Monthly Archives: December 2020

How to Uninstall Apps

A short, “how-to” blog post for the last day of 2020. Happy New Years Eve!

Sometimes, programs and apps unexpectedly stop working properly. You can easily remedy this by uninstalling and reinstalling them.

Or if you would rather them not take up space on your hard drive, uninstalling is easy. While there are a handful of applications that cannot be removed, such as Maps and People, uninstaller applications, such as Revo can remedy that issue.

To do this, head over to the Settings app, then to Apps, and Apps & features. From there, click on the problematic apps on the list and uninstall them.

If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service. If you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Computer is Running Slow

Computer performance is quite important, especially since more and more people work remotely. So, if yours is running slower than normally, you may find one or more of these culprits.

Too many opened programs

Multiple programs running at the same time can cause issues to the speed of your computer. It results in a loss in processing power. To check this, open up the Task Manager app in the Start Menu. From there, you can end unnecessary tasks.

Outdated Windows Update

Microsoft releases Windows Updates to keep your computer running as smooth and securely as possible. If you’re running an outdated Windows version, search for Check for updates in your Settings.

You may have a virus

No one chooses to acquire viruses on their PC. Unfortunately, it happens often. Malware can cause computer performance to noticeably drop. Virus & threat protection is easily accessible in the Windows Security of the Settings app. This scans your PC and lets you know if any action is necessary.

Low Disk Space

Freeing up space on your PC will potentially boost the speed. Open Storage settings can be found under Storage in the Settings app. From there, you will be able to how much space you actually have.

For help troubleshooting PC issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service. If you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

New UI For Alarms & Clock App

A new UI (user interface) for the Alarms & Clock app is currently in the works for Windows 10.

According to Windows Central, this UI has been unannounced as part of the “Sun Valley UI refresh”. Zac Bowden, a senior editor, stated on the blog, “The new app update is in testing now with Insiders in the Dev Channel, and will likely roll out to production machines sometime in 2021. I understand that this Alarms & Clock app update is part of the Sun Valley initiative, which aims to reinvigorate the Windows user experience with a refreshed design and new features in time for the fall 2021 release.”

Source: Windows Central

It appears the devs are recreating simplistic apps, such as this one, to make them look more modernized with the other Windows 10 apps. There’s a definite difference in the current UI and the one in development.

The Alarm & Clock app is currently being tested by Windows Insiders.

If you are part of the Windows Insiders Program, you can update your computer before anyone else does – great for future reference. If you’d like to sign up, you can register here, accept the terms and you’ll receive a Welcome E-mail. Be sure to read the Important Notice before agreeing to join, as it adds a variety of risks to your computer.

For help troubleshooting Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Statement on SolarWinds Breach

On Monday, Dec 14, SolarWinds reported that its Orion platform had been breached by an insertion of malicious code. This code was then distributed through the system to approximately 18,000 potential users. The code targeted large scale corporate and governmental network infrastructure(s). This exploit impacted emails through the Treasury and Commerce departments, as well as the Department of Homeland Security prompting an immediate disconnect from all services based on the Orion platform by US government agencies.

Fortunately, the SolarWinds software that we provide to our clients is not a part of the corporate scale Orion system and our systems and the software we use was not subject to any data loss or breach.This attack targeted large scale, multi-server networks at the corporate and government level and is in no way connected to the SolarWinds services we provide to our clients. Despite not being the targets of this hack, our SolarWinds team is working proactively to monitor the situation and maintain the integrity of our own services to ensure that our client’s information is safe and remains private.

At this time, the server the attack originated from has been identified and federal cybersecurity experts are working to identify the individuals responsible as quickly as possible. We value the trust and faith our clients place in us and hope that this announcement will calm any uncertainty resulting from this situation. Any of our clients that would like to ask questions about this incident are more than welcome to call into our head office at 1-800-620-5285 and speak with the Helpdesk for clarification on the circumstances of this breach. We understand that our clients trust us with their information and we are working tirelessly to monitor the situation and provide proactive support and response — should other platforms under the SolarWinds banner become compromised. Any further updates will be provided as quickly as possible.

Thank you,
The Karls Technology Team

What is the X-Mode Tracker?

The Wall Street Journal shared a report recently about the X-Mode Tracker. But why it is being banned from certain phone apps?

This particular tracker collects information for government organizations. The information taken is then bought and sold for many purposes.

According to the report, “The two largest mobile-phone platforms told developers this week that they must remove X-Mode’s tracking software from any app present in their app stores or risk losing access to any phones running Apple’s or Google’s mobile operating systems.”

Both Apple and Google told all developers they will ban any apps that include the X-Mode software, unless it is removed within 7 days.

Although many apps with this software include a terms of service. This include an opt-in for data collection. The decision for removal is to protect the users. Even if the user accepts the terms, their data can be abused by the ones collecting it.

For software related inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service. If you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Use Cortana to Find Files on Your Computer

Another Windows 10 update will be released soon, but for now the devs are having some fun. Windows Insiders are getting a sneak peek at the new Cortana feature, which will extend its skills.

According to Tech Radar, “Windows Insiders that have updated to the latest build of Windows 10 can now use Cortana to translate their thoughts into direct actions to find and open files which helps save time spent navigating around the operating system.”

Source: Windows Blog

Cortana became a separate app for Windows 10 in the May 2020 update. The option to disable Cortana was available to users as well. But it seems like maybe users will want to enable it to give this new, upcoming feature a try.

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Amazon Emails May Contain Phishing Scam

With the holidays here, and the pandemic continuing, more people are ordering gifts online. Amazon, being one of the leading online retail stores in the world, is often mimicked by hackers to steal customers personal information. Not only that, but they’re mimicking delivery emails, which is quite disturbing and dangerous.

According to Check Point, “they are not just trying to target consumers with fake shopping-related emails and websites.  They are also ramping up phishing and fraud attempts to take advantage of the shipping services that will deliver the goods we have purchased.”

With the spike in purchases, there has been a higher amount of phishing emails. These emails claim that errors have evolved with delivery, including a link or download button to fill out a form to resubmit information.

Do not click links

It’s important to double check the sender’s email information to verify its legitimacy. Also, the customer should not click any links unless they know for certain if the company themselves had sent it. You may notice grammar errors in the email as well, which would indicate a phishing email.

To amend the situation, customers should contact the retailer. This will protect any and all personal information on your computer.

For help with computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950