Monthly Archives: July 2019

Receive Screenshot on your Mac without Floating Preview

Apple users! Heads up!

Have you taken a needed screenshot on your Mac to only see it temporarily on the lower corner of your desktop? This is just one of the many new features of macOS Mojave that pop up when you take a screenshot. And There is a simple remedy for it! Change your settings so that the file will go straight to your desktop with no floater.

  1. Press command + shift + 5
  2. Go to Options
  3. deselect Show Floating Thumbnail

How to take a screenshot on your Mac

  1. Press Shift + Command + 4
  2. Click and drag the area you want to screenshot
  3. Your screenshot will be place on your Desktop. It will be listed as .png file

For help with any Apple issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Pausing Windows 10 Updates

Many Windows 10 OS users have complained about the new update slowing down or even crashing their computer. It can be a nuisance and often frustrating, especially since in the new operating system downloads updates automatically without any notice.

Thankfully, Windows 10 gives you the opportunity to choose to pause any updates on downloads and installations. So if you’re not prepared to install, here’s how you can pause it:

  • Start Menu
  • Settings
  • Update & Security
  • Windows Update
  • Advanced Options -or- Pause updates for 7 days
  • Select the drop-down menu and pick a date

Windows notes that you will have to install the latest updates before you will be able to pause again.

(This tip works with Windows 10, version 1903, Windows 10 Pro, version 1809, or Windows 10 Enterprise, version 1809)

For help with Windows 10 updates, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Black Screen Possible with Windows 10

Outdated graphics cards could be the culprit.

If your computer has experienced with the Black Screen of Death (not to be confused with the Blue Screen of Death), there are possible reasons and fixes for it. The Microsoft Community Forum shows many users having problems with the Black Screen with independent advisers replying with feasible corrections. With that included RDP (Remote Desktop Protocol) and Teamviewer performance running poorly.

Responses show that outdated graphic cards and display drivers are the practical culprit.

Denis Gundarev, a Microsoft Employee wrote, “There’s a known issue with some of the old display drivers. Display drivers report some of their capabilities upon load. In previous Windows versions this reported data wasn’t used or verified. Because of that, some of the old versions of the legacy display driver may report invalid data and it would be ignored. Starting with Windows 10 1903 RDP uses this data to initialize the session. 
The best option is to install an updated display driver from the hardware manufacturer. If the new version is not available, you can workaround this by disabling the problematic driver in the device manager.Our team has identified the issue and we are currently verifying the fix that will dynamically switch to the software renderer if the problematic driver is detected.”

At this time, Microsoft is working to resolve this current issue, but doesn’t have a precise time when.

For help with any Windows 10 problems, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Microsoft Announced Bug in Windows 10

RASMAN Operations

Within the last couple weeks, Microsoft shared an error in Windows 10 on their Support Blog. In certain Windows 10 installations, RASMAN, or “Remote Access Connection Manager” is often crucial to have operating in the background. VPN features and dial-up connections are used by this Manager and many VPN connections may have trouble working when RASMAN is disabled.

Microsoft’s Statement

Microsoft writes in their Known Issues that, “RASMAN service may stop working and you may receive the error “0xc0000005” on devices where the diagnostic data level is manually configured to the non-default setting of 0. You may also receive an error in the Application section of Windows Logs in Event Viewer with Event ID 1000 referencing “svchost.exe_RasMan” and “rasman.dll”.This issue only occurs when a VPN profile is configured as an Always On VPN (AOVPN) connection with or without device tunnel. This does not affect manual only VPN profiles or connections.”

Windows 10 older version, 1803 and 1809 aren’t affected by this bug. To alleviate this issue, you can try the Workaround, provided below:

source: support.microsoft.com

Microsoft noted that they are hoping to fix the problem by the end of July, so keep an eye out. Check back in with Windows 10 updates, improvements and fixes on their Support blog.

If you are having issues with a Windows 10 update and would like to have a professional computer repair company resolve it for you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008.

E-mail Attachments Not Opening?

A simple fix to an underlining issue.

If you’re checking your e-mail, only to find that you’re unable to open up any attachments, it can be quite aggravating. This concern is asked by customers many times to computer techs. It’s easy to fix, fortunately.

Tip: Make sure you have the correct software to open up attachments. If there is a PDF file attachment, you won’t be able to open it if your PDF Reader is unavailable or isn’t up-to-date. If you use Microsoft Edge as your browser, PDF attachments should open in Edge. Otherwise, you can use Adobe or another PDF viewer of your choice.

Be Careful of Unknown Attachments

Microsoft e-mail domains, such as Outlook say they accept, “a wide variety of different file types, but blocks potentially unsafe attachments (including .bat, .exe, .vbs, and .js files) that can contain viruses.”

They also highly advise to, “be careful in opening any attachment, especially if it’s from someone that you don’t know or trust. When in doubt, confirm the authenticity of the attachment with the sender. Also, keep your computer antivirus software up to date.”

For help with e-mail questions, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service, if you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Troubleshooting Your Printer

Printers are a necessity in the workplace, whether you’re in a large company or a one-man business. And sometimes, printers work while other times, they don’t want to cooperate. It’s a hassle and stressful situation when you have to troubleshoot the issue because you’re unsure as to what happened. But it doesn’t have to be complicated so don’t throw that printer in the trash just yet.

Windows Troubleshooting

If your computer has Windows 10 version, Check that your printer is plugged into the power supply and turned on. Look at the wireless connection by going to the Start Menu and typing in “Printer”. A tab should open from your Settings and you will be able to see your printer information. Find and manage devices has a link below named Get help with your printer that can help you search the internet for device drivers. You can also download the printing troubleshooter and run through the steps to assist in determining and fixing the problem. If you have a wired printer, check your USB cable.

Printing Issues on Apple Devices

Some printers can be AirPrint-enabled so you can use your Apple Device to print things off. In this case, be sure your Mac or iOS device and printer are connected to the same WIFI network.

If you still can’t print (and sometimes this is the case), try restarting your router. Then turn your printer off and turn it back on again. It may also be the case that your printer is too far from the router, in which you find a closer spot.

Apple supports suggest after that, “if you’re using a Mac and you still can’t print, it might help to reset the printing system. Otherwise, contact the printer manufacturer for support.”

For help with any troubleshooting, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.