Author Archives: Kristin Willis

Samsung Phones get new Windows Feature

If you have a Samsung phone, you’ll want to download the Samsung My Files app.

Microsoft has developed a feature for your smartphone to allow files to be dragged and dropped to your PC. All you will need to do is to make sure that your phone and PC are on the same Wi-Fi.

According to Microsoft Community, to drag the files from your phone to your PC, follow the steps below:

To drag from My Files:

1.      Once you’ve opened Phone screen in the Your Phone app, use your mouse to navigate to a folder in My Files.

2.      Long press on the file until a checkmark appears, then release. If you’d like to select additional files, you can do so by tapping on them.

3.      Use your mouse to long press again on the file(s) you’ve selected, and a thumbnail will appear. Drag the files to your desired location on your PC. The cursor will change to indicate when you’re able to drop the file(s).

To drag from the Gallery app:

1.      Once you’ve opened Phone screen in the Your Phone app, use your mouse to navigate to your Albums and select one.

2.      Long press on a photo until a checkmark appears, then release. If you’d like to select additional photos, you can do so by tapping on them.

3.      Use your mouse to long press on the photo(s) you’ve selected, and a thumbnail will appear. Drag the photo(s) to your desired location on your PC. The cursor will change to say Copy when you are able to drop.

You also have the ability to drag files from the PC to smartphone by selecting the files you want. You’ll then drag them to the Your Phone window. The file will transfer after you release the clicker.

For inquiries with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Optional Update Available – DON’T Download and Install

Warning to those using Windows 10, don’t download the optional update.

2020-03 Cumulative Update for Windows 10 Version 1909 has an optional update available for users to download and install. However, several people have already come out saying that this update ended up causing a handful of issues to their PC.

A couple of the issues include an unusual amount of memory usage and CPU. Others had claimed that it gave their computers the BSOD, or blue screen of death.

Thankfully, this update is optional. It’s best to wait to see if and when Microsoft will be able to fix this rather horrendous bug.

If you had already installed it, you can uninstall it by following the directions below:
  1. Start Menu
  2. Settings
  3. Click on Update and Security
  4. Go to the Windows Update tab
  5. View update history
  6. Uninstall updates
  7. Find the KB4541335 update
  8. Uninstall

If you are having security problems or any other issue with your computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service, if you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.

Creating a Child Account

With the recent global pandemic, more and more people are relying on the internet for work and other resources. Kids are also dependent on computers to help with schooling. And with all the amount of resources available to them, parents can easily become concerned. Restrictions need to be in place.

Windows 10 allows you to add child accounts with parental controls set in place to block unwanted websites.

First, to create a child account, follow the steps below:
  1. Go to Settings
  2. Accounts
  3. Family & other users
  4. Click the Add a family member, under Your Family
  5. Click Add a child, enter their e-mail address (if applicable), and click Next
  6. Click Confirm

An e-mail will be sent to the address provided, requesting them to join to complete the addition process.

Second, to block websites, follow the steps below:
  1. Go to Settings
  2. Accounts
  3. Family and other users
  4. Click Manage family settings online, located under Add a family member
  5. Click on More options
  6. On the drop-down menu, click on Content restrictions
  7. Click on Block inappropriate websites to turn it on

Turning on the Block inappropriate websites will block all adult websites. This will turn your SafeSearch on, which is quite the handy feature on Windows 10. You can also add websites that you want to allow, and add websites that you want to block. This is optional, however.

When kids attempt to access any websites that are on the blocked list, an Ask for permission box will pop up. This will state that they will need to request permission from an adult family member to access the website. This gives parents complete control on whether or not they want to approve it.

If you ever have an issue with any Windows 10 features, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.

MacOS Update Hiccups with Crashes

If your Macbook has updated to Catalina OS 10.15.4 and you’ve experienced crashes, you’re not alone.

Yesterday, many users blew up Twitter about their issues. Since the update release, many Macbooks have crashed after being woken up from sleep mode. Although they have reached out to users on Twitter, Apple Support has yet to respond to this bug in an announcement.

One Twitter user stated, “Brand new 64gb macbook Pro and same issue. Nothing installed vanilla just got, instantly crashing. One thing open was Safari on BBC homepage. Left 15 mins came back crashed. Continously since. Installed stuff same. Reformat same. Big problems unusable.”

However, after scanning through Twitter feed, one user said that they were able to disable automatic graphics switching.

It’s completely unclear if that will work for every Macbook user who is currently experiencing issues. But it may seem like it’s worth a try.

If you have any questions regarding Apple OS, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Phoenix Computer Repair Service. If you need computer repair in Phoenix, AZ please call our local office at (602) 445-9862.

Microsoft Encourages Users to go Passwordless

On March 24th, Microsoft had announced that they were halting optional, non-security updates, due to the pandemic. However, update 20H1, also known as 2004 is still planned to be pushed out. This should occur possibly sometime this month or the next.

Along with the list of quality improvements and bug fixes, 20H1 will also encourage users to go passwordless. Microsoft states that, “this will strengthen your device sign-in by switching all Microsoft accounts on your device to modern multifactor authentication with Windows Hello Face, Fingerprint, or PIN, and eliminating passwords from Windows.”

To make your PC passwordless, follow the simple steps below:
  1. Go to Settings
  2. Accounts
  3. Sign-in options
  4. Click “On” under the “Make your device passwordless” option

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Apple Stores are Closed until May 2020

Apple stores will remain closed for the U.S., Apple announced. Deirdre O’Brien, the Apple Senior Vice President of Retail and People shared this to workers in response to the Coronavirus pandemic.

According to Bloomberg.com, she stated that Apple will continue to, “monitor local conditions for every Apple facility on a daily basis” and that the company will make “reopening decisions on the basis of thorough, thoughtful reviews and the latest guidance from local governments and public health experts.”

Around 270 total stores nationwide are affected by the closing. However, work-from-home will continue to stay in tact until stores get the go to open their doors again.

Earlier last month, O’Brien had mentioned that stores could open as early as the beginning of April. Because of how heavy the U.S. has been hit with the pandemic, the decision was changed and extended.

For inquiries with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Office 365 is Rebranding to Microsoft 365

Today, Microsoft announced on their news blog that they are going to be rebranding Office 365 to Microsoft 365. This will come with a plethora of new and exciting features to get the most out of the experience.

With over 38 million subscribers, Microsoft recognized how many of them are working and schooling remotely. And along with the Coronavirus pandemic, even more need to get the most out of their resources. Security will also be amped up to get the best protection from malware.

Today, we offer a powerful set of free applications and services that help you create, share, connect, and collaborate with your friends and family across the web and on Windows, macOS, iOS, and Android devices. Used by more than a half billion people, free Office, Word, Excel, PowerPoint, Skype, Outlook, OneNote, and OneDrive apps enable you to coauthor, video chat, organize, and come together. We are committed to improving and innovating on these experiences every day.

Microsoft News

This rebrand will begin on April 21, and will include the new ‘Microsoft 365 Personal and Family’ subscription. Prices range from $6.99 – $9.99 a month and for up to 6 people.

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Governments Using Location Data for Pandemic

According to the Wall Street Journal and MacRumors, the U.S. government has acquired location tracking data from mobile companies. This seems to be no surprised as cell phone companies have kept this kind of information stored. And often enough, they work along side the government to bring any kind of helpful information.

The reasoning behind the governments access to the location sharing data comes from the Conoravirus outbreak.

The information will be used to learn how well people are complying with stay-at-home orders, according to WSJ. Citing an example, the report says researchers discovered large numbers of people were gathering in a New York City park, which led them to notify local authorities.

MacRumors

There were reports of other countries implementing this kind of tracking in their areas to see how well citizens are following the rules.

For help with computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

Video Resolutions are being Reduced

Yes, you heard that right!

Thanks to the Coronavirus pandemic, video resolutions are being reduced worldwide – with YouTube being one of them.

According to a LinusTechTips forum member, “YouTube streaming has surged due to people being under quarantine during this pandemic. Google is well equipped to handle YouTube streaming strain in the past, But the current problem is the consistency at which contents needs to be provided.”

source: animoto.com

It is said that YouTube as surpassed Netflix, the first time ever, streaming twice the amount of videos during this pandemic. This has made Youtube cut back the video resolution down to 480p to lessen the constraint on the internet infrastructure. This is a 30 day period during the month of April. Because this is a global crisis, YouTube believes that even if we don’t think that we won’t run out of bandwidth, this is a government level issue and precautions need to be in place.

Netflix, Amazon Prime, and Apple+ have all reduced their bitrate or resolution during these difficult times. This gives users to still have the ability to stream videos.

This seems to be a bad time for those who have gone completely digital nowadays. DVD’s may be making a temporary comeback.

If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service, if you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Microsoft Pausing Certain Windows 10 Updates

Optional is out

Windows 10 updates are a crucial part of keeping your PC up to date on quality improvements and security. Beginning May of this year, Microsoft will not allow their updates to be optional. This is due to the Coronavirus pandemic.

Microsoft stated in their message center, “We have been evaluating the public health situation, and we understand this is impacting our customers. In response to these challenges we are prioritizing our focus on security updates. Starting in May 2020, we are pausing all optional non-security releases (C and D updates) for all supported versions of Windows client and server products (Windows 10, version 1909 down through Windows Server 2008 SP2).
There is no change to the monthly security updates (B release – Update Tuesday); these will continue as planned to ensure business continuity and to keep our customers protected and productive. “

Security patches will still be a thing, so Patch Tuesday will continue each month. This change is specifically for the optional updates. There’s no telling how long this will last, or how future large updates will be affected.

For inquiries about Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.