causes Microsoft Narrator to stop working in the middle of a user session in certain scenarios. 
  • Addresses an issue that fails to set the default Command Prompt window color when you use the color command without a parameter. 
  • Addresses an issue that causes the Microsoft Windows Search Indexer (searchindexer.exe) to add or repair required access control lists (ACLs) without checking if ACLs exist. 
  • Addresses an issue in which controls in Win32 applications intermittently fail to render correctly when started from a logoff script using the “Run shutdown scripts visible” policy.
  • Addresses an issue in which installing many fonts in the system causes applications to stop responding. 
  • Addresses an issue with high CPU usage in Desktop Window Manager (dwm.exe) when you disconnect from a Remote Desktop Protocol (RDP) session. 
  • Addresses an issue that might prevent a scroll bar from being selected when an ActiveX control implements the CScrollView class. This occurs if you move the Internet Explorer window, which then moves the scroll bar to the left. 
  • Addresses an issue that allows the system to go to Sleep (S3) after two minutes of inactivity even if you configure the sleep timer to never sleep. 
  • Addresses an issue that prevents users from reducing the size of a window in some cases. 
  • Addresses an issue that causes Microsoft SharePoint file names to appear incorrectly in the Quick access and Recent items folders. 
  • Addresses an issue that prevents you from establishing virtual private network (VPN) connections. 
  • Addresses an issue that causes screen flickering or is slow to display the screen when you show application thumbnails on high dots per inch (DPI) monitors. 
  • Addresses an issue with incorrect permissions on a user’s class registry keys that prevents users from opening files, links, and applications. 
  • Addresses an issue that causes the tile for the Photos app to appear larger than expected in the Start menu under certain conditions. 
  • Addresses an issue that causes the system to stop responding at the sign-in screen. 
  • Addresses an issue with the multifactor unlock policy of Windows Hello for Business, which fails to show the default sign-in option on Windows 10 devices. 
  • Addresses an issue that causes Windows Search to close unexpectedly when a Group Policy applies sub-groups to the Start menu layout. 
  • Addresses an issue that prevents you from retrieving the correct Dynamic Host Configuration Protocol (DHCP) information by setting the DHCP LeaseTerminatesTime and LeaseObatinedTime parameters to the correct format.
  • Addresses an issue with diagnostic data processing when a device has the Diagnostic data setting enabled and set to Basic. 
  • Addresses an issue that prevents Internet Explorer from opening when Microsoft User Experience Virtualization (UE-V) is being used to roam many favorites. 
  • Addresses an issue that improves the reliability of the UE-V AppMonitor. 
  • Addresses an issue in which Microsoft AppLocker might prevent an application from running or log a false positive error instead of running the application. 
  • Addresses an issue that prevents netdom.exe from displaying the new ticket-granting ticket (TGT) delegation bit for the display or query mode. 
  • Addresses an issue that might cause Direct Access servers to use a large amount of non-paged pool memory (pooltag: NDnd). 
  • Addresses an issue with AppContainer firewall rules that leak when guest users or mandatory user profile users sign in and sign out from Windows Server. 
  • Addresses an issue that prevents the Unified Write Filter (UWF) servicing mode of Windows Update from working with the Windows Server Update Services (WSUS) server. 
  • Addresses an issue that causes all Transmission Control Protocol (TCP) dynamic ports to be consumed. As a result, network communications will fail for any protocol or operation using dynamic ports. 
  • Addresses an issue with applications and scripts that call the NetQueryDisplayInformation API or the WinNT provider equivalent. They might fail to return results after the first page of data, often 50 or 100 entries. When requesting additional pages, you might receive the error, “1359: an internal error occurred.” 
  • Addresses an issue that disrupts window ordering after tooltips appear in the RemoteApp window. 
  • Improves an access control list (ACL) check for Known Folders to prevent a black screen that appears the first time a user signs in after installing a feature or quality update. 
  • Addresses an issue with evaluating the compatibility status of the Windows ecosystem to help ensure application and device compatibility for all updates to Windows. 
  • Addresses issue with Autopilot self-deploying mode and White glove deployments.
  • Addresses an issue in which the pszTargetName parameter was set incorrectly in the InitializeSecurityContext() API.
  • Addresses an issue that causes the Start menu, the Cortana Search bar, Tray icons, or Microsoft Edge to stop responding in certain scenarios after installing a monthly update.”

If you ever have an issue with any Windows 10 updates, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.

Start Menu Issues Still Linger

Over the past few weeks, Windows 10 users complained of both printer and Start Menu issues from the Windows Community Board. And while some users are resolving the issues by uninstalling the update all together, Microsoft acknowledged that they haven’t found the issue yet with the Start Menu.

The Patch KB4517389 Microsoft released fixed the printer-spooler headache, but the Start Menu is still being investigated. When it is used, a “critical error” pops up. On October 11, a Microsoft employee wrote a reply in the Windows Community Board, “We are aware of this issue and estimate a resolution to be released in late October.”

Keep an eye out for the expected date of release.

For help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Windows 10 Update Turning Desktop Orange

Microsoft’s Windows 10 KB4512941 update was causing CPU utilization to heighten. Now according to PCMag, several users have been saying that their desktop screen is turning an unusual orange (or red, some have said) tint.

One Microsoft user said, “My screen turns red when I capture a screenshot. How can I turn it off? I haven’t changed any settings; yesterday it was fine. I tried using different snipping tools, and the regular PrtSc button. All red. I have the night mode off, and everything else is regular.”

Microsoft hasn’t responded on social media just yet about this particular issue. But the Microsoft Community Board seems to be finding ways to fix the eye sore.

What’s causing it, and how can it be resolved?

There have been resolves around just uninstalling the new update. Others have accessed the services tab from the System Configuation and unchecked all Lenovo boxes, then restarting their computer. However, a Windows Independent Advisor says, “This is a direct result of an update to the Lenovo Application named Lenovo Vantage and the Eye Care mode feature. See the following Lenovo documentation for resolution.

For inquiries with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.