Tag Archives: Windows 10

Black Screen Possible with Windows 10

Outdated graphics cards could be the culprit.

If your computer has experienced with the Black Screen of Death (not to be confused with the Blue Screen of Death), there are possible reasons and fixes for it. The Microsoft Community Forum shows many users having problems with the Black Screen with independent advisers replying with feasible corrections. With that included RDP (Remote Desktop Protocol) and Teamviewer performance running poorly.

Responses show that outdated graphic cards and display drivers are the practical culprit.

Denis Gundarev, a Microsoft Employee wrote, “There’s a known issue with some of the old display drivers. Display drivers report some of their capabilities upon load. In previous Windows versions this reported data wasn’t used or verified. Because of that, some of the old versions of the legacy display driver may report invalid data and it would be ignored. Starting with Windows 10 1903 RDP uses this data to initialize the session. 
The best option is to install an updated display driver from the hardware manufacturer. If the new version is not available, you can workaround this by disabling the problematic driver in the device manager.Our team has identified the issue and we are currently verifying the fix that will dynamically switch to the software renderer if the problematic driver is detected.”

At this time, Microsoft is working to resolve this current issue, but doesn’t have a precise time when.

For help with any Windows 10 problems, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Microsoft Announced Bug in Windows 10

RASMAN Operations

Within the last couple weeks, Microsoft shared an error in Windows 10 on their Support Blog. In certain Windows 10 installations, RASMAN, or “Remote Access Connection Manager” is often crucial to have operating in the background. VPN features and dial-up connections are used by this Manager and many VPN connections may have trouble working when RASMAN is disabled.

Microsoft’s Statement

Microsoft writes in their Known Issues that, “RASMAN service may stop working and you may receive the error “0xc0000005” on devices where the diagnostic data level is manually configured to the non-default setting of 0. You may also receive an error in the Application section of Windows Logs in Event Viewer with Event ID 1000 referencing “svchost.exe_RasMan” and “rasman.dll”.This issue only occurs when a VPN profile is configured as an Always On VPN (AOVPN) connection with or without device tunnel. This does not affect manual only VPN profiles or connections.”

Windows 10 older version, 1803 and 1809 aren’t affected by this bug. To alleviate this issue, you can try the Workaround, provided below:

source: support.microsoft.com

Microsoft noted that they are hoping to fix the problem by the end of July, so keep an eye out. Check back in with Windows 10 updates, improvements and fixes on their Support blog.

If you are having issues with a Windows 10 update and would like to have a professional computer repair company resolve it for you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008.

Troubleshooting Your Printer

Printers are a necessity in the workplace, whether you’re in a large company or a one-man business. And sometimes, printers work while other times, they don’t want to cooperate. It’s a hassle and stressful situation when you have to troubleshoot the issue because you’re unsure as to what happened. But it doesn’t have to be complicated so don’t throw that printer in the trash just yet.

Windows Troubleshooting

If your computer has Windows 10 version, Check that your printer is plugged into the power supply and turned on. Look at the wireless connection by going to the Start Menu and typing in “Printer”. A tab should open from your Settings and you will be able to see your printer information. Find and manage devices has a link below named Get help with your printer that can help you search the internet for device drivers. You can also download the printing troubleshooter and run through the steps to assist in determining and fixing the problem. If you have a wired printer, check your USB cable.

Printing Issues on Apple Devices

Some printers can be AirPrint-enabled so you can use your Apple Device to print things off. In this case, be sure your Mac or iOS device and printer are connected to the same WIFI network.

If you still can’t print (and sometimes this is the case), try restarting your router. Then turn your printer off and turn it back on again. It may also be the case that your printer is too far from the router, in which you find a closer spot.

Apple supports suggest after that, “if you’re using a Mac and you still can’t print, it might help to reset the printing system. Otherwise, contact the printer manufacturer for support.”

For help with any troubleshooting, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Recovering Deleted Items on PCs

It’s been known to happen from time to time. You accidentally empty the Recycle Bin on your computer, only to realize that there was something in there you actually needed. Panic sets in, but thankfully there’s no need to. If you are using Windows Backup, there are steps you can take to recover the deleted item(s).

  1. Click on the Start button
  2. Select Computer
  3. Go to the folder that previously contained the file or folder
  4. Right-click it and select Restore previous versions.

If the folder was located on the top level of a drive, (ex. C:\) right-click on the drive, scroll down and then click on Restore previous versions.

Using File History as Back Up

Windows explains that you can,”use File History to back up to an external drive or network location.”

  1. Click Start​ button 
  2. Go to Settings  
  3. Then Update & Security 
  4.  Backup 
  5. Add a drive 
  6. Choose an external drive or network location for backups

And if you had created a backup on Windows 7, you’ll still be able to recover lost, damaged or deleted files on Windows 10, and Backup will show the “Go to Backup and Restore (Windows 7)” link you can click on to give you further instruction.

A safe place you can back up your files on Windows is OneDrive. You can get 5 MB for free, and 50 MB for $1.99 right now. However, in the coming months, you’ll be able to double that 50 and get 100 MB for $1.99. And Windows introduced Personal Vault feature, which includes additional protection your more important files and information on your personal account. Definitely recommended.

For help with restoring files on your PC, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Is Your Computer One of the Million Susceptible to Malware?

Yes, you heard that right.

Last month, Microsoft warned users that their computers may be unprotected. While they released fixes back on the 14th of May for a ‘Remote Code Execution vulnerability‘, Microsoft explains that it’s ‘wormable‘ and could cause a handful of issues to your computer.

Simon Pope, the Director of Incident Response, Microsoft Security Response Center (MSRC) includes, “It’s been only two weeks since the fix was released and there has been no sign of a worm yet. This does not mean that we’re out of the woods. If we look at the events leading up to the start of the WannaCry attacks, they serve to inform the risks of not applying fixes for this vulnerability in a timely manner. “

Their fix to this vulnerability: simply update your system as soon as possible.

Better to be safe than sorry.

For help updating, restoring or dealing with any Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

A New Update Released from Windows

Yesterday, Windows shared a new update to Windows 10. To see if you can updated, simply open your Windows Update settings (Settings – Update & Security – Windows Update) and click on Check for Updates. Keeping your OS updated allows you to utilize your computer to its’ full capabilities. It also keeps it secure from any possible viruses or crashes.

With the new release comes issues, however. According to Windows, there are listed ‘investigated’ issues:

  • Display brightness may not respond to adjustments
  • Duplicate folders and documents showing in user profile directory
  • Audio not working with Dolby Atmos headphones and home theater 

There are the issues that are listed as ‘mitigated’:

  • Intel Audio displays an intcdaud.sys notification
  • Error attempting to update with external USB device or memory card attached 
  • Older versions of BattlEye anti-cheat software incompatible
  • Unable to discover or connect to Bluetooth devices
  • Night light settings do not apply in some cases
  • Cannot launch Camera app 
  • Intermittent Wi-Fi connectivity loss
  • AMD RAID driver incompatibility 
  • D3D applications and games may fail to enter full-screen mode on rotated displays

Windows is working on resolving any/all issues and expected to release another update in late May. Keep an eye out!

For help updating to Windows 10 version 1903 or dealing with any Windows 10 computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960.

Windows 10 Update Won’t Restore

Word of Caution to Windows OS Users:

Updated on May 17th, Windows Support posted on their forum, explaining that, “you cannot restore the system to a restore point after you install a Windows 10 update.” This occurs when you install Windows 10 on your computer and turn on System Protection, then adding a R1 point to reinstate the system. A Stop error (0xc000021a) then shows up on your monitor. And restarting your computer only does nothing to fix the issue.

Windows claims that this is a known issue, including the following information on how to recover:

“During the system restore process, Windows temporarily stages the restoration of files that are in use. It then saves the information in the registry. When the computer restarts, it completes the staged operation.

In this situation, Windows restores the catalog files and stages the driver .sys files to be restored when the computer restarts. However, when the computer restarts, Windows loads the existing drivers before it restores the later versions of the drivers. Because the driver versions do not match the versions of the restored catalog files, the restart process stops.”

It’s possible to force a shutdown of the computer (this might have to be done a couple of times) and then enter the WinRE if a glitch occurs.

How do you do this? Windows can help:

In the Windows Recovery Environment (or WinRE), follow these steps:

  1. Select Troubleshoot Advanced options More recovery options > Startup settings, and then select Restart now.
  2. In the list of startup settings, select Disable driver signature enforcement.

    Note You may have to use the F7 key to select this setting.
  3. Allow the startup process to continue. As Windows restarts, the system restore process should resume and finish.

These steps restore the computer to its “R1” state.

Steer Clear of this Issue by doing this:

  1. Select Start > Settings > Update & Security > Recovery.
  2. Under Advanced options, select Restart now.
  3. After WinRE starts, select Troubleshoot Advanced options System restore.
  4. Enter your recovery key as it is shown on the screen, and then follow the instructions in the System Restore wizard.

For help updating, restoring or dealing with any Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

The Value of SEO

Search Engine Optimization, or SEO is a handy tool used to enhance website traffic and is a must-have if you’re looking to improve your company.

Did you know that HubSpot’s research shows that 75% of users never scroll past the first page of search results, with the number one page containing close to 2,000 words. So you’re losing 3/4 of potential readers or customers. And no one wants that! SEO with a detailed post ultimately help your search engine rankings.

According to Yoast.com, glancing over your Readability Analysis can pinpoint ways to better the posts with problems and good results. Also adding keywords, or search term will show search engines “what you want your page to rank for most.”

There are different types of SEO to look into.

  1. On Page SEO – Content, Keywords, Key phrases, etc.
  2. Technical SEO – site speed, structure, back end development
  3. Off Site SEO – quality backlinks from other websites

Your website’s SEO is a valuable part of your business, and if you need help with your search engine optimization, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Microsoft Paint Upgrade

Microsoft Paint is one of the most popular programs of Windows. And though while back in 2017 it was announced that Paint was getting removed, Microsoft reverted back to keeping it. Users were incredibly happy with the news.

In April, Microsoft announced their depletion of the deprecation warning message each time you run the application. On May 14th, MSPaint announced new features to its’ program in the Windows 10 update.

Brandon LeBlanc, Senior Program Manager, wrote a post on behalf of the MSPaint team. He writes, “We’ve introduced the keyboard as a primary input mechanism. Microsoft Paint is already fully functional with mouse and multi-touch tablet input, but customers will now be able to use the app and draw with only their keyboard.”

image source: insider.windows.com

Brandon added, “Along with full keyboard input support, we’ve made improvements to the way Paint interacts with Screen Readers, like Windows Narrator, which some users might find improves their overall experience with the app.”

So not only did they NOT get rid of Paint, they gave it a bit of an enhancement. Oh, happy day!

We all love Microsoft Paint, if you having a problem accessing or using Paint or any other computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Lakewood Computer Repair Service, if you need computer repair in Lakewood, CO please call or text the local office at (720) 441-6460.

Windows 10 Updates

After Windows released a feature update back in October 2018, a new one was scheduled for May. Some may have already updated their computer, but just in case you haven’t, you can learn a few things about it. Windows 10 includes a wide variety of improvements and adjustments to the operating system. Here are a few things on what you need to look out for with this update.

First, If you are part of the Windows Insiders Program, you can update your computer before anyone else does – great for future reference. If you’d like to sign up, register here: https://insider.windows.com/en-us/register/, accept the terms and you’ll receive a Welcome E-mail. Be sure to read the Important Notice before agreeing to join, as it adds a variety of risks to your computer.

Second, huge bonus for Android phone users: You can send texts and see photos from your computer. You can also install Microsoft Launcher on your phone and search and sync your calendar and other documents.

Third, you may not be able to update if you have an SD memory card or external USB. According to the Microsoft Support Website: “An external USB device or SD memory card that is attached to the computer could cause inappropriate drive reassignment on Windows 10-based computers during the installation of the May 2019 update. For this reason, these computers are currently blocked from receiving the May 2019 Update. This generates the error message that is mentioned in the “Symptoms” section if the upgrade is tried again on an affected computer.”“To work around this issue, remove all external media, such as USB devices and SD cards, from the computer. Then,restart the May 2019 Update installation.” (source: https://support.microsoft.com/en-us/help/4500988/windows-update-blocked-for-windows-10-insider-program)

Last, but not least, this update requires 32GB of storage on your computer – up from 16GB for 32-bit and 64-bit. If you don’t have the storage, you will not be able to update.

If you are having issues with a Windows 10 update and would like to have a professional computer repair company resolve it for you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008.