Monthly Archives: March 2021

Ransomware Refunding Payments

This is something you don’t hear every day. The Ziggy Ransomware admin says that they’re giving victims their money back.

Ransomware, in shortest terms, is a form of an affected virus to your computer. It encrypts all of your files and instructs you to contact the hacker for payment negotiations. Ergo: RANSOMware!


Ransomware fact: Phishing is responsible for 65 percent of ransomware attacks.


Last month, after operations shut down, an announcement was made by the ransomware “to publish all decryption keys.” It was stated that because they lived in a third-world country, the hackers designed the virus for monetary gain.

On March 19th, the group made the decision to refund those who were affected by the ransomware.

Bleeping Computer reported, “Victims should contact the admin at a given email address ([email protected]) with the proof of their payment in bitcoin and the computer ID, and the money would be returned to the victim’s bitcoin wallet in about two weeks.”

Source: Twitter

Make sure your antivirus is up to date on your computer to avoid any and all malicious cyber attacks. It’s highly advised that you do not open any documents through e-mails unless you know exactly who it is from. Be sure to double check the address it was sent from as well. Many times, the name will show up legit, but the email address itself does not match.


For help with any computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

November 2019 Update End of Support

Your version of Windows 10 will reach end of service soon. Click to download a newer version of Windows 10 to stay supported.”

Source: Windows Notification

Microsoft is encouraging users who are still utilizing Windows 10 Update version 1909 to upgrade to the newest version. This should be done by May of 2021. The November 2019 update will no longer offer support after that.

Updating to the latest version is of great importance for continued security from Microsoft. According to Microsoft Docs, end of support begins in Mid-May.


Windows 10, version 1909 will reach the end of servicing on May 11, 2021. This applies to the following editions of Windows 10 released in November of 2019:

  • Windows 10 Home, version 1909
  • Windows 10 Pro, version 1909
  • Windows 10 Pro Education, version 1909
  • Windows 10 Pro for Workstations, version 1909

These editions will no longer receive security updates after May 11, 2021.”


Some users may see an error in the Update application. This states that the May 2020 update is not available to download and install. However, when it’s ready, the update will show up. Hopefully, Microsoft will sort that issue out before end of servicing occurs in the coming months.

For inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Why is Your Computer Overheating?

An overheating computer has the potential of permanent damage to its hardware. With its structured processing power, laptops and PC’s risk loss of cooling from its fans and other hardware. Here are a few ways to remedy this issue:

Dust

Dust can act more as insulation when covering the fan or clogging the vents. Blocking the ventilation airflow throughout can contribute to overheating the CPU. To relieve the dust buildup, open up the computer case and carefully clean it off.

Where its at

Did you know that the location of your laptop or PC matters when it comes to keeping it cool? Keep it away from direct sunlight and overly warm rooms. You can also invest in a cooling pad or fan stand.

Malfunctions

When you start up your computer, you normally hear the fan turning on. If you don’t hear anything, this may be an indication the fans may be shot. Overheating can cause components to melt and crash your entire computer. Your local repair shop, such as Karls Technology, can troubleshoot and give you a proper diagnosis. Overheating can cause components to melt and crash your entire computer.


What types of Computer Repair Services does Karls Technology perform?

We provide services to businesses and clients in their homes, including:

  • Diagnose / repair hardware or software problems
  • Spyware, malware, trojan and virus removal
  • Setup wireless and small business networks
  • Laptop repair, PC repair and Apple repair
  • Hard drive data recovery

For help with diagnosing an overheating computer, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Let’s Talk Bloatware

When it comes to computer terminology, seeing any word ending in ‘ware’ is worrisome. Malware, Ransomware, and spyware are just a few that raise red flags as they are created to sneak into unsecured software. This in turn gives hackers the ability to steal personal information such as social security numbers or bank credentials.

No one wants that. We want to feel safe and secure during our time on the web. I’m sure we can all be in agreement that our computer time, in general, should be a pleasant experience.

So let’s talk about another kind of ‘ware’, named Bloatware. What is it exactly?

So a short answer is, Bloatware is simply unnecessary, preinstalled software.

These preinstalled apps can cause issues within the operating system. You may find a reduction in battery life or a lower quality in performance. Just recently, WindowsLatest shared an announcement made by Microsoft. This statement explains how Microsoft understands some of the preinstalled apps available on Windows 10 are often useless to users.

“When you buy a new device, you expect it to be clean with fewer apps. Unfortunately, most new Windows 10 PCs are clogged with unnecessary preloaded software from Microsoft and OEMs, and even the clean install of the OS includes unwanted apps, such as 3D Viewer and Paint 3D.”

Source: WindowsLatest

Thankfully, Microsoft has shared that their upcoming updates will include an ‘optional’ button for those apps you may not use. This change will most likely be seen in the upcoming Sun Valley update in October or November.


If you have any questions regarding Apple OS, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Phoenix Computer Repair Service. If you need computer repair in Phoenix, AZ please call our local office at (602) 445-9862

What if a Website Doesn’t Load?

Sometimes, the internet can be a frustrating thing to deal with, especially if the website doesn’t load. You may be welcomed with a “The connection has timed out” or 404 error will pop up. Or, you might find the black and white dinosaur mini game, while it reads “No internet”.

This can be confusing, as you think everything on your end should be working properly. Thankfully, there are a few ways you can troubleshoot this issue.

Turn it off, then on again

Computer techs are often quick to ask, “have you tried turning it off, then back on again?” And while that can be annoying, these techs swear by it. When computer issues arise, something as easy as shutting down your PC for a short time, then turning it back on alleviates the problem.

Add-Ons may be stopping a loading page

Certain browser add-ons you may hinder the loading process of a website. These can vary anywhere from anti-virus extensions to incorrect configurations. Try a different browser to see if you’re acquiring the same results. Also, a word of caution, if the extensions are causing the webpage to fail at loading, there may be a good reason for it. Often times, you can trust your add-ons to determine which websites are safe and which are not.

Try a ‘website down’ checker

Websites, such as “Is It Down Right Now?” will help double-check if you’re the only one experiencing loading problems. All you have to do is type in the URL and search. Within seconds, the results will show if anyone else is having trouble on that website as well.

Check a different device

It’s quite possible that the device you’re surfing the web on is having some technical difficulties. To test this, try using the browser on a different device and see if the same results appear.

PGMag states on their blog, “try visiting the site on another device, like your phone (connected to the same Wi-Fi network). If the site loads on your phone but not your computer, you can narrow down the problem to your PC. If the site doesn’t load on your phone when connected to Wi-Fi but loads when Wi-Fi is off, you’ll need to start digging around in your router’s settings—it’s possible the built-in security software, parental controls, firewall, or some other option is blocking your access.”

Stating the obvious

There are also options on the problematic webpage, which states:

  • checking the internet connection
  • checking the firewall and proxy
  • Run the Windows Network Diagnostic

These options give links, which will send you to the proper destination to run any diagnostics or check any connections.


For computer-related inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Update on SolarWinds Breach

Back in December, we shared a statement on the SolarWinds Breach on our blog. Thankfully, the SolarWinds software that we provide to our clients was not a part of the corporate scale Orion system and our systems and the software we use was not subject to any data loss or breach.

SolarWinds recently reported a $3.5 million (pre-tax) loss, after paying for legal and other services to remedy the breach. And unfortunately, the company is still dealing with legality issues.

They’re hoping that security knowledge will heighten to avoid this destructive incident from happening again. MarketScreener shared statements and information by SolarWinds:

“Through our investigations into the Cyber Incident, we hope to understand it better, apply our findings to further adapt and enhance our security measures across our systems and our software development and build environments and share our findings and adaptations with our customers, government officials and the technology industry more broadly to help them better understand and protect against these types of attacks in the future. We refer to these adaptations and enhancements as “Secure by Design.”

Source: MarketScreener

If you have any questions regarding this incident, don’t hesitate to reach out.


Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.