Handle Computer Viruses Properly

Computer viruses affect millions of computers each year, with 2018 ranking at over 800 million. In turn, this costed individuals and businesses billions of dollars in the process. This malicious software is created to access sensitive information, causing disastrous issues to your computer and allowing hackers to either collect or destroy data. In turn, this slows the computers functionality and operation or might even crash it all together, making it unusable.

The viruses can be spread through e-mail attachments, scam links, and pop-ups and often times seems legitimate. And while it’s extremely frustrating, you can take the necessary precautions of reducing your computers risk for a virus by avoiding clicking on any advertisements shown on web pages you might visit. You can also download anti-virus software, which can detect and remove harmful trojans or malware, and is beneficial to have even if you’re not concerned about a potential threat. Norton and McAfee are well known anti-virus software subscriptions, available for you to purchase online. Keeping your OS updated to the latest version is helpful as well, as it contains the protection and security needed.

Trust your gut – if it seems fishy, it probably is!

What is Wi-Fi 6?

Wi-Fi 6, originally known as 802.11ax, is an expansion of 802.11ac, which is now called Wi-Fi 5. Are you confused yet? Okay, let’s start by defining how the Wi-Fi Alliance is redefining and more importantly renaming the last twenty years of Wi-Fi naming conventions.

The Wi-Fi Alliance is international organization that define the specifications for the various different wireless standards. They create rules and define how different pieces of wireless equipment can talk to one another so manufacturers can make wireless devices that all speak to one another.

Thus, over the years not everyone has conformed to all the standards and that’s why in years past you had to purchase only Netgear MIMO wireless equipment to work with Netgear routers (or insert any other brand that didn’t want to conform to published standards).

The Wi-Fi Alliance has decided that naming each standard based on their specification policy name within the IEEE’s standards policies was confusing to consumers. So they have decided to rename the new standard from 802.11ax to Wi-Fi 6 and retroactively rename all the previous standards at the same time.

New names for Wi-Fi standards

  • 802.11b launched in 1999 is now called Wi-Fi 1
  • 802.11a launched in 1999 is now called Wi-Fi 2
  • 802.11g launched in 2003 is now called Wi-Fi 3
  • 802.11n launched in 2009 is now called Wi-Fi 4
  • 802.11ac launched in 2013 is now called Wi-Fi 5
  • 802.11ax which was just finalized this year (2019) is the new Wi-Fi 6

How is 802.11b before 802.11a?

So this is a little confusing but essentially both the a and b specification of 802.11 were adopted at the same time. The 802.11a amendment allows for higher speeds and more channel selection but it cost significantly more than 802.11b did back in 1999. 802.11a was the first user of the nice and empty 5.7 GHz band. 802.11b was the first user of the HIGHLY congested 2.4 GHz band (which has held all wireless development back for years).

Both the a and b standards were available to manufactures in 1999 and the b standard was much less expensive to produce, that was the primary standard for years (and the first to market in 1999). 802.11b works at a maximum speed of 11 Mbit/s and had only 3 independent channels (there are 11 total, but all but 3 overlap one another….this is still true today if you are on a 2.4 GHz wireless network).

802.11a works at a maximum speed of 54 Mbit/s and has 12 independent channels (none of which overlap). 802.11a is obviously the superior standard, thus why the Wi-Fi Alliance rebranded it as Wi-Fi 2 even though it was not an evolution of Wi-Fi 1.

What does 802.11ax mean?

For any wireless nerds (like me) the IEEE 802 is the standards dealing with Local and Metropolitan networks. the .11 is the eleventh defined standard which deals with wireless communications. Every amendment to the standard is given a new letter. Initially the first wireless specification to be standardized was 802.11a, the second was 802.11b. After a dozen years of this the IEEE ran out of characters and switched to two character standards with 802.11ac (much like Excel when you pass column Z and the next one is AA). The current standards have defined specifications up through 802.11ay (which is a 60 GHz wave spectrum system).

Will old equipment work on Wi-Fi 6 wireless networks?

Wi-Fi 6 is just like all previous versions of 802.11x wireless networks in regards to backwards standard compatibility. You will be able to use your 802.11ac (Wi-Fi 5) or previous wireless devices on the new network at the reduced performance level they operate at. Wi-Fi 6 does a better job as isolating older equipment on your wireless network so you will not see as much degradation of your bandwidth using older wireless devices like you have seen in previous versions.

Do I need to get a Wi-Fi 6 router now?

There are only a few routers out that conform to 802.11ax. The Netgear AX8 is probably the best consumer model on the market that we have setup for a client. Expect other brands to start releasing 802.11ax / Wi-Fi 6 routers over the rest of 2019. If you need to replace your router you may as well upgrade to Wi-Fi 6 today since all new wireless equipment will be based on the standard soon.

If you would like to upgrade to Wi-Fi 6 or have any issues with your wireless network and would like to have a professional computer service company consult with you and set it up for you, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Aurora Computer Repair Service, if you need computer repair in Aurora, CO please call the local office at (720) 441-6460.

Dell

Dells vulnerable to remote hijack

A security flaw in the DellSupportAssist that comes preinstalled on all Dell computers could allow a remote hijack of your computer. The attack exposes a vulnerability DellSupportAssist has with remote code execution.

How the remote hijack works

A Dell computer user would have to go to a web page where the attackers would place compromised Javascript. The Javascript can trick the DellSupportAssist into thinking Dell is trying to remote into the computer to fix a problem. The attacker has to be on your same network to then take control of your computer. Attacks on home computers are unlikely (unless other computers are already compromised). Attacks emanating from public wifi (coffee shops, large public venues), hotels and on corporate networks are much more likely.

Proof of concept attack already published

A proof of concept showing how to implement the attack was published on Github several days ago. The attack and vulnerability, called
CVE-2019-3719, is already live and can now be reproduced by anyone.

What Dell Computers are affected?

All recent and old Dell computers that have not disabled the built in DellSupportAssist are vulnerable to this attack. Dell is working on a security patch / update for DellSupportAssist but we would recommend that you disable the DellSupportAssist service for now.

If you have a Dell computer and would like to have a professional computer service company verify your system is secure, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Lakewood Computer Repair Service, if you need computer repair in Lakewood, CO please call the local office at (720) 441-6460.

High CPU Nvidia Bug Fixed

Nvidia has just released Nvidia driver version 430.53 which is a hotfix to resolve a high CPU problem. We have seem several clients complain about desktop videos flickering. The flickering happens in a variety of configurations (moving a video from one monitor to another, when launching a game, on benchmarking) but in all cases we have seen a very high CPU utilization from NVDisplay.Container.exe.

The new Nvidia driver v430.53 will also add Windows 10 May 2019 Update support. NVidia engineers have confirmed in the Nvidia GeForce Forums that they were able to reproduce the issue after driver version 430.39 (although we have seen examples of it for several weeks now). They state this hotfix was made specifically to address the high CPU problem and ensure May 2019 Update compatibility.

If you are experiencing high CPU issues with your Nvidia video card and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service, if you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Microsoft kills off some PCs

The new May 2019 Update will expand the list of PCs that will not be able to upgrade beyond their current version of Windows 10. Previously Microsoft removed support for Intel Clover Tail processors (see this TechNet note ). The new update will expand the list of Atom processors and other lower end computers that will not be able to support updates beyond the current one.

Microsoft has moved to software as a service model so if you cannot upgrade your version of Windows it will stop receiving support and updates after 18 months. The problem with this if those computers would have stayed on Windows 8 or 8.1 they would receive support and updates until 2023.

If your computer needs to be upgraded and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Scottsdale Computer Repair Service, if you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960 or schedule an appointment at www.scottsdalecomputerrepairservice.net.

Roaming User Profiles will reset

If you are a mobile computer user that uses a Roaming User Profile look out for the new update of Windows 10. Roaming Users that customize your start menu settings or any operating system settings will be reset after updating to May 2019 Update of Windows 10.

Microsoft lays out a work around in a support article ( https://support.microsoft.com/en-us/help/4493782/customized-start-menu-not-persisting-after-upgrade-in-windows-10 ) published today. The work around only works if the Start Menu customizations that are stored locally and have not been deleted due to a group policy.

This update is part of the LCU (latest cumulative update) released today for older versions of Windows 10 (versions 1703, 1709 and 1803).

If you use a Roaming User Profile and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call the local office at (469) 299-9005 or schedule an appointment at www.friscocomputerrepairservice.com.

Passwords in Windows are changing

Microsoft has published a draft security revision for Windows 10 version 1903 (May 2019 Update) that changes security requirements for Windows 10 desktop users and Windows Server 2016 / Windows Server 2019 (read the new draft at https://blogs.technet.microsoft.com/secguide/2019/04/24/security-baseline-draft-for-windows-10-v1903-and-windows-server-v1903/ ).

The biggest change in the draft security revision is that Microsoft is dropping the password expiration policy. Previously, Microsoft had set the default password expiration period at 90 days.

Microsoft explained the purpose behind changing the password expiration policies in the draft security revision:


When humans pick their own passwords, too often they are easy to guess or predict. When humans are assigned or forced to create passwords that are hard to remember, too often they’ll write them down where others can see them. When humans are forced to change their passwords, too often they’ll make a small and predictable alteration to their existing passwords, and/or forget their new passwords.

Microsoft TechNet

Which makes perfect sense. The purpose of password expiration policies are to force password changes assuming that someone’s password will frequently be compromised. If a password never gets compromised, there is no need to change the password regularly.

There are a handful of other important changes coming in the May 2019 Update of Windows 10. Some of the more notable changes are:

  • Removing multicast name resolution
  • Removing Data Execution Prevention for Windows Explorer
  • Removing Heap termination on corruption
  • Limiting NetBT NodeType to P-node
  • Creating a svchost.exe mitigation policy
  • Removing BitLocker drive encryption ciphers
  • Removing built-in Windows admin account
  • Removing built-in Windows guest account
  • Adding Kerberos authentication audit settings

If you are having security problems or any other issue with your Windows 10 computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service, if you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.

PC can't be upgraded to Windows 10

PC can’t be upgraded to Windows 10

The May 2019 Update for Windows 10 is right around the corner and Microsoft is pre warning everyone about a known problem.  In the May 2019 Update support document (available at https://support.microsoft.com/en-us/help/4500988/windows-update-blocked-because-of-drive-reassignment), Microsoft is warning Windows 10 users that have an external USB device or SD memory card attached to their computer.

If you have either an external USB device or SD memory card your computer will receive the error message:

This PC can’t be upgraded to Windows 10.

:when you try to update your computer.  The reason for the error is that the new May 2019 update may cause inappropriate drive reassignment if a Windows 10 user has an external USB device or SD memory card.

As of now, Microsoft will block the May 2019 Update on any computer with an external USB device or SD memory card.  If you want to upgrade immediately, before Microsoft resolves this bug, there is a really simple work around for the issue.  Unplug any external USB devices and SD memory card adapters and run the Windows 10 May 2019 Update.  Once the May 2019 Update is fully installed and you are back in a working Windows 10 environment, plus your external USB devices and SD memory cards back into the computer.

If you are having a problem with your Windows 10 computer and are receiving the This PC can’t be upgraded to Windows 10 error and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arlington Computer Repair Service, if you need computer repair in Arlington, TX please call the local office at (817) 756-6008 or schedule an appointment at www.arlingtoncomputerrepairservice.com.

MS Paint is not going away in Windows 1903

Windows Paint going away?

Microsoft announced back in 2017 that Microsoft Paint (MS Paint) was going to be deprecated and removed in the next Creators Update https://support.microsoft.com/en-us/help/4034825/features-that-are-removed-or-deprecated-in-windows-10-fall-creators-up.  Many of us MS Paint fans and users have been worried every time we open it because it posts a deprecation warning message each time you run the application.

Brandon Leblanc, the Sr Program Manager at Microsoft just tweeted that Microsoft Paint will be included in Windows 10 for now.  Microsoft has also removed the deprecation warning message each time you run the application.

Us fans of MS Paint can celebrate for a little while longer while we resist the change that always happens with new software!

MS Paint is not going away in Windows 1903

This blog post is brought to you from our staff at the Aurora Computer Repair Service, if you need computer repair in Aurora, CO please call the local office at (720) 441-6460 or schedule an appointment at www.auroracomputerrepairservice.com.

End of Life for Windows 7

All good things must come to an end.

Windows 7 End of Life

The last day of support for Windows 7 is January 14, 2020.  After which, Microsoft will no longer provide security updates or support for PCs running Windows 7.  With over half a year until END OF LIFE day for Windows 7 you should start making plans now.  All Windows 7 computers can be upgraded to Windows 10 and as of today, Windows 7 keys are still authenticating for Windows 10 installations.

The other option is to replace your computer and have all your data migrated to your new system.  Give us a call at 1-800-620-5285 and talk with one of our support specialists to figure out which is the best option for you.

You can read more about the End of Life for Windows 7 at https://www.microsoft.com/en-us/windowsforbusiness/end-of-windows-7-support