Tag Archives: microsoft

Game Performance gets hit with Windows 10 Bug

Many games, such as League of Legends, Call of Duty Lineup, and other various games are taking a major hit on performance.

According to Windows Latest, “Users are reporting that Windows 10 Game Mode could negatively impact gaming performance on some hardware. Gamers noted that their computer with both Nvidia and AMD configurations have been affected.”

It is possible that this bug was brought on in a Windows 10 update or a driver. Nvidia and AMD users have shared their recent gaming hiccups. If you open up Settings on Windows 10 and click on Gaming, you’ll find the Game Mode tab on the side. When you click on that, you’ll find a toggle for “Game Mode”, which enhances the gaming performance on your PC.

Source: Microsoft.com

If you are currently experiencing slower frame rates, or low performance on your PC games, it is recommended to go to the Game Mode option and turn the toggle off. Once a new patch or update comes along, fixing the bug, turn it back on.

With all that said…

The Windows 10 May 2020 update is rumored to be releasing on May 28th, which will feature a handful of improvements for gamers. This will include DirectX Mesh Shader, raytracing support, performance, and more.

For help troubleshooting PC issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Phishing Scams for Office 365

Since the COVID-19 pandemic began, around 75 million users have relied on Office 365 for work and school. Many of these users are first-time users, and sometimes don’t recognize phishing attacks. Last week, Abnormal Security came across a phishing scam looking to steal users’ Office 365 login credentials.

Reports came in that as many as 50,000 e-mails were received as part of this attack. Often, the sender’s e-mail address is an unrecognizable one, along with URL attachments with outrageous links.

We reported back in August of 2019 of similar phishing scams for Office 365. Hackers will make the e-mail look legit with company logos and information. It’s very important not to be clicking on any of the links in the e-mails. And if it’s in your junk folder, there’s a good reason why.

For inquiries with Microsoft issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Quick Assist Allows Remote Access on Windows 10

Remote access to other computers is quite the handy feature to have when it comes to helping those having issues with their PC. And with the COVID-19 pandemic, more and more people are relying on remote accessing.

There are a handful of Remote Access Applications out there, such as TeamViewer and Chrome Remote Desktop. These are free and easy to use. However, Windows 10 has it’s own remote access feature available.

Quick Assist allows others you trust have access to your computer. It’s secured and only requires a Microsoft account.

To access Quick Assist, follow the prompts below:
  1. Start Menu
  2. Type in Quick Assist and click on it
  3. From there, you can Get assistance or Give assistance
  4. Giving Assistance requires a signed in Microsoft account and will give a 6 digit code to provide to the one receiving assistance
  5. Receiving Assistance requires the 6 digit code in the box provided. Then click on Share screen.

It is recommended not to have any personal data shown or anything you don’t want the remote assistance to see. Quick Assist will prompt a permission box.

Source: Windows Community

For inquiries with Windows 10 features, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

End of Support Put Off for Older Windows 10 Versions

On April 14, Microsoft Support shared an announcement about the end of support for older versions of Windows 10. Due to the Coronavirus, the end of support was delayed for at least 6 months.

According to Microsoft Support, “Microsoft has been deeply engaged with customers around the world who are impacted by the current public health situation. As a member of the global community, we want to contribute to reducing the stress our customers face right now.”

The versions below are being delayed from the End of Support:
  • Windows 10 1809
  • Windows 10 1709
  • Windows Server 1809
  • Dynamics 365 cloud service
  • Configuration Manager 1810
  • SharePoint Server, Foundation and Project Server 2010
  • Basic Authentication
However, it was also stated that other versions are not included in this delay:
  • Office 2016 for Mac
  • Project 2010
  • Office 2010
  • Office 2013 connectivity to Office 365
  • Exchange Server 2010

Here’s to hoping that this helps those who are still using the older versions.

For help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Samsung Phones get new Windows Feature

If you have a Samsung phone, you’ll want to download the Samsung My Files app.

Microsoft has developed a feature for your smartphone to allow files to be dragged and dropped to your PC. All you will need to do is to make sure that your phone and PC are on the same Wi-Fi.

According to Microsoft Community, to drag the files from your phone to your PC, follow the steps below:

To drag from My Files:

1.      Once you’ve opened Phone screen in the Your Phone app, use your mouse to navigate to a folder in My Files.

2.      Long press on the file until a checkmark appears, then release. If you’d like to select additional files, you can do so by tapping on them.

3.      Use your mouse to long press again on the file(s) you’ve selected, and a thumbnail will appear. Drag the files to your desired location on your PC. The cursor will change to indicate when you’re able to drop the file(s).

To drag from the Gallery app:

1.      Once you’ve opened Phone screen in the Your Phone app, use your mouse to navigate to your Albums and select one.

2.      Long press on a photo until a checkmark appears, then release. If you’d like to select additional photos, you can do so by tapping on them.

3.      Use your mouse to long press on the photo(s) you’ve selected, and a thumbnail will appear. Drag the photo(s) to your desired location on your PC. The cursor will change to say Copy when you are able to drop.

You also have the ability to drag files from the PC to smartphone by selecting the files you want. You’ll then drag them to the Your Phone window. The file will transfer after you release the clicker.

For inquiries with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Optional Update Available – DON’T Download and Install

Warning to those using Windows 10, don’t download the optional update.

2020-03 Cumulative Update for Windows 10 Version 1909 has an optional update available for users to download and install. However, several people have already come out saying that this update ended up causing a handful of issues to their PC.

A couple of the issues include an unusual amount of memory usage and CPU. Others had claimed that it gave their computers the BSOD, or blue screen of death.

Thankfully, this update is optional. It’s best to wait to see if and when Microsoft will be able to fix this rather horrendous bug.

If you had already installed it, you can uninstall it by following the directions below:
  1. Start Menu
  2. Settings
  3. Click on Update and Security
  4. Go to the Windows Update tab
  5. View update history
  6. Uninstall updates
  7. Find the KB4541335 update
  8. Uninstall

If you are having security problems or any other issue with your computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service, if you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.

Creating a Child Account

With the recent global pandemic, more and more people are relying on the internet for work and other resources. Kids are also dependent on computers to help with schooling. And with all the amount of resources available to them, parents can easily become concerned. Restrictions need to be in place.

Windows 10 allows you to add child accounts with parental controls set in place to block unwanted websites.

First, to create a child account, follow the steps below:
  1. Go to Settings
  2. Accounts
  3. Family & other users
  4. Click the Add a family member, under Your Family
  5. Click Add a child, enter their e-mail address (if applicable), and click Next
  6. Click Confirm

An e-mail will be sent to the address provided, requesting them to join to complete the addition process.

Second, to block websites, follow the steps below:
  1. Go to Settings
  2. Accounts
  3. Family and other users
  4. Click Manage family settings online, located under Add a family member
  5. Click on More options
  6. On the drop-down menu, click on Content restrictions
  7. Click on Block inappropriate websites to turn it on

Turning on the Block inappropriate websites will block all adult websites. This will turn your SafeSearch on, which is quite the handy feature on Windows 10. You can also add websites that you want to allow, and add websites that you want to block. This is optional, however.

When kids attempt to access any websites that are on the blocked list, an Ask for permission box will pop up. This will state that they will need to request permission from an adult family member to access the website. This gives parents complete control on whether or not they want to approve it.

If you ever have an issue with any Windows 10 features, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.

Microsoft Encourages Users to go Passwordless

On March 24th, Microsoft had announced that they were halting optional, non-security updates, due to the pandemic. However, update 20H1, also known as 2004 is still planned to be pushed out. This should occur possibly sometime this month or the next.

Along with the list of quality improvements and bug fixes, 20H1 will also encourage users to go passwordless. Microsoft states that, “this will strengthen your device sign-in by switching all Microsoft accounts on your device to modern multifactor authentication with Windows Hello Face, Fingerprint, or PIN, and eliminating passwords from Windows.”

To make your PC passwordless, follow the simple steps below:
  1. Go to Settings
  2. Accounts
  3. Sign-in options
  4. Click “On” under the “Make your device passwordless” option

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Office 365 is Rebranding to Microsoft 365

Today, Microsoft announced on their news blog that they are going to be rebranding Office 365 to Microsoft 365. This will come with a plethora of new and exciting features to get the most out of the experience.

With over 38 million subscribers, Microsoft recognized how many of them are working and schooling remotely. And along with the Coronavirus pandemic, even more need to get the most out of their resources. Security will also be amped up to get the best protection from malware.

Today, we offer a powerful set of free applications and services that help you create, share, connect, and collaborate with your friends and family across the web and on Windows, macOS, iOS, and Android devices. Used by more than a half billion people, free Office, Word, Excel, PowerPoint, Skype, Outlook, OneNote, and OneDrive apps enable you to coauthor, video chat, organize, and come together. We are committed to improving and innovating on these experiences every day.

Microsoft News

This rebrand will begin on April 21, and will include the new ‘Microsoft 365 Personal and Family’ subscription. Prices range from $6.99 – $9.99 a month and for up to 6 people.

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Microsoft Pausing Certain Windows 10 Updates

Optional is out

Windows 10 updates are a crucial part of keeping your PC up to date on quality improvements and security. Beginning May of this year, Microsoft will not allow their updates to be optional. This is due to the Coronavirus pandemic.

Microsoft stated in their message center, “We have been evaluating the public health situation, and we understand this is impacting our customers. In response to these challenges we are prioritizing our focus on security updates. Starting in May 2020, we are pausing all optional non-security releases (C and D updates) for all supported versions of Windows client and server products (Windows 10, version 1909 down through Windows Server 2008 SP2).
There is no change to the monthly security updates (B release – Update Tuesday); these will continue as planned to ensure business continuity and to keep our customers protected and productive. “

Security patches will still be a thing, so Patch Tuesday will continue each month. This change is specifically for the optional updates. There’s no telling how long this will last, or how future large updates will be affected.

For inquiries about Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.