Outdated graphics cards could be the culprit.

If your computer has experienced with the Black Screen of Death (not to be confused with the Blue Screen of Death), there are possible reasons and fixes for it. The Microsoft Community Forum shows many users having problems with the Black Screen with independent advisers replying with feasible corrections. With that included RDP (Remote Desktop Protocol) and Teamviewer performance running poorly.

Responses show that outdated graphic cards and display drivers are the practical culprit.

Denis Gundarev, a Microsoft Employee wrote, “There’s a known issue with some of the old display drivers. Display drivers report some of their capabilities upon load. In previous Windows versions this reported data wasn’t used or verified. Because of that, some of the old versions of the legacy display driver may report invalid data and it would be ignored. Starting with Windows 10 1903 RDP uses this data to initialize the session. 
The best option is to install an updated display driver from the hardware manufacturer. If the new version is not available, you can workaround this by disabling the problematic driver in the device manager.Our team has identified the issue and we are currently verifying the fix that will dynamically switch to the software renderer if the problematic driver is detected.”

At this time, Microsoft is working to resolve this current issue, but doesn’t have a precise time when.

For help with any Windows 10 problems, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.